Mitel 6800 Series Administrator's Manual page 456

Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide
When the IP phone user is ready to receive calls from the server, the user logs into a queue.
Depending on the server configuration, the IP phone is either in an "unavailable" or "available"
state. If the phone is set to "available" then the server begins to distribute calls to this phone
immediately. If the phone is set to unavailable, then server waits until the IP phone user manually
changes the phone status to "available" (using the IP phone UI) before distributing calls.
Whenever the IP phone user answers a call, or misses a call, the server automatically changes
the phone's status to unavailable. The server updates it database with this new information and
no longer distributes calls to this phone. The IP phone will remain in this state until:
• the IP phone user makes himself "available" again.
• the ACD auto-availability timer expires. This occurs only if the administrator has configured
an ACD auto-availability timer as described in
The IP phone user can also choose to manually change the phone status to unavailable, using
the IP Phone UI.
Note: It is recommended you configure no more than a single ACD softkey or
programmable key per IP phone.
ACD AUTO-AVAILABLE TIMER
Whenever the IP phone user answers a call, or misses a call, the server automatically changes
the phone's status to unavailable. The administrator can control how long the IP phone remains
in the unavailable state by configuring an auto-available timer. When the timer expires, the IP
phone status is automatically changed to available. The default setting for the timer is 60
seconds.
You use the following parameters to configure an ACD Auto-Available Timer in the configuration
files:
• acd auto available
• acd auto available timer
CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY
You can configure an ACD key on softkeys, programmable keys, and extension module keys.
The following table illustrates examples of configuring an ACD key on the phone.
TOP SOFTKEY EXAMPLES
topsoftkey1 type: acd
topsoftkey1 label: sales
topsoftkey1 line: 1
topsoftkey1 states: idle
Use the following procedures to configure an ACD key on the IP phone.
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"ACD Auto-Available Timer"
PROGRAMMABLE KEY
EXAMPLES
prgkey1 type: acd
prgkey1 line: 1
on page
EXTENSION MODULE EXAMPLES
expmod1 key1 type: acd
expmod1 key1 label: sales
expmod1 key 1 line: 1
5-193.