Mitel 6863i User Manual
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Also See for 6863i:
- Administrator's manual (988 pages) ,
- User manual (162 pages) ,
- Release notes (79 pages)
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Summary of Contents for Mitel 6863i
- Page 1 Mitel 6863i SIP Phone Phone + Voicemail USER MANUAL JANUARY 2023...
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Page 2: Table Of Contents
TABLE OF CONTENTS CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS INSTALLING YOUR PHONE ..................... KEYS + FEATURES ........................A QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES. CALL PROCESSING ......................... HOW TO ANSWER + PLACE CALLS. NAVIGATING A CONNECTED CALL .................. -
Page 3: Installing Your Phone
INSTALLING YOUR MITEL 6863 SIP PHONE KEY: KEY: HANDSET: Plug your handset into this port. COMPUTER: Plug your computer into this port if your computer is connecting through your phone. Handset Handset Computer Computer Ether net Ethernet ETHERNET: Plug into this port to connect to your network. -
Page 4: Keys + Features
MITEL 6863 SIP PHONE KEYS + FEATURES 1. HANDSET: Lift to answer or make calls 2. LABELS: Labels for P1 – P3 configurable keys 3. MESSAGE LAMP /RINGING INDICATOR: Slow flash: new voicemail messages. Fast flash: Indicates ringing call 4. P1 – P3 FUNCTION KEYS: Configurable keys that are preconfigured by a System Administrator. -
Page 5: Call Processing
CALL PROCESSING ANSWERING CALLS TO ANSWER INCOMING CALL: TO ANSWER SECOND CALL: Phone rings, indicator flashes slow Hear Call Waiting tone Lift handset or Press SPEAKER Key Line Key flashes Press Line Key of new call, first call holds PLACING CALLS TO PLACE A CALL: Lift handset or press SPEAKER Key TO PLACE A SECOND CALL: Internal: Enter extension number and select DIAL (>) - Page 6 NAVIGATING CONNECTED CALLS TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone Press TRANSFER Key, call automatically held Press *99 and EXTENSION Number and Select DIAL (>) Press TRANSFER (P3) Key immediately CALL PARK TO PARK A CALL: Places an active call on a system hold to be retrieved from another telephone Press TRANSFER (P3) Key, call automatically held Press *13 and Select DIAL (>), system audibly advises the Orbit Code call is parked on Press TRANSFER (P3) Key, call is parked, advise party of Orbit Code...
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Page 7: Your Phonebook Directory
PHONE BOOK There are two types of directories included in the PHONE BOOK (DIRECTORY) Key LOCAL: Numbers that you can program into your telephone ALL: Entries stored by the system administrator to be used by all users, this includes internal extensions TO SEARCH: Press SYSTEM MENU (P1) Key Scroll to DIRECTORY Select ALL... -
Page 8: Your Voicemail
YOUR VOICEMAIL VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands. FIRST TIME VOICEMAIL SET UP TO SETUP VOICEMAIL FOR THE FIRST TIME: Dial *99 and select DIAL Softkey. NOTE: Follow the audio instructions to create a password, record your name + record your personal greeting. There are multiple greeting types available for you to choose from: PERSONAL GREETING: Plays to everyone that calls you. - Page 9 YOUR VOICEMAIL COMMON VOICEMAIL COMMANDS Listening to Messages Main Menu Repeat Listen to messages Save Send a message to another user Erase Work with personal greetings Reply Mailbox settings Send a copy Work with Reminder Messages Increases the message volume Access deleted messages Slows the message playback down Switch Account (log into another account)
- Page 10 ADDITIONAL VOICEMAIL SETTINGS There are additional voicemail settings available in the main menu. Some settings are only available when you log in through a telephone. See page 7 for how to log in from any telephone. See the CommPortal User Guide for settings that are available through Commportal.