IBM iSeries Series Hardware Problem Analysis And Isolation page 133

5. Perform the following:
a. Go to the DST main menu.
b. On the DST sign-on display, enter the DST full authority user ID and password (see Dedicated
Service Tools in the iSeries Service Functions
c. Select Start a service tool—>Hardware service manager.
d. Check for the SRC in the service action log (see "Use the service action log" on page 7).
e. Did you find the same SRC that sent you to this procedure?
v No: Perform the following:
1) Return to the DST main menu.
2) Perform an IPL and return to the Display Missing Disk Units display.
3) Go to "LIC-PIP11" on page 123.
This ends the procedure.
v Yes: Note the date and time for that SRC. Go to the Product Activity Log and search all logs to
find the same SRC.
When you have found the SRC, go to step 9 (See page 121).
6. Does the SRC that sent you to this procedure appear on the console or on the alternative console?
v No: Does the IPL complete successfully to the IPL or Install the System display?
– Yes: Continue with the next step.
– No: A different SRC occurred. Go to System Reference Codes and use the new SRC to correct
the problem.
This ends the procedure.
v Yes: Continue with the next step.
7. Perform the following:
a. Use the full-authority password to sign on to DST.
b. Search All logs in the product activity log looking for references of SRC B600 5209 and the SRC
that sent you to this procedure.
Note: Search only for SRCs that occurred during the last IPL.
Did you find B600 5209 or the same SRC that sent you to this procedure?
v No: Did you find a different SRC than the one that sent you to this procedure?
– Yes: Continue with the next step.
– No: The problem appears to be intermittent. Ask your next level of support for assistance.
This ends the procedure.
v Yes: Go to step 10 (See page 121).
8. Use the new SRC to correct the problem. See System Reference Codes.
This ends the procedure.
9. Use F11 to move through alternative views of the log analysis displays until you find the card position
and frame ID of the failing IOP associated with the SRC.
Was the card position and frame ID available, and did this information help you find the IOP?
v No: Continue with the next step.
v Yes: Go to step 12 (See page 122) of this procedure.
10. Perform the following:
a. Display the report for the log entry of the SRC that sent you to this procedure.
b. Display the additional information for the entry.
c. If the SRC is B6006910, use characters 9-16 of the top 16 character line of function 13 (word 7)
to find the card direct select address in BBBBCcbb format.
information).
Analyze hardware problems
121