Mitel 6863 Quick Reference Manual
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Mitel 6863 Quick Reference Manual

Mitel 6863 Quick Reference Manual

Phone + voicemail
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MITEL 6863 SIP
PHONE + VOICEMAIL
Quick Reference Guide

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Summary of Contents for Mitel 6863

  • Page 1 MITEL 6863 SIP PHONE + VOICEMAIL Quick Reference Guide...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS INSTALLING YOUR PHONE .................. KEYS + FEATURES ....................A QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES. CALL PROCESSING ....................HOW TO ANSWER + PLACE CALLS. NAVIGATING A CONNECTED CALL ..............USE HOLD, SPEAKER, MUTE, + CALL PICKUP FUNCTIONS. TRANSFER,PARK, + REDIAL CALLS. RINGS + INDICATORS ..................

  • Page 3: Installing Your Phone

    INSTALLING YOUR MITEL 6863 SIP PHONE KEY: INSTRUCTIONS: HANDSET: Plug your handset into this port. COMPUTER: Plug your computer into this port if your computer is connecting to the Internet through your phone. Handset Computer Ethernet ETHERNET: Plug into this port from the wall to connect to your network.

  • Page 4: Keys + Features

    MITEL 6863 SIP PHONE KEYS + FEATURES 1. HANDSET: Lift to answer or make calls 2. LABELS: Labels for P1 – P3 configurable keys 3. MESSAGE LAMP /RINGING INDICATOR: Slow flash: new voicemail messages. Fast flash: Indicates ringing call 4. P1 – P3 FUNCTION KEYS: Configurable keys that are preconfigured by a System Administrator.

  • Page 5: Call Processing

    CALL PROCESSING ANSWERING CALLS TO ANSWER SECOND CALL: TO ANSWER INCOMING CALL: + Hear Call Waiting tone + Phone rings, indicator flashes slow + Line Key flashes + Lift handset or Press SPEAKER Key + Press Line Key of new call, first call holds PLACING CALLS TO PLACE A CALL: Lift handset or press SPEAKER Key Internal: Enter extension number and select DIAL Softkey...
  • Page 6 NOTE: If parked call is not retrieved within a predetermined number of seconds, call will “Callback” to the phone it was parked from. The 6863 Model phone cannot make pages. CALL PICK UP GROUP PICK UP: Pick up another phone ringing in your group (must be programmed by System Administrator)

  • Page 7: Rings + Indicators

    REDIAL REDIAL: Displays the last numbers dialed and dials selected numbers TO USE: Press REDIAL (P2) Key Displays shows recent dialed calls Press UP/DOWN Arrow keys to highlight number you wish to dial Lift Handset or Press Speaker key to dial selection NOTE: The screen will tell you the number of missed calls.

  • Page 8: Your Voicemail

    YOUR VOICEMAIL VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands FIRST TIME VOICEMAIL SET UP TO SETUP VOICEMAIL FOR THE FIRST TIME: Dial *99 and select DIAL Softkey. NOTE: Follow the audio instructions to create a password, record your name + record your personal greeting. There are multiple greeting types available for you to choose from: PERSONAL GREETING: Plays to everyone that calls you EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc...
  • Page 9 YOUR VOICEMAIL LOG IN TO VOICEMAIL From any internal extension: Dial *99 and select Dial Softkey Enter your 10-digit telephone number and press the # Key Enter your password and press the # Key NOTE: Through CommPortal, you can change your settings so pressing the VM Softkey automatically logs you in at your own extension.

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