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Canon Color imageRUNNER C2620 Series Service Manual

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SERVICE GUIDE
Rev. 1
CANON U.S.A., INC.
SYSTEMS & TECHNICAL SUPPORT DIVISION

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Summary of Contents for Canon Color imageRUNNER C2620 Series

  • Page 1 SERVICE GUIDE Rev. 1 CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION...
  • Page 2 Color imageRUNNER C2620/C3220 Service Guide Color imageRUNNER C3220 shown with DADF-K1, Saddle Finisher-N2, Side Paper Deck- P1, Cassette Feeding Unit-X1 and Color Image Reader-C1 IMPORTANT THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE COLOR imageRUNNER C2620/C3220. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Color imageRUNNER C2620/C3220 Service Guide Table of Contents Product Overview....................1 Design Features ..................... 1 A. Color imageRUNNER C2620/C3220 Differences ..............1 B. Mail Box ..........................1 C. Color imagePlatform Controller....................2 III. Optional Accessories .................... 2 A. Color Network Multi-PDL Printer Kit-A2 (Optional) ..............2 B.
  • Page 5 A. Specifications ........................29 B. Color imageRUNNER 3200 Series Product Limited Warranty Conditions......34 C. Color imageRUNNER C2620 Product Limited Warranty ...........35 D. Canon GPR-11 Drum Unit Limited Warranty ..............36 E. Canon ColorPASS Series Limited Warranty ..............37 F. Acronyms ...........................37 Color imageRUNNER C2620/C3220 Service Guide Rev.

  • Page 6: Product Overview

    Please refer to the Technical Support section for more information. As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that these products meets the Energy Star guidelines for energy efficiency. Design Features A. Color imageRUNNER C2620/C3220 Differences...

  • Page 7: Color Imageplatform Controller

    Optional Accessories A. Color Network Multi-PDL Printer Kit-A2 (Optional) This Canon controller provides printing functionality to the general office user. It is suitable for everyday office use, and is most appropriate when only a few (less than five) people are sharing the device, using text-intensive Microsoft Office applications and with a relatively low print volume.

  • Page 8: Finishing (Optional)

    Color imageRUNNER C2620/C3220 Service Guide F. Finishing (Optional) Canon offers a choice of three finishing output options for these devices; Finisher-M1, Finisher-N1, and Saddle Finisher-N2. From simple collating and set stapling to advanced saddle stitch finishing and booklet folding, the Color imageRUNNER C2620/C3220 automates every step of the document finishing process.
  • Page 9 Clustering Kit-A1 (Optional ) Cont 1. Software Features The Clustering Kit server manages load balancing and print workflow between the two Canon imageRUNNER devices in each printer group as follows: • Fastest Single Engine Printer: Sends print jobs to the fastest printer.

  • Page 10: Meap Expansion Kit (Color Imagerunner C3200 Only)

    Color imageRUNNER C2620/C3220 Service Guide 3. Clustering Kit Rules Six Color imageRUNNER C2620 devices or six Color imageRUNNER C3220 devices can be configured in up to ten groups on one Clustering Kit server: • Each Clustering Kit printer group is comprised of two Color imageRUNNER C2620 or two Color imageRUNNER C3220 devices each configured with an imagePASS-C1 V.2.

  • Page 11: Configuration

    Color imageRUNNER C2620/C3220 Service Guide Configuration Note: All Configurations Are Subject To Change Without Notice. A. Color imageRUNNER C2620/C3220 Item Item Number Color imageRUNNER C3220 shown with DADF- K1, Saddle Finisher-N2, Side Paper Deck-P1, Cassette Feeding Unit-X1 and Color Image Reader-C1 Color imageRUNNER C2620 (Copier/Printer) 9943A003AA Color imageRUNNER C3220 (Copier/Printer)
  • Page 12 Color imageRUNNER C2620/C3220 Service Guide Item Item Number Saddle Finisher-N2 7766A001AA Copy Tray Unit-H1 7770A001AA Cassette Feeding Unit-X1 7768A002AA Plain Pedestal-C1 8066A006AA Side Paper Deck-P1 7767A002AA FL Cassette Unit-X1 7769A001AA ColorPASS-Z3000 (Color imageRUNNER C3220 Only) 9856A001AA Densitometer ED-100 (for imagePASS-C1 v.2 and ColorPASS-Z3000) 8002A002AA 6596A008AA Enhanced DocBuilder Pro...
  • Page 13 Requires the Resolution Switching Board-A2 for use. Ships standard with a 10-user license of eCopy Desktop Software. For use with the Canon Color Network Multi-PDL Printer Kit-A2 only. The Color Image Reader-C1 ships standard with the Color imageRUNNER C2620/C3220 Copier model. Either the Platen Cover Type-G or Feeder (DADF-K1) must be added to the Color Image Reader-C1.

  • Page 14: Color Imagerunner C2620/C3220 Box Contents

    Clustering Kit-A1 • Clustering Kit-A1 v1.0 • Hardware: Clustering Dongle (security key), USB • Media Pack CD: Canon Clustering Kit software, v1.0 CD: Adobe Acrobat Installer v6.0, CD: PitStop Installer v6.1 • Document: User Guide • Document: Release Note •...

  • Page 15: Colorpass-Z3000 Box Contents (Optional)

    (1) User Pack Doc: Installing the TCP Patch CD: User S/W ColorPASS-Z3000, V1.0 Doc: For Service Technician Only CD: ATM (3) Canon Utility Pack CD: User Doc CD: Utility CD Doc: User Software Installation Guide Doc: Basics of Color Printing...

  • Page 16: Service Features

    LMS server to generate a License Key. The LMS Server can be accessed through URL: http://www.canon.com/lms/ir/. The License Key must be entered into the imageRUNNER control panel to activate the software option: Additional Functions → System Settings →...

  • Page 17: Upgrading

    Color imageRUNNER C2620/C3220 Service Guide B. Upgrading The Color imageRUNNER C2620/C3220 engine has firmware for the reader controller (RCON) and for the DC controller (DCON). One boot DIMM is installed of which there are two types: 1) copier only, and 2) network. The boot DIMM firmware can be flashed.

  • Page 18: Soft Counter

    D. Power and Plug Requirements The imageRUNNER C2620/C3220 Series requires a NEMA 5-15R receptacle for proper operation (See Figure 1). In addition, Canon USA Inc. strongly suggests a dedicated and properly grounded outlet be provided for this machine. Before installation, confirm that a dedicated NEMA 5-15R receptacle is available for this machine.

  • Page 19: Installation Space Requirements

    Color imageRUNNER C2620/C3220 Service Guide E. Installation Space Requirements Refer to the Service Manual for complete Installation procedures. Main Unit Main Unit with a Finisher-M1 and Side Paper Deck-P1 Installed Main Unit with Finisher-N1/Saddle Finisher-N2 and Side Paper Deck-P1 Installed Color imageRUNNER C2620/C3220 Service Guide Rev.

  • Page 20: Estimated Installation Time

    Color imageRUNNER C2620/C3220 Service Guide F. Estimated Installation Time Estimated installation times shown are based on out-of-box installation only with a technician experienced on the Color imageRUNNER C2620/C3220. Description Estimated Time Color imageRUNNER C2620/C3220 30 minutes Cassette Feeding Unit-X1 15 minutes Plain Pedestal-C1 10 minutes Finisher-M1...

  • Page 21: Consumable Parts

    Color imageRUNNER C2620/C3220 Service Guide H. Consumable Parts Estimated Life Part Description Part Number Quantity Remarks (prints/copies) Color copy ratio 70% MCV= Waste Toner Box FG6-8992-020 15,000 approximately 8,000 sheets Fixing Roller FB6-3641-020 100,000 Replace these four parts Pressing Roller FB6-3653-000 100,000 simultaneously or...

  • Page 22: Dadf-K1 Consumable Parts

    Color imageRUNNER C2620/C3220 Service Guide I. DADF-K1 Consumable Parts Estimated Life Part Description Part Number Quantity Remarks (prints/copies) Separation Pad FF6-2455-020 60,000 Feed Belt FB4-6934-000 120,000 Actual number of pages processed Pick-up Roller FB6-4977-000 120,000 Separation Roller FB6-4978-000 120,000 J. Side Paper Deck-P1 Consumable Parts Estimated Life Part Description Part Number...

  • Page 23: Customer Maintenance

    Color imageRUNNER C2620/C3220 Service Guide M. Customer Maintenance Item Interval Remarks Printer Unit Replenish Toner When indicator comes on Replace Waste Toner Box Reader Unit (Color Image Reader-C1) Copyboard Glass (cleaning) As needed Copyboard Cover (cleaning) DADF-K1 Copyboard Glass Retainer (cleaning) As needed Vertical Size Plate (cleaning) Finisher-M1...

  • Page 24: Service Policy

    (Manuals, Tech. Pub’s, etc.) and the e-Support website (24 hours a day, 7 days a week) before calling Canon USA’s Technical Support Center since your concern may have already been addressed and documented. • Have your Support ID Number ready when you call the Technical Support Center and prepare to be at the location where the engine or application is accessible.
  • Page 25 2. Canon Technical Support Center Effective July 1, 2005 Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service the Color imageRUNNER C2620/C3220 or are enrolled for technical training.
  • Page 26 Track and Modify logged Cases. • Review all open Cases. In order to access e-Support, you must first register for a Support ID. To register for a support ID, go on-line to the Canon USA Systems Technical Support Division’s e-Support Center http://www.support.cusa.canon.com.

  • Page 27: Call Escalation Procedure

    B. Call Escalation Procedure 1. Color imageRUNNER C2620/C3220 Canon USA provides a time sensitive call escalation process for all authorized Color imageRUNNER C2620/C3220 dealers. The Technical Support Center is the single point of entry for this process. Once a call...
  • Page 28 Color imageRUNNER C2620/C3220 Service Guide 2. Clustering Kit-A1 For Clustering Kit support, contact the Technical Support Center (TSC) 1-800-528-2830 Monday through Friday 8:00 a.m. to 6:00 p.m. Eastern Time (Software TSC hours). The TSC will make every attempt to resolve the issue. In the event the software License Activation key is missing, the TSC will be able to issue a replacement software License Activation key provided the dongle serial number is available.

  • Page 29: Suggested Maximum Monthly Volume

    No warranty is given on any consumables or consumable parts, such as paper, toner, chemicals, or pick-up rollers. The warranty given for the dongle is covered as a Canon Brand Option under the main unit warranty. In the event the dongle is defective, follow the escalation procedures.

  • Page 30: Parts Support Program

    Canon USA for processing. To request parts reimbursement credit, complete the e-Tag warranty claim that can be found in the warranty section of the Canon USA’s e- Support Center. Print out the e-Tag form and submit it to the address provided, along with the defective part(s), and a copy of the machine’s...

  • Page 31: Technical Training

    Canon products necessary to provide each student with the highest quality training available. All classes are delivered by highly experienced Canon Instructors who have earned their CTT (Certified Technical Trainer) designation as well as industry- recognized designations such as Novell and Microsoft certifications.

  • Page 32: What The Course Covers

    (Similar to the imageRUNNER 5000 Finisher-F1) Parts Catalog FY8-31EX-000 Refer to the Internet Support Section on Page 21 for e-Support access. Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com. Color imageRUNNER C2620/C3220 Service Guide Rev. 1 July 2005 Page 27...

  • Page 33: Authorized Training Provider (Atp) Course Equipment

    VIII. Service Requirements A. Service Recommendation To adequately service the Color imageRUNNER C2620/C3220, Canon USA requires that resellers have a laptop computer available for use as a primary tool for the Color imageRUNNER C2620/C3220. This laptop must meet the specifications that are listed in the Laptop Requirements For Upgrading of the Service Features Section on Page 12.

  • Page 34: Appendix

    Color imageRUNNER C2620/C3220 Service Guide Appendix A. Specifications Note: All Specifications Are Subject To Change Without Notice. 1. Color imageRUNNER C2620/C3220 Color imageRUNNER C2620/C3220 Specifications Type Digital, Multifunctional Imaging System Copy Method Laser Electrostatic Transfer System Developing System Dry Dual Component Developing System Acceptable Originals Sheet, Book and three dimensional objects (up to 4.4 lb.
  • Page 35 Color imageRUNNER C2620/C3220 Service Guide Color imageRUNNER C2620/C3220 Specifications Maximum Mail Boxes Supported Maximum Copy Reservations Multiple Copies 1 to 999 Plug NEMA 5-15R Power Source 120V AC, 60Hz, 15A Dimensions (H x W x D) 31-1/2” x 24-3/8” x 31” (799mm x 620mm x 786mm) (Printer and Reader) Weight Approximately 277 lbs.
  • Page 36 Color imageRUNNER C2620/C3220 Service Guide 5. Finisher-M1 (Optional) Finisher-M1 (Optional) Number of Trays No Collating, LTR, LTR-R, STMT-R – 1,000 sheets LGL, 11” x 17” – 500 Collate and sheets/30 sets Tray Capacity Group Mode Staple Mode LTR-R, LTR, LGL, 11” x 17” – 30 sets Maximum Stapling Capacity Up to 30 sheets (LTR, LTR-R), 20 sheets (LGL), 15 sheets (11”...
  • Page 37 Color imageRUNNER C2620/C3220 Service Guide 7. imagePASS-C1 v. 2 (Optional) imagePASS-C1 v. 2 (Optional) Intel Pentium III 850 MHz Windows 9x/ME/2000/XP, Windows NT, Macintosh OS 7.5 or higher, Supported Operating Systems MacOS X version 10.2.1, Solaris 2.5.1 or later Memory 128 MB/SDRAM DIMM PS-133 Standard/256MB maximum Hard Drive 20GB...
  • Page 38 Color imageRUNNER C2620/C3220 Service Guide 11. ColorPASS-Z3000 (Option for Color imageRUNNER C3220 Only) ColorPASS-Z3000 (Option for Color imageRUNNER C3220 Only) Intel Pentium 4, 2.4 GHz Memory 256MB x 1 Standard, 256MB x1 Option (Max 512MB) Hard IBM "Vancouver2", 60GB, 7200 rpm, ATA-100 Drive CD-ROM Drives...

  • Page 39: Color Imagerunner 3200 Series Product Limited Warranty Conditions

    (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 40: Color Imagerunner C2620 Product Limited Warranty

    Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For further information on software, see below.

  • Page 41: Canon Gpr-11 Drum Unit Limited Warranty

    Following the expiration of the 30 day warranty period, and continuing for a period of 120 days after delivery to the original purchaser of the Drum Unit or use of it to make 32,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under...

  • Page 42: Canon Colorpass Series Limited Warranty

    E. Canon ColorPASS Series Limited Warranty The limited warranty set forth below is given by Canon U.S.A., Inc. in the United States and Canon Canada, Inc. in Canada (herein referred to collectively as “Canon “) with respect to the Canon ColorPASS Controller (the “Controller”) accompanying this limited warranty and described below.
  • Page 43 Authorized Training Provider Audio-Visual Interleave B&W Black and White Centigrade Compact Disc CD-ROM Compact Disc - Read Only Memory Contact Image Sensor Canon Network Access Central Processing Unit Certified Technical Trainer DCON DC Controller DIMM Dual Inline Memory Module Dots-per-inch Emergency Maintenance...
  • Page 44 Color imageRUNNER C2620/C3220 Service Guide Acronym Description NEMA National Electrical Manufacturers Association Optical Character Recognition Personal Computer Portable Document Format Periodic Maintenance Pages-per-minute Quality Assurance Random Access Memory RCON Read Controller Revolutions Per Minute Remote User Interface SDRAM Synchronous Dynamic Random Access Memory Server Message Block SOPM Scan Once Print Many...

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