IBM iSeries Series Hardware Problem Analysis And Isolation page 160

– A6xx 5007 or B6xx 5007
– A6xx 5008 or B6xx 5008
v The status in the iSeries Operations Console window remains "Connecting console".
1. If the system has logical partitions, perform this procedure only from the logical partition that reported
the problem. To determine if the system has logical partitions, go to Determine if the system has
logical partitions, before continuing with this procedure.
2. Ensure that the 2745 (or 2742 for v5r2 or later) or 2771 (or 2793 for v5r2 or later) IOA is installed into
the correct position:
v For the Models 270, 800, and 810 - C07
v For the Models 820 and 825 - C06
v For Models 830, 840, 870, 890, SB2, and SB3 - C02
3. Ensure the Operations Console cable, P/N 97H7557, is connected to the left connector on the
adapter card. Push in the cable connector and tighten the thumbscrews.
4. Verify the other end of the Operations Console cable is connected to the system unit console (PC)
serial port. Push in the cable connector and tighten the thumbscrews. Note: If the PC has a 9-pin
connector, you need to use the 9 to 25 pin adapter, part number 46G0298, that was shipped with the
system.
5. The following steps will use the Windows application Hyperterminal to determine if there is
connectivity between the system unit console (PC) and the iSeries server:
6. Use one of the following paths to start Hyperterminal:
v Select Start —> Programs —> Accessories —> Hyperterminal.
v Select Start —> Programs —> Communications —> Hyperterminal.
7. Is the Hyperterminal present?
v Yes: Continue with the next step.
v No: Install the Hyperterminal (you will need the install media for the operating system used on the
PC):
a. Choose from the following options:
1) If you have an install CD, place it into the CD drive, and wait for the program to begin.
Then, close the window. If the program did not automatically start, or the install media is
not a CD, continue with the next step.
2) If you do not have an install media, perform the following:
a) Click Start —> Settings —> Control Panel.
b) Double-click Add/Remove Programs.
c) Click either Windows Setup or Windows NT Setup, depending on the operating
system.
d) Click Communications —> Details.
e) Select the Hyperterminal check box.
f) Click OK —> Apply.
b. Follow the on-line instructions. If a window appears in which you can replace a newer file with
an older one, click Yes to keep the newer file.
c. Follow one of these paths to start Hyperterminal.
– Click Start—>Programs —> Accessories —> Hyperterminal.
– Click Start —> Programs —> Communications —> Hyperterminal.
8. In Hyperterminal, enter a name, and click OK.
9. Under Connect using, select the comm port being used for the console. It may be listed as COMn
(where n is the communications port number) or direct to COMn. Then, click OK.
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iSeries: iSeries Server 270, 800, 810, 820, 825, 830, 840, 870, 890, SB2, and SB3 Hardware Problem Analysis and
Isolation