Why Does My Phone Display The "No Service" Message? - Mitel 6800 Series Administrator's Manual

Hide thumbs Also See for 6800 Series:

Table of Contents

Mitel 6800 Series SIP Phone Release 4.2.0 SP2 Administrator Guide

WHY DOES MY PHONE DISPLAY THE "NO SERVICE" MESSAGE?

The phone displays the "No Service" message if it is not able to successfully register with the

Registrar. If the Registrar is up and running the SIP settings may not have not been set up

The Registrar server could be set to 0.0.0.0. A global value of 0.0.0.0 disables registration.

However, the phone is still active and you can dial using username@ip address of the phone.

The phone displays "No Service".

If the Registrar IP address is set to 0.0.0.0 for a per-line basis (i.e. line 1, line 2, etc.), then the

waiting indicator (MWI) does not come on.

Check that the "Registrar Server" IP address in the Mitel Web UI at Advanced

Settings->Global SIP is correct. Check the "sip registrar ip" parameter in the configuration

files is correct.

WHY DOES MY PHONE DISPLAY "BAD ENCRYPTED CONFIG"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are

enabled but the decryption process has failed. Specific cases where decryption fails are:

The site-specific password in security.tuz does not match the password used to encrypt the

<mac>.tuz or startup.tuz files.

Encrypt the .cfg files to .tuz using the correct password, or replace the security.tuz with the

correct encrypted file.

Neither of the <mac>.tuz and startup.tuz files are present on the configuration server

(TFTP/FTP/HTTP).

Create the encrypted files using anacrypt.exe and copy them to the configuration server.

The encrypted <mac>.tuz or startup.tuz file is encrypted using a different version of

anacrypt.exe than the phone firmware.

Run "anacrypt.exe -v" and confirm that the correct version is reported, compared to the phone

firmware version.

Show Quick Links

Table of Contents