Calling Hitachi Data Systems Customer Support - Hitachi VSP F1500 User And Reference Manual

Calling Hitachi Data Systems customer support

If you need to contact Hitachi Data Systems customer support, please
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The exact content of any error messages displayed on the host systems.
• The exact content of any error messages displayed by Storage Navigator.
• The Storage Navigator configuration information (use the Dump Tool).
• The data in the CCI error log file and trace data (all files in the
HORCM_LOG directory).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Storage Navigator.
The Hitachi Data Systems customer support staff is available 24 hours a day,
seven days a week. To contact technical support, log on to Hitachi Data
Systems Support Connect for contact information:
support.hds.com/en_us/contact-us.html
Troubleshooting
Command Control Interface User and Reference Guide
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