E490-9999-04 Error Due To The Reader For Different Model; E500-0000-02 Communication Error (Finisher-K1/Sorter-A1); E501-0000-02 Communication Error (Finisher-Aa1) - Canon imageRUNNER ADVANCE C3500 III Series Service Manual

E490-9999-04
Detection Description
Remedy
E500-0000-02
Detection Description
Remedy
E501-0000-02
Detection Description
Remedy
Error due to the reader for different model
Configuration mismatch between the Reader Controller software and the Reader/DADF was
detected.
Execute automatic software update.
(Install the system software with correct configuration.)
Communication error (Finisher-K1/Sorter-A1)
a. A communication error between the host machine and the Finisher was detected.
b. A communication error between the host machine and the Sorter was detected.
a. INNER FIN-K1
[Related parts]
- Harnesses and connectors from the DC Controller PCB to the Finisher Controller PCB
- Finisher Controller PCB (PCB1)
- DC Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check/replace the harness and connector between the DC Controller PCB and the Finisher
Controller PCB.
2. Replace the Finisher Controller PCB.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.
3. Replace the DC Controller PCB.
b SORTER-A1
[Related parts]
- Harnesses and connectors from the DC Controller PCB to the Sorter Controller PCB
- Sorter Controller PCB (PCB1)
- DC Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check/replace the harness and connector between the DC Controller PCB and the Sorter
Controller PCB.
2. Replace the Sorter Controller PCB.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.
3. Replace the DC Controller PCB.
[Reference] Before replacing the DC Controller PCB, back up the service mode data and restore
the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
Communication error (Finisher-AA1)
A communication error between the host machine and the Finisher was detected.
STAPLE FIN-AA1/BOOKLET FIN-AA1
[Related parts]
- Harnesses and connectors from the DC Controller PCB to the Finisher Controller PCB
- Finisher Controller PCB (PCB1)
- DC Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check/replace the harness and connector between the DC Controller PCB and the Finisher
Controller PCB.
2. Replace the Finisher Controller PCB.
[Reference] When replacing the Finisher Controller PCB, refer to "Adjustment> Adjustment when
Replacing the Parts" in the Service Manual.
3. Replace the DC Controller PCB.
[Reference] Before replacing the DC Controller PCB, back up the service mode data and restore
the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
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7. Error/Jam/Alarm