Page 1 RS/6000 44P Series Model 270 User’s Guide SA38-0573-02...
Page 2 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Publications Department, Internal Zip 9561, 11400 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 3: Table Of Contents
Contents Safety Notices . . xi Electrical Safety . . xi Unit Emissions . . xii Laser Safety Information . . xii Data Integrity and Verification . . xiii About This Book . . xv ISO 9000 . . xv Updating Microcode Levels .
Page 4 Handling Compact Discs . 16 Other Handling Considerations . 16 Loading a Compact Disc . 17 Opening the Tray Manually . . 18 Playing an Audio CD . . 18 General Information for the 8mm Tape Drive . . 18 Front View of the 8mm Tape Drive .
Page 5 Service Processor Setup Menu . . 45 Passwords . . 45 Serial Port Snoop Setup Menu . 47 System Power Control Menu . . 48 System Information Menu . . 50 Language Selection Menu . . 53 Call-In/Call-Out Setup Menu . .
Page 6 Set Address . . 87 Ping . . 88 Config. . 90 SCSI ID . . 91 Firmware Update . . 92 Firmware Recovery . . 93 Text-Based System Management Services . 94 Display Configuration. . 94 Multiboot Menu. . 95 Select Boot Device .
Page 7 Configure ISA Adapter . . 117 Configure Reboot Policy . . 117 Configure Remote Maintenance Policy . 118 Configure Ring Indicate Power On Policy. . 120 Configure Ring Indicate Power On . . 120 Configure Service Processor . . 120 Surveillance Setup .
Page 8 Run Diagnostics . . 136 Run Error Log Analysis . 136 Run Exercisers . . 136 Exerciser Commands (Cmd) . . 136 Acronyms . . 137 Memory Exerciser . . 137 Save or Restore Hardware Management Policies . . 138 Save or Restore Service Processor Configuration .
Page 9 Configuration File Selection . . 169 Examples for Using the Generic Sample Modem Configuration Files . 171 Customizing the Modem Configuration Files . . 171 IBM 7852-400 DIP Switch Settings . . 172 Xon/Xoff Modems . 172 Ring Detection . 173 Terminal Emulators .
Page 10 User’s Guide...
Page 11: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xi v xii A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 12: Unit Emissions
CAUTION: This product is equipped with a three-wire power cable and plug for the user’s safety. Use this power cable with a properly grounded electrical outlet to avoid electrical shock. DANGER To prevent electrical shock hazard, disconnect the power cable Unit Emissions The unit-related emission value is equal to or lower than 70dB(A).
Page 13: Data Integrity And Verification
Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
Page 14 User’s Guide...
Page 15: About This Book
To install the microcode, follow the instructions contained in the README file. Online Publications RS/6000 publications are available online. To access the online books, visit our Web site at: http://www.rs6000.ibm.com/resource/hardware_docs/ Related Publications The following publications provide additional information about your system unit: v The System Unit Safety Information Guide , order number SA23–2652, contains...
Page 16: Trademarks
Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: v AIX v IBM v PowerPC Reference Platfrom v RS/6000 User’s Guide...
Page 17: Chapter 1. Introducing The 44P Series Model 270
Chapter 1. Introducing the 44P Series Model 270 This chapter provides information on the system features of the 44P Series Model 270. System Features Bus Architecture Five PCI slots are available: v Two 64-bit PCI full-sized slots, running at 50 MHz (which can also run at 33 MHz), 5 volts, one of which is double-wide v Three 32-bit PCI full-sized slots, running at 33 MHz, 3.3 volts Microprocessor...
Page 18: Keyboard
Keyboard v Standard: 101-key Enhanced Keyboard v Optional: 101/102 or 106 key Enhanced Keyboard Mouse v 3-button Operator Panel v 32-character LED diagnostics display v Power and Reset buttons Input/Output Ports v 25-pin Parallel v 9-pin Serial (2) v 8-pin Tablet v Keyboard v Mouse v Ultra2 SCSI LVD...
Page 19: Front View
Front View CD-ROM Drive Disk Drives Diskette Drive Operator Panel Chapter 1. Introducing the System...
Page 20: Operator Panel
Operator Panel 1 Power-On Switch: Turns system unit power 5 Operator Panel Display: Displays current on and off. status of system unit startup, or diagnostic information in the event of a hardware problem. 2 Reset Switch: Function depends upon the 6 Headphone Jack: For connecting audio operating system.
Page 21: Rear View
Rear View 1 Power Connector: For connecting the power 7 Audio Ports: Audio line out, Audio line in cable. 2 9-Pin Serial Ports: For a TTY terminal, 8 10/100 BaseT Ethernet Port: For attaching modem, or other serial device. your computer to an Ethernet/Twisted pair connection through a 10baseT connector.
Page 22 User’s Guide...
Page 23: Chapter 2. Using The 44P Series Model 270
Chapter 2. Using the 44P Series Model 270 This chapter provides information on how to start and use the system unit. Starting the System Unit 1. Set the power switches of the attached devices to On. Note: When the system is plugged in but not powered on, the Power-On LED flashes slowly.
Page 24: Reading The Operator Panel Display
Reading the Operator Panel Display The operator panel display is used to: v Track the progress of the system unit self-tests and configuration program v Display codes when the operating system comes to an abnormal end v Display system messages Operator Panel Power On Switch: Turns system unit power on and off.
Page 25: Using The Keyboards
Using the Keyboards There are several keyboards available for the system unit. The keyboards have various keys that enter data and control the cursor location. The keyboards can be engraved for the languages of various countries. The functions of each keyboard depend on the software used. The character sets for the keyboards are explained in the documentation for your operating system.
Page 26: Using The Three-Button Mouse
Using the Three-Button Mouse The mouse is a hand-operated locating device. A three-button mouse is available for use with the system unit. Consult your application publication for the exact use of the three-button mouse. You can use the mouse to perform such functions as positioning a cursor, selecting items from a menu, or moving around in your document much easier and faster than if you used only the keyboard.
Page 27: Cleaning The Mouse
Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball. Rough surfaces can also cause the pads on the bottom of the mouse to prematurely wear. A deeply pitted surface could cause erratic operation of the mouse. The surface you use should be free from spills, dirt, dust, lint, wax, eraser dust, and other foreign matter.
Page 28: Using The 3.5-Inch Diskette Drive
7. Replace the retaining ring on the mouse and align it with the open slots in the ball cavity. 8. Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place. Using the 3.5-Inch Diskette Drive The system unit has a 1.44 MB diskette drive installed vertically in the front.
Page 29: Write-Protecting 3.5-Inch Diskettes
Write-Protecting 3.5-Inch Diskettes Write-protecting diskettes is necessary so that important information is not accidentally lost. When diskettes are write-protected, you can read information from the diskettes, but you cannot write information to them. There is a write-protect tab on the 3.5-inch diskette. To locate the write-protect tab, turn the diskette over with the label facing down.
Page 30: Loading And Unloading The 3.5-Inch Diskette
Loading and Unloading the 3.5-Inch Diskette To load a diskette into the drive, insert the diskette in the diskette drive with the labeled metal shutter first. Push the diskette into the drive until you hear a click. The click indicates that the diskette is securely in position in the drive. To unload the diskette, push the diskette-unload button.
Page 31: Front View Of Cd-Rom Drive
Front View of CD-ROM Drive Compact Disc Tray Emergency Eject Hole Headphone Jack Volume Control Status Light Load/Unload Button Understanding the Status Lights The status lights indicate the operational status of the drive. The various conditions are explained below. If light is: Condition is: Drive is in standby mode with or without a disc loaded.
Page 32: Handling Compact Discs
Handling Compact Discs Compact discs are high-density media that must be handled with care and kept clean to ensure that they remain readable. Use the following precautions to ensure reliability: v Hold the compact disc by the edges. Do not touch the surface of the compact disc. v To remove dust or fingerprints, wipe the compact disc from the center to the outside of the compact disc as shown, using a lint-free cloth.
Page 33: Loading A Compact Disc
Loading a Compact Disc To load a compact disc into the drive, do the following: 1. Press the Load/Unload button to open the tray. The tray slides out of the drive. 2. Place the compact disc in the tray with the label facing up. 3.
Page 34: Opening The Tray Manually
Opening the Tray Manually The compact disc tray automatically opens when you press the Load/Unload button. If it does not automatically open, follow these steps to force it open manually: 1. Shut down and turn off the power to your system unit. 2.
Page 35: Front View Of The 8Mm Tape Drive
Note: The factory default setting is Activated . Data compression is usually controlled by the application software. v A half-high 5.25-inch form-factor. v An LCD display that provides operating and error messages. v Status lights that indicate: – When it is time to clean the tape drive –...
Page 36: Operating Recommendations
Operating Recommendations v Handle the drive carefully and by its external metal chassis. Keep your hands away from the printed circuit boards, components, and printed circuit (flex) cables. v If possible, work on a cushioned surface, and do not drop the tape drive onto the work surface.
Page 37: Tape Cartridge Compatibility
Tape Cartridge Compatibility The 8mm Tape Drive is compatible with existing 8 mm tape subsystems that comply to the American National Standard (ANSI) X3B5–89-136, Rev. 6, Helical-scan Digital Computer Tape Cartridge, 8 mm for Information Exchange. Refer to the following table for information about specific tape compatibility.
Page 38: Environmental Considerations For 8 Mm Data Cartridges
Environmental Considerations for 8 mm Data Cartridges This section describes operating and storage conditions for data cartridges, including temperature, relative humidity, and maximum wet bulb data. Attention: The manufacturer specifies a set of temperature and humidity ranges in which the 8 mm data cartridge can operate with ease. Only regular cleaning procedures are required when operating the cartridge within this range.
Page 39: Using The 8Mm Tape Drive
Using the 8mm Tape Drive This section provides information about operating, using, and maintaining your 8mm Tape Drive. Status Lights The 8mm Tape Drive has two green status lights and one amber status light. The on and off combinations of the status lights indicate the current condition of the tape drive. Each of the International Organization for Standards (IOS) symbols located next to a status light indicates a specific condition of the tape drive as follows: 20.0...
Page 40: Liquid Crystal Display
Status Disturbance Ready (green) Activity (amber) (green) The power-on self-test (POST) is running or the system has issued a Reset to the drive. One of the following has occurred: Off/On v The power is off. v The POST has completed successfully, but no tape cartridge has been inserted.
Page 41: Loading The 8 Mm Tape Cartridge
Loading the 8 mm Tape Cartridge Before loading the tape cartridge, make sure the system unit power is on and that the write-protect tab on the tape cartridge is set correctly. Refer to “Setting the Write-Protect Tab on 8 mm Tape Cartridges” on page 21. The tape drive loads the tape from the cartridge and prepares it for reading and writing.
Page 42: Unloading The 8 Mm Tape Cartridge
Unloading the 8 mm Tape Cartridge Before you perform the unload operation, make sure the power to the system unit is on. Window side of tape cartridge 8 mm tape cartridge Write-protect tab Unload button To unload and eject the tape cartridge, press the unload button. The tape drive rewinds the tape, then ejects the tape cartridge from the tape drive.
Page 43: Cleaning The Tape Drive
Cleaning the Tape Drive Attention: Do not use video-cleaning cartridges in the 8mm Tape Drive. Video-cleaning cartridges can damage the system drive. Clean the tape drive: v After you use a metal particle (MP) tape and before you use an advanced metal evaporative (AME) tape v When error rates exceed an acceptable level as indicated by the LED and message v Every 72 hours of tape motion as indicated by the LED and message...
Page 44 Before you load the cleaning cartridge, make sure the power to the tape drive is on. Window side of tape cartridge 8 mm cleaning cartridge Write-protect tab To clean the tape path, do the following: 1. Grasp the edges of the 8 mm cleaning cartridge with the window side of the cartridge facing up.
Page 45: Obtaining Additional Tape Cartridges
Obtaining Additional Tape Cartridges Use only tape cartridges recommended by the manufacturer in the 8mm Tape Drive. Contact your customer service representative or the place of purchase to obtain the recommended tape cartridges. General information for the 12/24GB 4mm Tape Drive The 12/24GB 4mm Tape Drive is an internal streaming tape drive that provides medium to high-capacity backup and archival capability as well as high data- transfer rate.
Page 46: Front View Of The 12/24Gb 4Mm Tape Drive
Front View of the 12/24GB 4mm Tape Drive Tape Drive Door Status lights Ready (green) Tape Motion (green) Disturbance (amber) Unload/Reset button Using the 12/24GB 4mm Tape Drive This chapter provides information about operating, using, and maintaining your 12/24GB 4mm Tape Drive. Operating Recommendations Attention: For optimum performance, always follow the recommendations listed below: v Use only high-quality data- grade 12/24 GB 4 mm tape cartridges recommended by...
Page 47: 12/24 Gb 4 Mm Tape Cartridge Types
12/24 GB 4 mm Tape Cartridge Types The following types of 12/24 GB 4 mm tape cartridges can be used: Type Purpose Test Tape Cartridge Checks the operation of the drive or to run diagnostics. Do not use it to save programs or data.
Page 48: Setting The Write-Protect Tab On 12/24 Gb 4 Mm Tape Cartridges
Setting the Write-Protect Tab on 12/24 GB 4 mm Tape Cartridges Set the write-protect tab on a tape cartridge so that you do not accidentally lose information. The write-protect tab on the tape cartridge controls write-protection. When the write-protect tab on a tape cartridge is closed, information can be read from the tape and written to it.
Page 49: Operating The 12/24Gb 4Mm Tape Drive In Harsh Environments
Always let a cartridge acclimate to the operating environment before you use it. Acclimation is necessary for any data cartridge that has been exposed to a different humidity environment or to a temperature change of 11°C (20°F) or more. Place the cartridge, with its container, in the operating environment for as long as it has been away from the operating environment or for 24 hours, whichever is less.
Page 50 Status Ready (green) Tape Motion (green) Disturbance (amber) No cartridge installed or No cartridge or no activity No error condition error condition Steady Cartridge installed or Cleaning required or worn loading/unloading media Flashing Power-on self-test in Cartridge activity Error condition progress Status Lights on the 12/24GB 4mm Tape Drive Status...
Page 51: Loading The 12/24 Gb 4 Mm Tape Cartridge
Loading the 12/24 GB 4 mm Tape Cartridge Before you load the tape cartridge, make sure the power is on and the write-protect tab on the tape cartridge is set correctly. Refer to “Setting the Write-Protect Tab on 12/24 GB 4 mm Tape Cartridges” on page 32. The tape drive loads the tape from the cartridge and prepares it for reading and writing.
Page 52: Unloading The 12/24 Gb 4 Mm Tape Cartridge
Unloading the 12/24 GB 4 mm Tape Cartridge Before performing the unload operation, make sure the power to the system unit is on. To unload and eject the tape cartridge, press the unload button. The 12/24GB 4mm Tape Drive rewinds the tape and then ejects the tape cartridge from the tape drive. After you press the unload button, the following occurs: 1.
Page 53: Cleaning The Tape Path On The 12/24Gb 4Mm Tape Drive
Cleaning the Tape Path on the 12/24GB 4mm Tape Drive Clean the 12/24 GB 4 mm tape path either approximately every 30 hours of tape motion or once a month, whichever occurs first. The 12/24 GB 4 mm tape drive monitors the recording quality of the tape cartridge and indicates that the tape path requires cleaning when the disturbance status light (amber) is on.
Page 54: Obtaining Additional Tape Cartridges
3. A successful cleaning operation is indicated when the disturbance status light (amber) goes off (if it was activated before the cleaning operation). Obtaining Additional Tape Cartridges The following table lists the tape cartridges that you can order for the 12/24GB 4mm Tape Drive.
Page 55: Service Director
The Call Home function can be initialized to call either a service center telephone number, a customer administration center, or a digital pager telephone number. The Service Processor can be configured to stop at the first successful call to any of the numbers listed, or can be configured to call every number provided.
Page 56 When used in a Scalable Parallel (SP) environment, a client/server type implementation is configured. The Service Director client code runs on each of the Scalable Parallel (SP) nodes. The server component runs on the Control Workstation. In the event of any system failures, the relevant information is transmitted to the Control Workstation through the integrated Ethernet.
Page 57: Chapter 3. Using The Service Processor
Chapter 3. Using the Service Processor The service processor menus enable you to configure service processor options and to enable and disable functions. Service processor menus are available using an ASCII terminal when the server is turned off and the service processor is operating with standby power. Service processor menus are also available when server power is on and the service processor has detected a server problem (such as loss of surveillance).
Page 58: Service Processor Menus
Service Processor Functions Service AIX Service SMS (ASCII or Processor Aids (ASCII or graphics Menus (ASCII graphics terminals) terminals) terminals) Select Language Enable/Disable Unattended Start Mode Operating system root password Privileged-access password General-access password Service Processor Menus The service processor menus are divided into two groups: v General user menus - the user must know the general-access password.
Page 59: General User Menu
If your modem has not been configured, go to “Call-In/Call-Out Setup Menu” on page 54 and configure the modem, then using a terminal or terminal emulator, call the server’s modem. The service processor prompts you for a password (if set), and when verified, displays the service processor menus.
Page 60: Privileged User Menus
The time stamp in this error log is Coordinated Universal Time (CUT), also known as Greenwich Mean Time (GMT). AIX error logs have additional information available and are able to time stamp the errors with local time. See page 68 for an example of the error log.
Page 61: Service Processor Setup Menu
Service Processor Firmware Firmware Level: sh991029 Copyright 1997, IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3. System Information Menu 4. Language Selection Menu 5. Call-In/Call-Out Setup Menu 6. Set System Name 99.
Page 62 If the error threshold is reached by someone entering passwords at the server, the service processor exits the menus. This action is taken based on the assumption that the server is in an adequately secure location with only authorized users having access. Such users must still successfully enter a login password to access AIX.
Page 63: Serial Port Snoop Setup Menu
OS Surveillance Setup Menu 1. Surveillance: Currently Enabled 2. Surveillance Time Interval: Currently 5 or Not Applicable 3. Surveillance Delay: Currently 10 or Not Applicable 98. Return to Previous Menu v Surveillance Can be set to Enabled or Disabled. v Surveillance Time Interval Can be set to any number from 1 to 255 minutes.
Page 64: System Power Control Menu
Use the system reset string option to enter the system reset string, which resets the machine when it is detected on the main console on Serial Port 1. Use the Snoop Serial Port option to select the Serial Port to Snoop. Note: Only Serial Port 1 is supported.
Page 65 BOOT MODE MENU 1. Boot to SMS Menu: Currently Disabled 2. Service Mode Boot from Saved List: Currently Disabled 3. Service Mode Boot from Default List: Currently Disabled 4. Boot to Open Firmware Prompt: Currently Disabled 98. Return to Previous Menu 1>...
Page 66: System Information Menu
system initialization indicators displayed on the screen, the system would enter the Open Firmware prompt and disregards the settings in the Boot Mode Menu. Note: After the logo screen displays, the initialization indicators display across the bottom of the screen. The system initialization indicators are described in “Open Firmware”...
Page 67 SYSTEM INFORMATION MENU 1. Read Progress Indicators from Last System Boot 2. Read Service Processor Error Logs 3. Read System POST Errors 4. Read NVRAM 5. Read Service Processor Configuration 6. View System Environmental Conditions 7. Processor configuration/deconfiguration Menu 10. Enable/Disable CPU Guard Menu Currently Enable 11.
Page 68 The following is an example of the System Environmental Conditions screen: System Environmental Conditions (System Power is currently off.) Fan 0: A stopped fan detected Fan 1: A stopped fan detected Fan 2: A stopped fan detected Fan 3: A stopped fan detected MEM Temperature is operating within normal tolerances I/O Temperature is operating within normal tolerances CPU Temperature is operating within normal tolerances...
Page 69: Language Selection Menu
v The following is an example of the Memory Configuration/Deconfiguration Menu: Memory Configuration/Deconfiguration Menu DIMMs on memory card number 0: DIMMs on memory card number 1: 1. Configured by system (0x0) 2. Configured by system (0x0) 98. Return to Previous Menu Enter card number _and_ DIMM number separated by a space 1>...
Page 70: Call-In/Call-Out Setup Menu
Note: Your ASCII terminal must support the ISO-8859 character set to correctly display languages other than English. Call-In/Call-Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system. CALL-IN/CALL-OUT SETUP MENU 1.
Page 71: Serial Port Selection Menu
Modem Configuration Menu Port 1 Modem Configuration File Name: Port 2 Modem Configuration File Name: To make changes, First select the port and then the configuration file name Modem Ports: 1. Serial port 1 2. Serial port 2 Modem Configuration File Name: 3.
Page 72: Telephone Number Setup Menu
For test purposes, use a test number, which you can change later. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 73: Call-Out Policy Setup Menu
processor to retry, continuing to place pager calls for the number of retries specified in the Call-Out policy Setup Menu. These retries result in redundant pages. For digital pagers that require a personal identification number (PIN) for access, include the PIN in this field as shown in the following example: 18001234567,,,,87654 The commas create pauses for the voice response system, and the 87654 represents the PIN.
Page 74: Customer Account Setup Menu
Call-Out policy can be set to First or All. If call-out policy is set to First, the service processor stops at the first successful call out to one of the following numbers in the order listed: 1. Service Center 2. Customer Administration Center 3.
Page 75 Reboot/Restart Policy Setup Menu 1. Number of reboot attempts: Currently 3 2. Use OS-Defined restart policy? Currently Yes 3. Enable supplemental restart policy? Currently No 4. Call-Out before restart: Currently Disabled 98. Return to Previous Menu 1> v Number of reboot attempts If the server fails to successfully complete the boot process, it attempts to reboot the number of times specified.
Page 76: Service Processor Functions
OS Automatic Service processor to Service Processor System response reboot/restart after use OS-Defined Enable supplemental crash setting restart policy? restart policy? None None Restarts False False Restarts False False True True Restarts True Restarts True Restarts Service Processor default AIX default Service Processor Functions This section provides detailed information about the service processor functions.
Page 77: System Power-On Methods
Local User Function User Interface Local async console Text based menus with NLS Operator Panel messages Power and Miscellaneous Power On/Off Configurable Reboot Policy Status and Data Access Error data (Service Processor) Error data (system) Environmental data Service Processor Setup Utilities Passwords Phone numbers Language (NLS) selection...
Page 78: Service Processor Call-In Security
Wait 5 minutes for the server to initialize and then call again using an ASCII terminal. The server responds by requesting a password, if set, or presenting the service processor menus. The remote user now has control of the server. Note: For security, if the system is powered on by the remote power-on via ring indicate signal and the service processor detects an operator panel battery failure, the service processor causes the system to power off.
Page 79: Service Processor Reboot/Restart Recovery
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is reinitialized.
Page 80: Processor Run-Time Deconfiguration (Cpu-Gard)
It also uses the hardware error detection logic in the processor to capture run-time recoverable and irrecoverable error indications. The firmware uses the error signatures in the hardware to analyze and isolate the error to a specific processor. The processors that are deconfigured remain off-line for subsequent reboots until the faulty processor hardware is replaced.
Page 81: Service Processor System Monitoring - Surveillance
The memory segment or DIMM that is deconfigured remains off-line for subsequent reboots until the faulty memory hardware is replaced. The function allows users to manually deconfigure or re-enable a previously deconfigured memory segment/DIMM through the Service Processor menu. The user can also enable or disable this function through the Service Processor menu.
Page 82: Call Out
To call out before restart, set Call-Out before restart to ENABLED from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 83: Console Mirroring
The service processor firmware update image must be written onto a DOS-formatted diskette. The update image can be obtained from the RS/6000 support web site: http://www.rs6000.ibm.com/support/micro. After the update diskette has been made, from the Service Processor Main Menu, select Service Processor Setup.
Page 84: Service Processor Error Log
EPROM. The program requests the update diskette(s) as they are needed. The service processor will automatically reboot after the firmware update is complete. Service Processor Error Log The service processor error logs contain error conditions detected by the service processor. Error Log 19991118165344 1.
Page 85: System Post Errors
System POST Errors If POST (Power-On Self-Test) errors occur during startup, this error log helps isolate faults when used with the diagnostics. Read System POST Errors Version : 0 Severity : 0 Disposition : 0 Initiator : 0 Event being reported : 0 Extended Error Log Data: 0xC2 0x00 0x84 0x09 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00 0x00 0x00 0x72 0x74...
Page 86: Standby Phase
v Service Processor POST - Conducts Power-On Self-Tests on its various work and code areas. v Service Processor Unattended Start Mode Checks - To assist fault recovery. If unattended start mode is set, the service processor automatically reboots the server. service processor does not wait for user input or power-on command, but moves through the phase and into the Bring-up Phase.
Page 87: Run-Time Phase
The service processor can dial a preprogrammed telephone number in the event of an IPL failure. The SP issues an error report with the last reported IPL status indicated and any other available error information. v Update Operator Panel The service processor displays Operator Panel data on the ASCII terminal if a remote connection is active.
Page 88 User’s Guide...
Page 89: Chapter 4. System Management Services
Chapter 4. System Management Services Use the System Management Services menus to view information about your computer and to perform such tasks as setting passwords and changing device configurations. If you have chosen a graphical display as your system console, you can use the graphical System Management Services described below.
Page 90: System Management Services
System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK> prompt. The System Management Services screen contains the following choices. Config: Enables you to view your system setup. Go to “Config” on page 75. Multiboot: Enables you to set and view the default operating system, modify the boot sequence, access the Open Firmware command prompt, and work with other...
Page 91: Config
Exit: Returns you to the previous screen. To select an icon, move the cursor with the arrow keys to choose which icon is highlighted, then press the Enter key. You can also select an icon by clicking on it with your left mouse button.
Page 92: Multiboot
Device Name PowerPC, POWER3 375 MHz L2-Cache, 4096K PowerPC, POWER3 375 MHz L2-Cache, 4096K Memory Memory Card slot 1, Module Slot =1 size=128MB Memory Card slot 1, Module Slot =2 size=128MB Service Processor Tablet Port LPT addr=378 addr=3F8 addr=2F8 Audio Keyboard Mouse Integrated Ethenet...
Page 93: Multiboot Startup
OK prompt Select Software Install Boot Software Default From Device Multiboot Startup EXIT The following describes the choices available on this screen. Select Software: This option, if supported by the operating system, allows you to choose which operating system to use. Choosing an operating system causes the system to start.
Page 94 Install From: Enables you to select a media drive from which to install an operating system. Selection of a device is done using the spacebar. Boot Sequence: Enables you to view and change the custom boot list (the sequence in which devices are searched for operating system code).
Page 95: Utilities
Utilities Selecting this icon enables you to perform various tasks and view additional information about your system unit. Password Spin Delay SCSI id Update Select ErrorLog RIPL Console Exit The following describes the choices available on this screen. Password: Enables you to set password protection for turning on the system unit and for using system administration tools.
Page 96: Password
Error Log: Enables you to view and clear the firmware error log information for your system unit. Go to “ErrorLog” on page 85. RIPL (Remote Initial Program Load): Enables you to select a remote system from which to load programs through a network adapter when your system unit is first turned on.
Page 97: Power-On Password
Select this icon to perform password-related tasks. Power-On Access Remove Remote <Off> Privileged Access Remove Exit Power-On Password Setting a Power-On Access password helps protect information stored in your system unit. If a Power-On Access password is set for your system unit, the Power-On Access status icon is shown in the locked position.
Page 98 Press Enter when you are finished; you must type the password again for verification. Verify Password If the two password entries do not match, an error icon displays with a message: Password was attempted to be set and an error code Power-On Access: 20E00000 displays.
Page 99: Privileged-Access Password
Privileged-Access Password The privileged-access password protects against the unauthorized starting of the system programs. Select the Set icon to set and verify the privileged-access password. When you select the Set icon, a screen with 8 empty boxes displays. Type your password in these boxes.
Page 100 If the two password entries do not match, an error icon displays with a message: Password was attempted to be set and an error code Privileged Access: 20E00001 displays. If you previously had set a privileged-access password and want to remove it, select the Remove icon.
Page 101: Errorlog
<Hard Disk Spinup Delay> Current Spin Up Value - 2 Enter New Value (>1) (SEC) Default Save Exit ErrorLog Selecting this icon displays the log of errors that your system unit has encountered during operations. Chapter 4. System Management Services...
Page 102: Ripl
System Error Log Date Time Error Code Location 1. 00/04/13 00:51:32 25C38005 P1-M1.10 2. No entry Clear Exit Selecting the Clear icon erases the entries in this log. This error log only shows the first and last errors. RIPL Selecting the Remote Initial Program Load (RIPL) icon gives you access to the following selections.
Page 103: Set Address
Ping Config Set Address Exit Set Address The Set Address icon allows you to define addresses from which your system unit can receive RIPL code. Chapter 4. System Management Services...
Page 104: Ping
Remote IPL Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Save Exit If any of the addresses is incomplete or contains a number other than 0 to 255, an error message displays when you select the Save icon. To clear this error, correct the address and select Save again.
Page 105 Ping Setup Client Addr 000.000.000.000 Server Addr 000.000.000.000 000.000.000.000 Gateway Addr Subnet Mask 255.255.255.000 Exit Adapter To change an address, press the backspace key on the highlighted address until the old address is completely deleted. Then enter the new address. Selecting the Ping icon displays a screen in which you select the communications (token-Ring or Ethernet) to be used to send test transmissions.
Page 106: Config
<Ping> Token Ring, slot #=4 ethernet, (Integrated) Ping Exit To send the test, do the following: 1. Use the arrow keys or mouse to highlight an adapter to configure. 2. Press the spacebar to select the adapter. 3. Highlight the Ping icon and press Enter to send the test transmission. Config The Config icon allows you to configure network adapters which require setup.
Page 107: Scsi Id
<Configuration> ethernet, slot #=3 ethernet, (Integrated) SCSI ID Select this icon to view and change the addresses (IDs) of the SCSI controllers attached to your system unit. To change a SCSI controller ID, highlight the entry by moving the up or down arrow keys, then use the spacebar to scroll through available IDs.
Page 108: Firmware Update
To update system and service processor firmware, use the Diagnostics Service Aid under AIX. To obtain firmware updates, as well as update instructions, see the following Web address: http://www.rs6000.ibm.com/support/micro If you are not able to obtain firmware updates or instructions from this Web address, contact your service representative for assistance.
Page 109: Firmware Recovery
DOS. 2. Obtain the system firmware update image file from one of the following sources: a. From the Web address: http://www.rs6000.ibm.com/support/micro b. From an service representative if you cannot access the Web address. 3. Copy the system firmware update image file to the recovery diskette, naming it PRECOVER.IMG.
Page 110: Text-Based System Management Services
Text-Based System Management Services The text-based Open Firmware command line and System Management Services are available if an ASCII terminal is attached to your system unit. The text-based Open Firmware command line allows you to configure some adapters, and the System Management Services makes it possible for you to view information about your system unit and to perform such tasks as setting passwords and changing device configurations.
Page 111: Multiboot Menu
Device Name Power PC, POWER3 375 MHz L2-Cache 4096K Power PC, POWER3 375 MHz L2-Cache 4096K Memory Memory card slot=1, module slot=1 size=128MB Memory card slot=1, module slot=2 size=128MB Service Processor Tablet Port addr=378 addr=3F8 addr=2F8 Audio Keyboard Mouse Diskette Drive addr=3F0 SCSI controller id=7 .-----------.
Page 112: Select Boot Device
Select Software: If this option is supported by the operating system, shows the name of the operating system installed. This option may not be supported by all operating systems. If you are running on AIX and you receive the following message: No Operating System Installed this indicates that information in nonvolatile storage could have been lost, as would happen if the battery had been removed.
Page 113: Configure Nth Boot Device
Display Current Settings: Lists the current order of devices in the boot list. The following screen shows an example of this display. Current Boot Device 1. Diskette 2. Ethernet (Integrated) 3. SCSI CD-ROM id=3 (slot=1) 4. SCSI 4.5 GB Hard Disk id=6 (slot=1) 5.
Page 114: Utilities
Configure Nth Boot Device Device Current Device Number Position Name Diskette Ethernet SCSI CD-ROM SCSI 4.5GB Hard Disk .------. |X=Exit| ′------' ===> Type the device number of the device name that you want to select as the Nth boot device. For example, if you entered this menu by selecting 4 on the previous menu (configure 2nd Boot Device), then enter the number 3 based on the list shown above.
Page 115: Set Password And Unattended Start Mode
Set Password and Unattended Start Mode Entering this selection permits access to the following options: Password Utilities 1 Set Power-On Access Password 2 Remove Power-On Access Password 3 Unattended Start Mode <OFF> 4 Set Privileged-Access Password 5 Remove Privileged-Access Password .------.
Page 116: Scsi Spin Up
SCSI Spin Up Selecting this utility allows you to adjust the hard disk spin-up delay in your system unit. Display Error Log Use this option to view or clear your system unit’s error log. A screen similar to the following displays when you select this option. .----------------------------------------------------------.
Page 117 IP Parameters 1. Client IP Address [000.000.000.000] 2. Server IP Address [000.000.000.000] 3. Gateway IP Address [000.000.000.000] 4. Subnet Mask [255.255.255.000] .------. |X=Exit| ′------' ===> To change IP Parameters, type the number of the parameters for which you want to change the value.
Page 118 10/10c ethernet TP PCI Adapter 1. Data Rate [Auto] 2. Full Duplex [Auto] .------. |X=Exit| ′------' Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: .----------------. | DATA RATE | 1. 10 Mbps | 2.
Page 119: Change Scsi Id
To update system and service processor firmware, use the Diagnostic Service Aid under AIX. To obtain firmware updates, as well as update instructions, see the following Web address: http://www.rs6000.ibm.com/support/micro. Chapter 4. System Management Services...
Page 120: Firmware Recovery
If you are not able to obtain firmware updates or instructions from this Web address, contact your Service representative for assistance. Only use the Firmware Update utility described here if instructed by an authorized representative or by instructions from the Web address posted above, or during the recovery of damaged firmware.
Page 121: Open Firmware
SELECT LANGUAGE 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 6. Svenska ====> .------. |x=Exit| ′------' Open Firmware To enter the Open Firmware command line, press the number 8 key after the keyboard text symbol displays during startup. If you have pressed the number 8 key, the Open Firmware command line (an OK prompt) displays after the initialization and power-on self tests (POST) are complete.
Page 122 User’s Guide...
Page 123: Chapter 5. Using The Standalone And Online Diagnostics
Chapter 5. Using the Standalone and Online Diagnostics The diagnostics consist of Standalone Diagnostics and Online Diagnostics. Standalone Diagnostics are packaged on removable media and must be booted before they can be run. If booted, they have no access to the AIX error log or the AIX configuration data. Online Diagnostics, when installed, reside with AIX on the disk or server.
Page 124: Undefined Terminal Types
Undefined Terminal Types If you specify an undefined terminal type from the DEFINE TERMINAL option menu, the menu prompts you to enter a valid terminal type. The menu redisplays until either a valid type is entered or the user exits the DEFINE TERMINAL option. Resetting the Terminal If you enter a terminal type that is valid (according to the DEFINE TERMINAL option menu) but is not the correct type for the ASCII terminal being used, you may be unable...
Page 125: Running Diagnostics From A Tty Terminal
v Under some conditions the system may stop, with instructions displayed on attached displays and terminals. Follow the instructions to select a console display. Running Diagnostics from a TTY Terminal Consider the following when you run diagnostics using a TTY-type terminal as the console display: v See the operator manual for your type of TTY terminal to find the key sequences you need to respond to the diagnostics.
Page 126: Concurrent Mode
Note: The term POST indicator refers to the Icons (graphic display) or device mnemonics (ASCII terminal) that are displayed while the POST is executing. 6. Enter any requested password. 7. Follow any instructions to select a console. 8. After the diagnostic controller loads, DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display.
Page 127: Running The Online Diagnostics In Concurrent Mode
Error-log analysis is done in concurrent mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu. To run the Online diagnostics in concurrent mode, you must be logged in to the AIX operating system and have the appropriate proper authority to issue the commands. The diag command loads the diagnostic controller and displays the Online diagnostic menus.
Page 128: Standalone Diagnostic Operation
5. When DIAGNOSTIC OPERATING INSTRUCTIONS is displayed, follow the displayed instructions to check out the desired resources. 6. When testing is complete, use the F3 key to return to DIAGNOSTIC OPERATING INSTRUCTIONS. Then press the F3 key again to return to the AIX operating system prompt.
Page 129: Chapter 6. Introducing Tasks And Service Aids
CHRP (Common Hardware Reference Platform), or RSPC (PowerPC Reference Platform). The RS/6000 44P Series Model 270 is a CHRP architecture system. Use the FUNCTION SELECTION menu to perform tasks.
Page 130: Add Resource To Resource List
v Configure Service Processor v Configure Surveillance Policy v Create Customized Configuration Diskette v Delete Resource from Resource List v Disk Maintenance v Display Configuration and Resource List v Display Firmware Device Node Information v Display Hardware Error Report v Display Hardware Vital Product Data v Display Machine Check Error Log v Display Microcode Level v Display or Change Bootlist...
Page 131: Aix Shell Prompt
Note: Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed. If no resources are available to be added, then none are listed. AIX Shell Prompt Note: Use this Service Aid in Online Service Mode only. This service aid allows access to the AIX command line.
Page 132: Change Hardware Vital Product Data
v Certify Hardfile Attached to a Non-RAID SCSI Adapter This selection reads all of the ID and data fields. It checks for bad data and counts all errors encountered. If the unrecovered data errors exceed the threshold value, the hardfile needs to be formatted and certified. If the recovered data errors, recovered (and unrecovered) equipment errors exceed the threshold values, the disk needs to be replaced.
Page 133: Configure Isa Adapter
Configure ISA Adapter This task uses SMIT to allow the identification and configuration of ISA adapters on systems that have an ISA bus and adapters. Diagnostic support for ISA adapters not shown in the list may be supported from a supplemental diskette.
Page 134: Configure Remote Maintenance Policy
The ’Supplemental Restart Policy’, if enabled, is used when the O/S Defined Restart Policy is undefined, or is set to False. When surveillance detects operating system inactivity during restart, an enabled ’Supplemental Restart Policy’ causes a system reset and the reboot process begins. v Call-Out Before Restart(on/off) When enabled, Call-Out Before Restart allows the system to call out (on a serial port that is enabled for call out) when an operating system restart is initiated.
Page 135 computer is referred to as the catcher . The catcher expects messages in a specific format to which the Service Processor conforms. For more information about the format and catcher computers, refer to the README file in the AIX /usr/samples/syscatch directory. Contact the service provider for the correct telephone number to enter here.
Page 136: Configure Ring Indicate Power On Policy
Note: If you provide the system name, your support team can quickly identify the location, configuration, and history of your system. You can access this service aid directly from the AIX command line by typing: /usr/lpp/diagnostics/bin/uspchrp -m Configure Ring Indicate Power On Policy Note: This service aid runs on CHRP system units only.
Page 137: Surveillance Setup
v Surveillance Setup v Modem Configuration v Call In/Call Out Setup v Site-Specific Call In/Call Out Setup v Reboot/Restart Policy Setup Surveillance Setup This selection allows you to display and change the NVRAM settings for the surveillance capability of the service processor. The settings allow you to: v Enable or disable surveillance v Set the surveillance time interval, in minutes...
Page 138: Reboot/Restart Policy Setup
v Remote timeout value v Remote latency value v Number of retries while busy v System name The current settings are read from VRAM (Video Random Access Memory) and displayed on the screen. Any changes made to the data shown are written to NVRAM. Reboot/Restart Policy Setup This selection controls how the system tries to recover from a system crash.
Page 139: Configure Surveillance Policy
If the system was powered on when the ac loss occurred, the system reboots when power is restored. If the system was powered off when the ac loss occurred, the system remains off when power is restored. Configure Surveillance Policy This service aid monitors the system for hang conditions;...
Page 140: Disk Maintenance
Note: Only resources that were previously detected by the diagnostics and have not been deleted from the Diagnostic Test List are listed. If no resources are available to be deleted, then none are listed. Disk Maintenance v Disk to Disk Copy v Display/Alter Sector Disk to Disk Copy Notes:...
Page 141: Display/Alter Sector
Display/Alter Sector This selection allows the user to display and alter information on a disk sector. Use this service aid carefully, because inappropriate modification to some disk sectors may result in total loss of all data on the disk. Sectors are addressed by their decimal sector number.
Page 142: Display Microcode Level
the AIX error log, using the Hardware Error Report Service Aid. In either case, the information is analyzed when running the sysplanar0 diagnostics in Problem Determination Mode. Display Microcode Level Use this task to display the current level of microcode on an adapter or device. The syntax of the command is as follows: diag -c -d device_name -T "disp_mcode"...
Page 143: Display Previous Diagnostic Results
This option allows the user to enable the progress indicators when running the Diagnostic Applications. The progress indicators display at the bottom of the screen, which indicate that the test being run (the default is on). v Diagnostic Event Logging This option allows the user to enable logging information to the Diagnostic Event Log (the default is on).
Page 144: Display Service Hints
Display Service Hints This service aid reads and displays the information in the CEREADME file from the diagnostics media. This file contains information that is not in the publications for this version of the diagnostics. The file also contains information about using this particular version of diagnostics.
Page 145: Examples
This service aid can also be run as a command. Use the command to list the sensors and their values in a text format, list the sensors and their values in numerical format, or a specific sensor can be queried to return either the sensor status or sensor value. Run the command by entering one of the following: Note: These commands work only when the flags are entered one at a time (such as those shown in Examples 1 and 2)
Page 146: Display Test Patterns
/usr/lpp/diagnostics/bin/uesensor -t 9004 -i 1 -v This is the result of running the example command only. Display Test Patterns This service aid provides a means of adjusting system display units by providing displayable test patterns. You can select the display type and test pattern. After you make the selections, the test pattern displays.
Page 147: Download Microcode To Other Devices
Download Microcode to Other Devices The syntax of the command is as follows: diag -c -d device_name -T "download [-s diskette ] [-l previous] [-F]" Flag Description Force flag. Required to download microcode if the current level is unavailable on the source. Microcode level.
Page 148: Flash Sk-Net Fddi Firmware
Flash SK-NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK-NET FDDI adapter to be updated. Format Media This task allows the selection of diskettes, hardfiles, or optical media to be formatted. Each selection is described below. Hardfile Attached to SCSI Adapter (non-RAID) v Hardfile Format Writes all of the disk.
Page 149: Hardfile Attached To Pci Scsi Raid Adapter
For a newly installed drive, you can ensure that all blocks on the drive are overwritten with your pattern when you use the following procedure: 1. Format the drive. 2. Check the defect MAP (Maintenance Analysis Procedure) by running the Erase Disk selection.
Page 150: Optical Media
Optical Media This function formats the media without certifying. v Optical Media Initialize Formats the media without certifying. This function does not reassign the defective blocks or erase the data on the media. It provides a quick way of formatting the media and cleaning the disk.
Page 151: Local Area Network Analyzer
Local Area Network Analyzer This selection is used to exercise the LAN communications adapters (Token-Ring, Ethernet, and (FDDI) Fiber Distributed Data Interface). The following services are available: v Connectivity testing between these two network stations. Data is transferred between the two stations, requiring the user to input the Web addresses of both stations. v Monitoring ring (Token-Ring only).
Page 152: Pci Raid Physical Disk Identify
PCI RAID Physical Disk Identify This selection identifies physical disks connected to a PCI SCSI-2 F/W RAID adapter. This task can be run directly from the AIX command line. The syntax of the command is as follows: diag -c -d pci RAID adapter -T identify Process Supplemental Media Diagnostic Supplemental Media contains all the necessary diagnostic programs and files required to test a particular resource.
Page 153: Acronyms
Acknowledge an error Back one page Toggle between cycle count and last error View the AIX error log Page forward one page Return to Main Menu Refresh screen Enable or disable beep on error Exit system exerciser Acronyms The following list describes abbreviations used in the exerciser reports. To toggle between two states for (example, Activate/Halt Devices), use the number of the device.
Page 154: Save Or Restore Hardware Management Policies
Save or Restore Hardware Management Policies Use this service aid to save or restore the settings from Ring Indicate Power On Policy, Surveillance Policy, Remote Maintenance Policy and Reboot Policy. v Save Hardware Management Policies This selection writes all of the settings for the hardware management policies to the /etc/lpp/diagnostics/data/hmpolicies file: v Restore Hardware Management Policies This selection restores all of the settings for the hardware management policies from...
Page 155: Scsi Device Identification And Removal
v The exerciser transmitted a SCSI Inquiry command and did not receive any response or error status back. Check that the address is valid, then retry. v The exerciser transmitted a SCSI Inquiry command and the adapter indicated a SCSI bus error. v The exerciser transmitted a SCSI Inquiry command and an adapter error occurred.
Page 156 The time since the drive was last cleaned displays on the screen. In addition, a message indicating whether the drive is recommended to be cleaned is also displayed. v Copy a tape drive’s trace table. The trace table of the tape drive is written to diskettes or a file. The diskettes must be formatted for DOS.
Page 157: Spare Sector Availability
Spare Sector Availability This selection checks the number of spare sectors available on the optical disk. The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation. Low availability of spare sectors indicates that the disk needs to be backed up and replaced.
Page 158: Update System Flash
When the service aid is running from stand alone diagnostics, the flash-update image file is copied to the file system from diskette. The user needs to provide the image on a diskette since the user does not have access to remote file systems or any other files that are on the system.
Page 159: 7135 Raidiant Array Service Aid
Used to update the microcode on any of the disk drives in the array. v Update EEPROM Used to update the contents of the EEPROM on a selected controller. v Replace Controller Used when it is necessary to replace a controller in the array. Adapter Microcode Download: Usage: diag -c -d deviceName -T "download [-B][-D][-P]"...
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Page 161: Chapter 7. Using The System Verification Procedure
Chapter 7. Using the System Verification Procedure Use the system verification procedure to check the system for correct operation. If you are analyzing a hardware problem, see “Chapter 8. Hardware Problem Determination” on page 149. Step 1. Considerations before Running This Procedure 1.
Page 162: Step 3. Running System Verification
v When the keyboard indicator appears, press F5 on the directly attached keyboard (F5 on the ASCII keyboard) (if you are loading the Stand-Alone Diagnostics) or F6 on the directly attached keyboard (F6 on the ASCII terminal keyboard) to load the Online Diagnostics.
Page 163: Step 5. Stopping The Diagnostics
Step 5. Stopping the Diagnostics 1. If you are running Online diagnostics, shut down the system first using the following procedure: a. Press F3 repeatedly until you get to the Diagnostic Operating Instructions, then follow the displayed instructions. b. Press F3 once, and then follow the displayed instructions to shut down the system.
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Page 165: Chapter 8. Hardware Problem Determination
Chapter 8. Hardware Problem Determination This chapter provides information on using Stand-alone or online diagnostics to help you solve hardware problems. In addition, it provides a list of error codes and recommended actions that you can take to resolve the problem before contacting a service representative.
Page 166: Step 4
Step 4 Diagnostic tests can be run on many resources while the operating system is running. However, you can obtain more extensive problem isolation by running Online Diagnostics in Service mode. Do you want to run the Online Diagnostics in Service mode? Go to “Step 5”.
Page 167: Step 7
Go to “Step 7”. Go to “Step 9”. Step 7 Starting at the top of the following table, find your symptom and follow the instructions given in the Action column. Symptom Action Display problem Go to “Step 8”. All other symptoms Go to “Problem Determination When Unable to Load Diagnostics”...
Page 168 Keyboard Type Action Kanji keyboard. Identify by the Japanese Record error code M0KBD003 and report the characters. problem to the service organization. ASCII–terminal keyboard. This applies to all Go to the problem-determination documentation attached terminals. for this type of terminal. Step 11 1.
Page 169 Step 12 Did the Diagnostic Selection Menu display? If Problem Determination was selected from the Diagnostic Mode Selection menu, and if a recent error has been logged in the error log, the diagnostics automatically begin testing the resource. Follow the displayed instructions.
Page 170: Problem Determination When Unable To Load Diagnostics
Go to “Running Diagnostics from a TTY Terminal” on page 109 and be sure your terminal attributes are set to work with the diagnostic programs. Return to “Step 16” when you finish checking the attributes. Record any settings that are changed. Step 16 This step loads the Stand-alone Diagnostics.
Page 171: Step 5
Step 3 This step attempts to load Online Diagnostics in service mode. 1. Turn off the power. 2. Turn on the power. 3. If the keyboard indicator displays, press F6 on the directly attached keyboard, or 6 on the ASCII keyboard, to indicate that diagnostics are to be loaded. 4.
Page 172 Symptom Action The system appears to be stopped and NO Processor POST failure. Report error code beep was heard from the system unit. M0CPU000. The system appears to be stopped and NO No good memory could be found. Report error beep was heard from the system unit.
Page 173 Symptom Action The system stopped and an indicator is If the indicator (text or icon) represents: displayed on the system console and an v A keyboard, record error code M0KBD000 eight-digit error code is not displayed. and report the problem to the service organization.
Page 174: Step 6
Step 6 The diagnostics loaded correctly. Go to “Problem Determination Using the Standalone or Online Diagnostics” on page 149. Step 7 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column.
Page 175: Appendix A. Environmental Notices
IBM at 1-800-426-4333. Please have the IBM part number that is listed on the battery available when you make your call. For information on battery disposal outside the United States, contact your local waste disposal facility.
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Page 177: Appendix B. Notices
Appendix B. Notices This information was developed for porducts and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used, Any functionally equivalent product, program or service that does not infringe any intellectual property right of the...
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Page 179: Appendix C. Checking The Current Firmware Levels
Gregorian date of the firmware. Check the RS/6000 support web site at http://www.rs6000.ibm.com/support/micro for the latest level of downloadable firmware and update instructions. If the version of system firmware installed on your system is newer than (has a later date) or the same date as the system firmware shown on the Web site, do not download and apply the update.
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Page 181: Appendix D. General Attributes Required When Using A Tty Terminal
Appendix D. General Attributes Required When Using a TTY Terminal The following general attributes are the default settings for the diagnostic programs. Be sure your terminal is set to these attributes. Note: Set these attributes before the diagnostic programs are loaded. General Setup 3151 3151...
Page 182: Additional Communication Attributes
General Setup 3151 3151 3161 /3164 Description Attributes /11/31/41 /51/61 Settings Settings Settings Line wrap The cursor moves to the first character position of the next line in the page after it reaches the last character position of the current line in the page. Forcing insert Field Field...
Page 183: Additional Keyboard Attributes
Communication 3151/11 3151 3161 /3164 Description Setup Attributes /31/41) /51/61, Settings Settings Settings Turnaround character Selects the carriage return (CR) character as the line turnaround character. Interface EIA-232 EIA-232 EIA-232 Uses the EIA-232 interface protocol. Line control IPRTS IPRTS IPRTS Uses the ’permanent request to send’...
Page 184: Additional Printer Attributes
Additional Printer Attributes The following printer attributes are for a printer attached to the 3151, 3161, and 3164 terminals. Printer Setup 3151/11 3151 3161 /3164 Description Attributes /31/41 /51/61 Settings Settings Settings Line speed 9600 9600 9600 Uses 19200 or 9600 bps (bits per second) line speed to communicate with the system unit.
Page 185: Appendix E. Modem Configurations
If Yes, use modem configuration file modem_m0.cfg and then go to step 7. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 172 for the correct switch settings.
Page 186 PTSN (for Public Telephone Switched Network). The service processor expects to use the modem on the public network, so the telephone line should attach to the PTSN connector. If No, continue with step 3. 3. Does your modem respond to the extended command set (prefixed with &)? If Yes, go to step 5.
Page 187: Examples For Using The Generic Sample Modem Configuration Files
Note: Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message causes the Service Processor to retry, continuing to place pager calls for the number of retries specified in the Call-Out Policy Setup Menu.
Page 188: Ibm 7852-400 Dip Switch Settings
4. Save the changes. IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, the DIP (dual inline package) switches must be set according to the following table. Switch...
Page 189: Ring Detection
Ring Detection Most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. AT&T Data Port 2001 is an example of such a modem. The Service Processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled.
Page 190: Recovery Strategy
The modem command &Dn (where ’n’ is a number) generally sets the modem response to the Data Terminal Ready (DTR) signal from the server’s serial port. The desired response is that the modem will hold a connection while DTR is enabled, and drop the connection when DTR is released.
Page 191: Prevention Strategy
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 192 # V0 Use numeric responses S0=0 Automatic answer inhibit # +++ Escape to command mode S0=2 Answer on second ring # H0 Hang-up T = Tone mode. When used as T\r, it is a no op to maintain program synchronization when modem may/will echo the commands.
Page 193 expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0T\r" # Limit response codes. expect "0\r" timeout 2 # Confirm commands successful. send "ATS0=2\r" # Set AutoAnswer ON expect "0\r" timeout 2 # Confirm command successful. done waitcall: ignore "2\r" timeout 1 # Ignore first ring.
Page 194 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 195 timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response.
Page 196 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 197 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r" # Limit response codes. expect "0\r" timeout 2 # Confirm commands successful. send "ATS0=0\r"...
Page 198 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the...
Page 199 # factory default settings. ICDelay 1 DefaultTO 10 CallDelay 120 # AT Attention Code Inserts delay in dialing commands # &F0 Reset. Restore profile 0 Q0 Turn on responses # E0 Turn echo off Turn off responses # V0 Use numeric responses S0=0 Automatic answer inhibit # +++ Escape to command mode S0=2 Answer on second ring...
Page 200 disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r"...
Page 201 # Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 202 # PROGRAMMING NOTE: No blanks between double quote marks ("). condout: send "AT&F1Q0T\r" # Reset modem. Select profile 1 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r"...
Page 203 waitcall: ignore "2\r" timeout 1 # Ignore first ring. expect "2\r" timeout 10 # Pick up second ring # or timeout. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" timeout 60 done page:...
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Page 205: Index
Index Numerics 12/24GB 4mm Tape Drive fibre channel RAID service aids 131 using 30 flash SK-NET FDDI firmware 132 3.5–inch diskette drive using 12 general access password, changing 46 7135 RAIDiant array 142 general user menus 43 7318 server service aid 143 graphical system management services 73 8mm Tape Drive using 23...
Page 206 modem configuration file selection 169 read system, POST errors 43, 51 configurations 169 reading the operator panel display 8 transfer 173 rear connector locations 5 modem_f.cfg, sample file 180 reboot recovery 58, 63 modem_f0.cfg, sample file 182 recycling 159 modem_f1.cfg, sample file 185 related publications xv modem_z.cfg, sample file 175 remote latency 58...
Page 207 service aids (continued) service processor menus (continued) display resource attributes 127 serial port speed setup 55 display service hints 128 setup menu 45 display software product data 128 supported menu options 42 display system environmental sensors 128 system information 50 display test patterns 130 system power control 48 download microcode 130...
Page 208 using service director feature 38 using service processor feature 38 using the 12/24GB 4mm Tape Drive 30 using the 3.5-inch diskette drive 12 using the 8mm Tape Drive 23 using the CD-ROM drive 14 using the keyboards 9 using the mouse 10 using the service processor service processor menus SMS 41...
Page 209 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 210 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0573-02 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 212 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. September 2001 SA38-0573-02...

This manual is also suitable for:

270 Rs/6000 44p series 270

IBM RS/6000 User Manual

Safety Notices

Data Integrity and Verification

About this Book

Chapter 1. Introducing the 44P Series Model 270

Chapter 2. Using the 44P Series Model 270

Chapter 3. Using the Service Processor

Chapter 4. System Management Services

Chapter 5. Using the Standalone and Online Diagnostics

Chapter 6. Introducing Tasks and Service Aids

Chapter 7. Using the System Verification Procedure

Chapter 8. Hardware Problem Determination

Appendix A. Environmental Notices

Appendix B. Notices

Quick Links

Related Manuals for IBM RS/6000

Summary of Contents for IBM RS/6000