Sdiop-Pip17 - IBM iSeries Series Hardware Problem Analysis And Isolation

17. The last device you disconnected may be the failing item. Exchange the last device you
disconnected. See the Remove and replace procedures.
Note: Before exchanging a disk drive, you should attempt to save customer data. Go to Start disk
service here before exchanging a disk unit.
Was the problem corrected by exchanging the last device you disconnected?
v No: Continue with the next step.
v Yes: This ends the procedure.
18. Reconnect the devices you disconnected previously in this procedure.
19. Use the original SRC and exchange the failing items, starting with the highest probable cause of
failure. See the failing item list for this reference code in System reference codes. Do not exchange
the FRU that you exchanged in this procedure. If the failing item list contains FI codes, see "Failing
items" on page 249 to help determine part numbers and location in the system.
This ends the procedure.
SDIOP-PIP17: For use by authorized service providers.
Use this procedure to isolate problems that are associated with SCSI bus configuration errors and device
task initialization failures.
1. If the system has logical partitions, perform this procedure from the logical partition that reported the
problem. To determine if the system has logical partitions, go to Determine if the system has logical
partitions before continuing with this procedure.
2. Were you performing an IPL from removable media (IPL type D) when the error occurred?
v No: Perform an IPL to DST (see Performing an IPL to DST in the iSeries Service Functions
information).
Does an SRC appear on the control panel?
– No: Continue with the next step.
– Yes: Go to step 5 (See page 196).
v Yes: Exchange the FRUs in the failing item list for the reference code that sent you to this
procedure.
3. Does either the Disk Configuration Error Report, the Disk Configuration Attention Report, or the Disk
Configuration Warning Report display appear on the console?
v Yes: Does one of the following messages appear in the list?
– Missing disk units in the configuration
– Missing mirror protection disk units in the configuration
– Device parity protected units in exposed mode.
- No: Continue with the next step.
- Yes: Select option 5, press F11, then press Enter to display the details. Then, choose from
the following options:
v If all of the reference codes are 0000, go to "LIC-PIP11" on page 123 and use cause code
0002.
v If any of the reference codes are not 0000, go to step 5 (See page 196), and use the
reference code that is not 0000.
Note: Use the characters in the Type column to find the correct reference code table.
v No: Continue with the next step.
4. Look at the product activity log (see "Use the product activity log" on page 9 for details).
Is an SRC logged as a result of this IPL?
v Yes: Continue with the next step.
Analyze hardware problems
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