IBM iSeries Series Hardware Problem Analysis And Isolation page 163

– No: Continue with the next step.
– Yes: The ASYNC adapter was not detected. Ensure that the ASYNC adapter card is installed, or
replace the IOA and try again.
This ends the procedure.
v Yes: Report the problem to your next level of support.
This ends the procedure.
4. Is word 17 equal to 00000002?
v No: Is word 17 equal to 00000003?
– No: Continue with the next step.
– Yes: The cable that was detected does not have the correct cable ID. Word 18 contains the card
position. Word 19 contains the cable ID. Locate the ASYNC adapter card in this card position,
and verify that the correct cable is attached, or replace the cable.
This ends the procedure.
v Yes: On the ASYNC adapter card that was found, no cable was detected. Word 18 contains the
card position. Locate the ASYNC adapter card in this card position, and ensure that the external
cable is attached.
Install or replace the external cable.
This ends the procedure.
5. Is word 17 equal to 00000004?
v No: Report the problem to you next level of support.
This ends the procedure.
v Yes: Operations Console failed to make a connection because the port is already being used. Word
18 contains the card position. Disconnect the active communications session and try using the
resource again.
This ends the procedure.
6. Are words 13, 14 and 15 all equal to 00000000?
v No: Is word 13 equal to 00000002?
– No: Continue with the next step.
– Yes: The LAN hardware failed to activate. Replace the LAN IOA being used.
This ends the procedure.
v Yes: Report the problem to you next level of support.
This ends the procedure.
7. Is word 13 equal to 00000003?
v Yes: A hardware error occurred. Word 14 contains the error code, (example: 53001A80). Word 15
contains the card position.
Is the error code equal to 53001A80?
– Yes: The network cable is not attached to the LAN adapter, the cable is defective, or the network
is not operational.
This ends the procedure.
– No: The LAN adapter hardware is not operational. Replace the hardware and try again.
This ends the procedure.
v No: Continue with the next step.
8. Is word 13 equal to 00000004?
v No: Is word 13 equal to 00000005?
– No: Report the problem to your next level support.
This ends the procedure.
– Yes: IP information was received from the console. Word 14 contains the received IP address.
Verify the configuration data for the client (PC) or verify the configuration for the network.
This ends the procedure.
Analyze hardware problems
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