Obam Troubleshooting - Polycom SoundStructure C16 Design Manual

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OBAM Troubleshooting

If the front-panel LED is green, then the hardware is operating correctly.

If there is a yellow LED on the front-panel, there is information in a Sound-

Structure system log that should be reviewed. The LED could be yellow for a

variety of reasons including the design file expects a specific device configura-

tion which is not found. An example would be a telephony plug-in card is

expected but there isn't one installed in the device.

If there is a red LED on the front-panel, it is possible there is a software or hard-

ware issue with the device that may require a firmware update. Check the logs

and then contact tech support.

There are status LEDs associated with both the OBAM input and output con-

nections. These LEDs are positioned on either side of the OBAM link

connections as shown in the following figure. The OBAM Input LED will illu-

minate when there is a valid OBAM out connection plugged into the OBAM in

connection on this device. The OBAM Output LED will illuminate when the

OBAM out connection is plugged into a valid OBAM input port on a different

In a multi-SoundStructure device system, if the OBAM LEDs are not illumi-

nated, check that the cables are properly seated into the OBAM in and out

connectors. If the cables are properly seated, try looping a known good cable

PIN 5: GROUND

TroubleShooting

REMOTE CONTROL 1

REMOTE CONTROL 2

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