Polycom SoundStructure C16 Design Manual page 359

Older versions of SoundStructure Studio are not aware of the latest
parameters definitions required by the SoundStructure VoIP Interface and
will not connect properly to a SoundStructure System that has a
SoundStructure VoIP Interface installed. Older versions of SoundStructure
Studio may exit prematurely with an error message about undefined
parameters when trying to access online systems that use the
SoundStructure VoIP Interface.
Use SoundStructure Studio version 1.7.0 or later to resolve this issue.
SoundStructure Device Firmware 1.5.0 or newer
SoundStructure device firmware older than 1.5.0 (e.g., version 1.3.3 and ear-
lier) do not support the SoundStructure VoIP Interface. If a SoundStructure
VoIP Interface is installed in a SoundStructure device with device firmware
earlier than 1.5.0, the status LED on the SoundStructure VoIP Interface will not
light up. To fix this problem, the firmware to version 1.5.0 or newer as
described in Upgrading the Firmware in the SoundStructure
SoundStructure VoIP Interface Channel Defined in the Project
If the SoundStructure VoIP Interface is plugged into the SoundStructure
device but no VoIP interface virtual channels are defined in the project, then
you will see that VoIP settings are not present in the Wiring page in Sound-
Structure Studio. To fix this, click Edit Channels option and add a VoIP
interface to the project.
VoIP Status is OK
Check that the VoIP status is set to ok on the wiring page with an online proj-
ect. "Ok" means the SoundStructure VoIP Interface has finished booting, is
communicating with the SoundStructure system, and is ready to be config-
ured.
If the SoundStructure VoIP Interface is booting, the VoIP status will indicate
the device is booting and this section of the wiring page will appear as shown
The SoundStructure VoIP Interface
System.
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