Mitel 6865 SIP User Manual
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Mitel 6865 SIP User Manual

Mitel 6865 SIP User Manual

Mivoice office 400
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MIVOICE OFFICE 400
MITEL 6863 SIP / MITEL 6865 SIP
USER GUIDE
eud-1663_en / 2.0 – R6.0 – 06.2018

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  • Page 1 MIVOICE OFFICE 400 MITEL 6863 SIP / MITEL 6865 SIP USER GUIDE eud-1663_en / 2.0 – R6.0 – 06.2018...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome... Welcome to the user guide for the desk phones Mitel 6863 SIP and Mitel 6865 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further technical support or information on other products of Mitel, please visit our website www.mitel.com, use our...

  • Page 4: Safety Information

    Deposit it at a return center. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 5: Document Information

    • Document date: 06.2018 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1663_en.pdf?get&DNR=eud-1663 or find the document on: Mitel eDocs. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 6: Table Of Contents

    Line keys on the key telephone (Mitel 6865 SIP only) ..69 Using functions with Mitel OpenCount ....71 Setting functions by remote control.
  • Page 7 Index ........... 92 Mitel 6863 SIP / Mitel 6865 SIP...

  • Page 8: Information About The Mivoice Office 400 Communication System

    • An announcement is made on all phones that support announcements. • Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on a call on another phone. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 9 See the Self Service Portal online help for further information about specific topics. Contact your system administrator for the credentials for access to the Self Service Portal. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 10: Keys, Display, And Menu Guidance

    Using labels ..........24 Mitel 6863 SIP / Mitel 6865 SIP...

  • Page 11: Key Designations And Sockets

    Keys, display, and menu guidance Key designations and sockets The following figure shows the keys on the phone. Mitel 6863 SIP Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 12 Keys, display, and menu guidance Mitel 6865 SIP The following table describes the keys on the phone with regard to the fig- ure: Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 13 Using the phone number last dialed. (Mitel 6865 SIP only) Line keys L1 to L2 with Mitel 6863 SIP: 2 line keys. Mitel 6865 SIP: 2 line keys. A total of 9 lines are available. • Seizing a line. • Answering a call.
  • Page 14 • Combined four-pin module connection with DHSG headset connection • GigE dual connection for PC and LAN. • Connection for headset. • Connection for Power over Ethernet (PoE), class 2. • Connection for wall mounting. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 15: Display Symbols

    • Navigating to display in idle state Incoming call Connected New voice message F: Forwarded voice message G: Voice message to another voice mailbox Activated setting Mitel Hi-Q™ audio technology Data/voice encryption Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 16: Operating Your Phone

    Free configurable keys Mitel 6863 SIP: Your Mitel 6863 SIP has three freely configurable keys that are set to the following default functions by your system administrator: • System menu Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 –...
  • Page 17 You can configure these programmable keys with another function or call number. Mitel 6865 SIP: Your Mitel 6865 SIP has freely configurable keys. Popular functions are set for a specific configurable key by default by your system administrator (see "Function key configuration (default key setting) - Over- view", page 17).
  • Page 18 Keys, display, and menu guidance Function key Mitel 6865 SIP Mitel 6865 SIP if defined as free seating phone Key P1 System menu System menu Key P2 Voice mail menu Free seating: Log in/out Key P3 Request a callback Request a callback...
  • Page 19 LED overview The message LED and LED in the function / line key signal different events and operating states with different colors and light statuses. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 20 • Incoming call • Appointment call Flashes slowly Call party on hold. Call can be answered on any phone. Connected LED function key or busy lamp field key (Mitel 6865 SIP only): State Description Does not light up • Function is deactivated •...

  • Page 21: Accessory Support

    Expansion key module Mitel M680 You can connect up to three Mitel M680 expansion key modules next to each other on the right of the phone. The Mitel M680 expansion key mod- ules has the following properties: • 16 configurable keys. Three expansion key modules would then give you an additional 48 configurable keys.
  • Page 22 Expansion key module Mitel M685 You can connect up to three Mitel M685 expansion key modules next to each other on the right of the phone. The Mitel M685 expansion key mod- ules has the following properties: • Three display levels with 28 configurable keys each (84 configurable keys in total).
  • Page 23 Freely configurable keys. An LED is located next (3 key levels, 28 keys to each function key signaling the functional state. each) Function key for level 1, Call up the desired level. 2, 3 Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 24: Using Labels

    Labels can be created and printed using the Self Service Portal (see chap- ter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6863 SIP / Mitel 6865 SIP: 1. Create and print the label using Self Service Portal (Important printer settings: "Page scaling for printing: none").

  • Page 25: Phoning

    Line keys on the key telephone (Mitel 6865 SIP only) ... . . 69 Using functions with Mitel OpenCount ......71 Setting functions by remote control.

  • Page 26: Making Calls

    Press the End key during the ringing phase. ➔ The connection is rejected and, depending on the system configuration, the caller either hears the busy tone or is forwarded to a preconfigured destina- tion. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 27 Pick up the handset. ➔ The loudspeaker and hands-free microphone are now deactivated. Ending a call: Put the handset on-hook. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 28 Deactivate: Press the Microphone key once again. ➔ The microphone is activated/deactivated. The LED on the Microphone key flashes/does not flash (Mitel 6865 SIP only). Using a headset (Mitel 6865 SIP only) To make a phone call with the headset.

  • Page 29: Initiating Calls

    With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned sev- eral letters. An efficient algorithm provides quick search results. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 30 Scroll through the list and select the user you want. Pick up the handset. ➔ The phone number displayed is dialed. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 31 The call lists can be operated through the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 87). Call list for unanswered/answered calls: Mitel 6863 SIP: Press the function key for Menu. Scroll to Call list and press the navigation key to the right.
  • Page 32 Mitel 6863 SIP: Your phone is equipped with two dedicated line keys with LED (L1, L2). Mitel 6865 SIP: Your phone is equipped with two dedicated line keys with LED (L1, L2). Your system administrator can set up to seven additional line keys (making a total of nine).
  • Page 33 "Brokering between an enquiry call party and your call partner", page 40). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 34 • The internal user must not have blocked the function call waiting on their phone (see chapter "Activating protection against call types", page 82 for configuration). from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 35: Using Functions Before/While In A Call

    You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 36 CTI client, for example the Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 37 Hide number. ➔ The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6865 SIP only). You phone number is hidden in all out- going calls. Activating CLIR per call: 1. Press the function key for Hide number.
  • Page 38 Park and put down the handset. ➔ The call party is parked. The LED of the function key is red (Mitel 6865 SIP only). Notes: The display returns to idle. The person you talked to will remain parked until they put down the handset.
  • Page 39 Ending the enquiry call: Press the End key. Recommence conversation with the first call party: Press the flashing line key. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 40 Terminating a call: Press the End key. Recommence conversation with the first call party: Press the flashing line key. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 41 You can hold a conference call with internal and external users. Mitel 6863 SIP: You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assign- ment", page 88).
  • Page 42 Mitel 6863 SIP: You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assign- ment", page 88).
  • Page 43 If the internal user has secured their phone against announcements (con- figuration see chapter "Activating protection against call types", page 82), you cannot contact them using an announcement. You will get the engaged tone. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 44 2. Depending on the settings, enter the two digit group number. ➔ The user group is alerted to the announcement by two short tones on the loudspeaker. The one-sided connection is made, you can talk. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 45 You may record an active call as soon as your system administrator has configured at least one of your e-mail addresses in the MiVoice Office 400 communication system. Your call party can be an internal or an external Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 46 ➔ The call is recorded. The LED on the function key is switched on (Mitel 6865 SIP only). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 47 LED starts to flash before the recording reaches its maximum preset duration. Once the maximum duration is reached (or the memory is full), the recording is stopped and the LED goes off (Mitel 6865 SIP only). Activating discreet ring You do not want to be disturbed by the ring of the phone. You do not, how- ever, want to switch off the phone.
  • Page 48 ➔ The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6865 SIP only). Your callers hear the busy tone. Activate/reply to intrusion You want to implement intrusion in a current call. Intrusion allows you to access a current call between two call parties and listen to their conversation.
  • Page 49 If the user has blocked intrusion, connection set up will be cancelled. Answering silent intrusion: There are neither display nor sound signals on your phone to indicate silent intrusion. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 50: Using Further Functions

    A personal call routing can only be deleted by your sys- tem administrator or yourself in the Self Service Portal. Activating/deactivating personal call routing Press the function key for Menu. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 51 You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 88). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 52 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 53 Ask your system administrator which phones are proposed for free seating. Logging into a free seating phone: Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 54 ➔ You are now logged in and can use the free seating phone with your personal settings. The LED on the function key is switched on (Mitel 6865 SIP only). Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 80).
  • Page 55 Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.

  • Page 56: Overview Of Available Functions

    Incoming calls are automatically forwarded to a spe- message on/off cific destination. Call forw. (CFU) to user Incoming calls are automatically forwarded to a spe- on/off cific destination. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 57 Your phone does not ring and is set to busy for on/off incoming calls. Incoming calls are automatically for- warded to a destination that has been configured by your system administrator. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 58 You would like to keep the person you are talking to on hold without blocking a phone line. Personal call routing menuDirect access to the system menu Call routing (see chapter "Activating personal call routing", page 50). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 59 Request a callback Request a callback if the called party is busy or can- not be reached (see chapter "Request a callback", page 35). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 60 Voice mail greeting on/off Activates/deactivates a selected voice mail greeting. Voice mail greeting: Play Plays back a selected voice mail greeting. Voice mail greeting: Records a selected voice mail greeting. Record Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 61: Organizing Absences From The Desk

    You can call up the presence of the user you want in the following situa- tions. • in Directory Lookup • in a call list Notes: • Connected CTI applications can affect your presence status. Contact your system administrator for more information. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 62 "Configuring presence profile", page 85. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 63 • Only one call forwarding variant at a time is possible. Menu Description Call forwarding off No CFU is carried out. Always (CFU) Incoming calls are automatically forwarded to another destination (Call Forwarding Unconditional). Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 64 Select the call forwarding option you want and confirm with the Select softkey. ➔ The call forwarding is activated. Deactivate call forwarding: Press the function key for Menu. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 65: Operating Call Lists And Voice Messages

    (see "Configuring keys", page 87). More information on call lists can be found in chapter "Selecting from the call list", page 31. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 66 Phoning Options in the call list: Mitel 6863 SIP: Press the function key for Menu. Scroll to Call list and press the navigation key to the right. Mitel 6865 SIP: Press the call list key. 1. Scroll to the call list you want and press the Enter softkey.
  • Page 67 1. Select the entry you want and press the Enter softkey. 2. Call up detailed information using the softkey Detail > Enter. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 68: Organization Within The Team (Busy Lamp Field, Mitel 6865 Sip Only)

    • Presence state: It shows the presence state of the user such as avail- able, absent, in a meeting, busy, or not available. The presence state is set by the team partner manually. This is indicated by the small circle on Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 69: Line Keys On The Key Telephone (Mitel 6865 Sip Only)

    KT line of a phone while the phone is engaged in another call, an audio alert notifies you of the incoming call. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 70 Connection to the KT line with the highest priority. 1. Press KT line key. ➔ KT line is selected. 2. Pick up the handset. ➔ Connection to the selected KT line. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 71: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 72: Setting Functions By Remote Control

    You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 88). For further information, please see the product-specific user guides for Mitel OpenCount on our website (www.mitel.com) or contact your system administrator. Activating/deactivating PIN call:...

  • Page 73: Personalizing Your Phone

    Configuring keys ......... . 87 Mitel 6863 SIP / Mitel 6865 SIP...

  • Page 74: Configuring The Display

    You may find the display is too bright or too dark. Display Description Contrast level Setting the display contrast. Backlight Setting the backlight (Mitel 6865 SIP only): • The backlight is always deactivated. • Auto The backlight is switched on automatically when the phone is used and switched off automatically when the phone has been idle for 30 seconds.

  • Page 75: Configuring The Audio Properties

    If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Tone set Country-specific ring tone settings. This menu is set by your system administrator. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 76 > Test. • You can configure individual ring tones for each busy lamp field and line key using the Self Service Portal (only Mitel 6865 SIP). For more infor- mation about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9.
  • Page 77 DHSG headset. All setting possibilities for the headset only apply to the Mitel 6865 SIP. Notes: • To find out how to make phone calls with the headset, refer to "Using a headset (Mitel 6865 SIP only)", page 28.

  • Page 78: Configuring General Phone Settings

    2. Select the setting you want and confirm with the softkey. Setting the headset volume (Mitel 6865 SIP only): 1. Scroll to Headset Mic Vol and press the navigation key to the right.
  • Page 79 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 80 You can however call up the data. Calling up the phone status: Press the Option key. Scroll to Phone status and press the navigation key to the right. ➔ Settings are displayed. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 81: Protecting Yourself Against Calls

    The phone is restarted. Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using func- tion codes. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 82: Phone Book Management

    Aside from the system phone book, your phone also has a local phone book. This can be assigned to a function key. Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 83: Configuring Voice Mail

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialing by name) does not search in the local phone book.
  • Page 84 1. Select the greeting you want and press the Enter softkey. 2. Press the Play > Enter softkey. 3. You can monitor your personal greeting text and re-record it if necessary. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 85: Configuring Presence Profile

    Specify the phones on which a call is to be signaled (see "Call forwarding", page 63). • Keep settings as is Calls are routed according to your settings. • Forwarding off Any configured call forwarding operation is deleted. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 86 Press the function key for Menu. Scroll to Presence and press the Enter softkey. Select the presence profile you want and press the Enter softkey. Press the Modify > Enter softkey. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 87: Configuring Keys

    KT lines are only possible on function keys H1 to H2 (Mitel 6863 SIP) or H1 to H2/P1 to P8 (Mitel 6865 SIP). For more information on KT line keys, please refer to "Line keys on the key telephone (Mitel 6865 SIP only)", page 69.
  • Page 88 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 89: Product And Safety Information

    Data protection ......... . . 91 Mitel 6863 SIP / Mitel 6865 SIP...

  • Page 90: Safety Information

    Office 400 communication solution and to inform and instruct your custom- ers about all the user-related aspects of the installed system: • Make sure you have all the user documents required to operate your product efficiently and correctly. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 91: Data Protection

    Please note that these features can only be used in compliance with national data protection provisions. Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...

  • Page 92: Index

    – rejecting ......26 – take (pick up own call) ... . . 43 – with another Mitel phone ... 33 Call forwarding: –...
  • Page 93 – answering a call ....70 – Mitel M680 ..... . 21 –...
  • Page 94 Quickdial ......29 Mitel M680 ..... . . 21 Mitel M685 .
  • Page 95 – playing ......66 Volume, adjusting ....75 Mitel 6863 SIP / Mitel 6865 SIP eud-1663/2.0 – R6.0 – 06.2018...
  • Page 96 © Copyright 2018 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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