Table 15-3:
Status alerts, causes, and recommendations
Alert
Function Check Failed
or Smart Meter Verifica-
tion Aborted
Data Loss Possible
Configuration and Use Manual
Name
Cause
[010] Calibration
The calibration failed.
Failed
[034] Smart Meter
The current SMV value is
Verification Failed
statistically different than
the factory baseline value.
[035] Smart Meter
The Smart Meter Verifica-
Verification Aborted
tion test did not com-
plete, possibly because it
was manually aborted or
because process condi-
tions were too unstable.
[103] Data Loss Pos-
The core processor was
sible
unable to store the total-
izer and inventory values
on the last power-down,
and must rely on the
saved totals. (Standard
core processor only)
SD Card Failure
The transmitter's SD card
has failed.
No Permanent Li-
A permanent license has
cense
not been installed in the
transmitter firmware.
Clock Failure
The transmitter's real-
time clock is not incre-
menting.
SD Card Full
The transmitter's SD card
is 90% full.
Transmitter Software
The transmitter software
Update Failed
update failed.
(continued)
Conditions
Recommended actions
•
Ensure that your calibration procedure
meets the documented requirements,
reboot or power-cycle the transmit-
ter, then retry the procedure.
•
Minimize process instability and re-
peat the test.
•
Minimize process instability and re-
peat the test.
•
Check the SMV abort code and take
appropriate steps.
•
Contact customer service.
•
Verify that the transmitter is receiving
sufficient power.
-
If it is not, correct the problem and
reboot or power-cycle the trans-
mitter.
-
If it is, this suggests that the trans-
mitter has an internal power issue.
Replace the transmitter.
•
Ensure that the SD card is firmly seat-
ed in the socket.
•
Contact customer service.
•
Install a permanent license.
•
Contact customer service.
•
Contact customer service.
•
Reboot or power-cycle the transmit-
ter, then retry the procedure.
•
Contact customer service.
Troubleshooting
217