Mitel 6869 SIP User Manual
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Mitel 6869 SIP User Manual

Mitel 6869 SIP User Manual

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MIVOICE OFFICE 400
MITEL 6867 SIP / MITEL 6869 SIP
USER GUIDE
eud-1664_en / 2.0 – R6.0 – 06.2018

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Summary of Contents for Mitel 6869 SIP

  • Page 1 MIVOICE OFFICE 400 MITEL 6867 SIP / MITEL 6869 SIP USER GUIDE eud-1664_en / 2.0 – R6.0 – 06.2018...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome... Welcome to the user guide for the desk phones Mitel 6867 SIP and Mitel 6869 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further technical support or information on other products of Mitel, please visit our website www.mitel.com, use our...

  • Page 4: Safety Information

    Deposit it at a return center. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 5: Document Information

    • Document date: 06.2018 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1664_en.pdf?get&DNR=eud-1664 or find the document on: Mitel eDocs. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 6: Table Of Contents

    Line keys on a key telephone ......79 Using functions with Mitel OpenCount ....81 Setting functions by remote control.
  • Page 7 Index ..........124 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 8: Information About The Mivoice Office 400 Communication System

    • An announcement is made on all phones that support announcements. • Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on a call on another phone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 9 See the Self Service Portal online help for further information about specific topics. Contact your system administrator for the credentials for access to the Self Service Portal. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 10: Keys, Display, And Menu Guidance

    Using labels ..........31 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 11: Key Designations And Sockets

    Keys, display, and menu guidance Key designations and sockets The following figure shows the keys on the phone. Mitel 6867 SIP Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 12 Keys, display, and menu guidance Mitel 6869 SIP The following table describes the keys on the phone with regard to the fig- ure: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 13 (Mitel 6867 SIP only) Call lists key Calling up the call list menu: • unanswered • answered • redial list Redial key Using the phone number last dialed. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 14 Line keys L1 to L2 with Mitel 6867 SIP: 2 line keys. A total of 9 lines are available. Mitel 6869 SIP: 2 line keys. A total of 12 lines are available. • Seizing a line. • Answering a call.
  • Page 15 • Connection for USB 2.0. • GigE dual connection for PC and LAN; Connection for Power over Ethernet (PoE), class 2 (Mitel 6867 SIP only), class 3 (Mitel 6869 SIP only). • Connection for headset. • Combined four-pin module connection with DHSG/EHS headset connec- tion •...

  • Page 16: Display Symbols

    Note: The Mitel 6867 SIP and Mitel 6869 SIP phones have removable key caps. If you change the position of a function on your phone, you can change the function to the corresponding function key using the Self Service Portal.
  • Page 17 Mitel Hi-Q™ audio technology Voice Mail mode: Recording allowed • Data/voice encryption • Voice Mail mode: Recording not allowed Presence state Available (default) Meeting Absent Busy Not available Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 18 • Ring Tones • Tone Set Display Live Dialpad Restart Note: Settings under the menu item Advanced are protected by a password and are reserved for your system administrator. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 19: Operating Your Phone

    The functions are displayed on screen and operated with the navigation key. The softkeys are set to the most commonly used functions, with the right softkey always being the More key ( ) when more softkeys are con- Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 20 A key that you have configured locally on your phone can not be displayed or overwritten in the Self Service Portal. Therefore, always configure your keys using the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 21 Empty Key S7 Request a callback Empty Key S8-S18 Empty Empty Function key Mitel 6869 SIP Mitel 6869 SIP if defined as free seating phone Key T1-T44 Empty Empty Key S1 System menu System menu Key S2 Phone book: System...
  • Page 22 # / \ @ Please note that actual key configuration depends on which keypad is used. Please note that the actual character selection is dependent on the language selected. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 23 Does not light up Line free (line key Flashes fast • Incoming call • Appointment call Flashes slowly Call party on hold. Call can be answered on any phone. Connected Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 24 If your system administrator selected the call list display type Picture ID (see chapter "Editing options for the call list", page 72), the LED will only light up when you press the call list key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 25: Accessory Support

    Expansion key module Mitel M680 You can connect up to three Mitel M680 expansion key modules next to each other on the right of the phone. The Mitel M680 expansion key mod- ules has the following properties: • 16 configurable keys. Three expansion key modules would then give you an additional 48 configurable keys.
  • Page 26 Expansion key module Mitel M685 You can connect up to three Mitel M685 expansion key modules next to each other on the right of the phone. The Mitel M685 expansion key mod- ules has the following properties: • Three display levels with 28 configurable keys each (84 configurable keys in total).
  • Page 27 • The phone supplies power to the keypad. Notes: • Mitel K680 settings in the menu are only available if a Mitel K680 is con- nected. • The Mitel K680 is a local module and is not controlled via the MiVoice Office 400 communication system.
  • Page 28 Mitel K680 QWERTY & Backspace Caps Lock “ Enter ‘ < > Shift Shift Tab key Caps lock Shift key Navigation keys Space key Enter key Del (backspace) Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 29 “ § & ß ¨ € ¨ ¨ ‘ > < μ Tab key Caps lock Shift key Navigation keys Space key Alt key Enter key Del (backspace) Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 30 ù > § < Tab key Caps lock Shift key Navigation keys Space key Alt key Enter key Del (backspace) Note: To enter numbers, press Shift + Number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 31: Using Labels

    2. Cut out the labels according to the crop marks. 3. Remove the cover and insert the label into the recess. 4. Re-insert the cover into the recesses on the keypad. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 32: Phoning

    Line keys on a key telephone....... . . 79 Using functions with Mitel OpenCount ......81 Setting functions by remote control .

  • Page 33: Making Calls

    Press the loudspeaker/headset key and put down the handset. Note: If you merely replace the handset, the phone switches to the hands-free mode. Ending a call: Put the handset on-hook or press the End key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 34 Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 35 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 36: Initiating Calls

    ➔ Incorrectly entered digits can be deleted using the Backspace softkey or with the navigation key to the right. Pick up the handset or press the Dial softkey. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 37 • The search function is not affected by upper/lower case and special characters. • To find out how to search using the Mitel K680 keypad, see chapter "Keypad Mitel K680", page 27. • More information on the phone books can be found in chapter "Phone book management", page 93.
  • Page 38 "Editing options for the call list", page 72. The call lists can be operated through the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 97). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 39 Dial softkey, or the Loudspeaker/Headset button, or pick up the hand- set to dial the selected user’s phone number. ➔ The call number of the user is dialed. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 40 You can switch the line by pressing the key. The active call is automatically put on hold locally. Line keys are stored on configurable keys by your system administrator (see chapter "Line keys on a key telephone", page 79). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 41 "Brokering between an enquiry call party and your call partner", page 47). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 42 (busy tone) or the call is redirected to a pre- defined phone, depending on the system configuration. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 43: Using Functions Before/While In A Call

    (see chapter "Configuring or deleting a key assignment", page 99). Notes: • You can activate only one callback at a time. • An unanswered callback will be automatically cancelled by the system after about 30 minutes. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 44 Permanent The call number is never displayed. Per call Call number should only be restricted for certain calls. This function must be activated before dialing the call number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 45 You may park the person you are talking to and then pick up the call again on the same phone on which you parked the person. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 46 Cancel softkey or with the End key and recommence the first call with the flashing line key. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 47 Terminating a call: Press the Drop softkey or the End key. Recommence conversation with the first call party: Press the Pick up softkey or the flashing line key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 48 If you have a user account for the Self Service Portal, you can create con- ference rooms there (see chapter "MiVoice Office 400 Self Service Portal", page 9). Setting up a conference (you are connected): Press the Conference key. (Mitel 6867 SIP only) Press the Conference softkey.
  • Page 49 - where available - without expecting an answer (simi- lar to an intercom). The recipient is alerted to the announcement by two short signal tones. You are immediately unilaterally connected via the loudspeaker. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 50 2. Depending on the settings, enter the two digit group number. ➔ The user group is alerted to the announcement by two short tones on the loudspeaker. The one-sided connection is made, you can talk. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 51 You may record an active call as soon as your system administrator has configured at least one of your e-mail addresses in the MiVoice Office 400 communication system. Your call party can be an internal or an external Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 52 Call recording: start/stop as soon as you have an incoming/outgoing call or an active call. ➔ The discussion is recorded and the LED on the function key is switched on. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 53 Office 400 communication system. This function must be saved to a function key over the Self Service Portal (see chapter "Configuring or deleting a key assignment", page 99). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 54 2. Enter the call number of the user you want as per the key configuration. ➔ The intrusion tone indicates that the function has been activated. ➔ If the user has blocked intrusion, connection set up will be cancelled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 55 If the user has blocked intrusion, connection set up will be cancelled. Answering silent intrusion: There are neither display nor sound signals on your phone to indicate silent intrusion. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 56: Using Further Functions

    A personal call routing can only be deleted by your sys- tem administrator or yourself in the Self Service Portal. Activating/deactivating personal call routing Press the function key for Menu. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 57 When you have activated ring alone but deactivated the personal call rout- ing for a phone in parallel, an incoming call is not acoustically but only visually signaled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 58 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 59 Var- ious sequences of expansion key modules are correctly recognised. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 60 You are now logged in and can use the free seating phone with your personal settings. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 90). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 61 Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.

  • Page 62: Overview Of Available Functions

    Incoming calls are automatically forwarded to a spe- message on/off cific destination. Call forw. (CFU) to user Incoming calls are automatically forwarded to a spe- on/off cific destination. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 63 Your phone does not ring and is set to busy for on/off incoming calls. Incoming calls are automatically for- warded to a destination that has been configured by your system administrator. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 64 If the message key is pressed, a call is triggered or the guest is connected to the voice mail system and can listen to the voice message. The function code for the Message function is *#38. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 65 (see chapter "Activat- ing PIN telephony", page 81). Presence menu Direct access to the system menu Presence (see chapter "Controlling the presence status", page 68). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 66 "Operating system events", page 75. System menu Access to the MiVoice Office 400 system menu. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 67: Organizing Absences From The Desk

    It also tells you directly whether the user you want is reachable or absent without you having to call him. The information details depend on the type of telephone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 68 Select softkey. Select the presence profile you want and press the Activate softkey. ➔ The presence profile is activated. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 69 "Configuring presence profile", page 95. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 70 • Only one call forwarding variant at a time is possible. Menu Description Call forwarding off No CFU is carried out. Always (CFU) Incoming calls are automatically forwarded to another destination (Call Forwarding Unconditional). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 71 If you want to activate call forwarding to a call number or to a voice mail, select the call forwarding option you want and press the Modify softkey. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 72: Operating Call Lists And Voice Messages

    The form in which the call is displayed depends on the settings your sys- tem administrator selected in the MiVoice Office 400 communication sys- tem: Advanced or Picture-ID. Contact your system administrator for more information. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 73 Deleting all entries from the call list: 1. Select an entry and delete all entries with the Delete all softkey. 2. Confirm the security question with Yes. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 74 (see chapter "Configuring keys", page 97), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 75: Operating System Events

    The LED of the function key is also lit. The phone displays a maximum of 16 entries in the system event list. Once this limit is exceeded, you are prompted to delete some entries. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 76: Organization Within The Team (Busy Lamp Field)

    (not possible if the busy lamp field key is saved to a key on a Mitel M680 or Mitel M685 expansion key module). Please note that the info key is a local key and can therefore not be configured using the MiVoice Office 400 Self Service Portal.
  • Page 77 The following table shows the softkey icons and the presence state of the user on a busy lamp field key. Softkey Icon Presence on busy lamp field key Available Absent Meeting Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 78 Pick up the handset as long as the busy lamp field key LED is flashing. ➔ You hear the dialing tone. Press the busy lamp field key. ➔ You are connected with the person who is calling your team partner. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 79: Line Keys On A Key Telephone

    You are being called on one or more KT line keys. The KT line key(s) flash quickly. You want to answer a call on a KT line key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 80 Press a free KT line key. ➔ The LED on the KT line key lights up. KT line is selected. Pick up the handset. ➔ The phone number is dialed. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 81: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.
  • Page 82 Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 90). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 83: Personalizing Your Phone

    Configuring keys ......... . 97 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 84: Configuring The Display

    Set the desired mode using the horizontal navigation key and confirm with the Save softkey. Setting the duration for the screen saver: Enter the desired time in seconds in the input field and confirm with the Save softkey. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 85: Configuring The Audio Properties

    You want to change the way in which your phone rings. Available settings: Ring tones Description Ring tone mode • Ring tone 1...15 Selection of available ring melodies. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 86 • Press the loudspeaker/headset key when in handset mode to switch to hands-free mode. • Pick up the handset when in hands-free mode to switch to handset mode. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 87 • To find out how to make phone calls with the headset, refer to "Using a headset", page 36. • More information on the function Automatic hands-free can be found in chapter "Using your phone in hands-free mode", page 34. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 88: Configuring General Phone Settings

    If your desired language is available, but is not displayed or displayed only in parts, you have to restart your phone (see chapter "Restart phone", page 91). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 89 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 90 PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about the Self Ser- vice Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 91 You want to restart your phone. You have to restart your phone after the following actions: • Installing a new language package. • Updating the newly selected language. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 92: Protecting Yourself Against Calls

    • Call forwarding • Announcement • Fast take • Remote control Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 93: Phone Book Management

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialing by name) does not search in the local phone book.

  • Page 94: Configuring Voice Mail

    "MiVoice Office 400 Self Service Portal", page 9). To know more about options for editing voice messages, see chapter "Edit- ing options for voice messages", page 74. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 95: Configuring Presence Profile

    This may be a call forwarding to a voice mail and/or a pre- defined personal call routing. For each of these presence profiles you can make the following settings: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 96 This setting is not available in the Available presence profile. More information can be found under "Absence information", page 69. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 97: Configuring Keys

    Available keys You can select the following keys for configuration purposes: Description Softkey You can store call numbers or functions on a softkey. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 98 External and internal calls are sig- naled dynamically and acoustically with alarm melody on the operator keys. Contact your sytem administrator for more information. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 99 Configuring or deleting a key assignment You want to configure a configurable key with a call number, function or busy lamp field, or you want to delete the key configuration. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 100 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 101: Operator Phone

    Using an operator phone ........106 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 102: Operator Phone

    The lower part softkey displays additional information about the call. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 103 (status bar). The icon displays the total number of calls in the operator queue. If all your operator keys are busy, the queue counter displays the total number of unanswered, parked, and held calls. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 104 External call (company A) External call forwarded to operator phone (company A) External call (company B) External call forwarded to operator phone (company B) Connected Parked Held Transferred Recall Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 105: Setting The Operator Phone

    9. Confirm the key configuration by clicking Save. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 106: Using An Operator Phone

    For more informa- tion, see the chapter "Making calls", page 33). Make a call through the operator key Press the top half of a free operator key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 107 You can switch calls by pressing a key. The active call is automatically parked. Park the call and switch lines Press an operator key where the new call is signaled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 108 It does not forward calls to your personal call number. Making calls in a two-company system You are operating a two-company system and want to appear either as company A or as company B. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 109 Enter the caller’s phone number. ➔ Operator external calls screen appears which allows you to enter the phone number. You can also enter name using Name dial option. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 110: Auxiliary Reception Phone

    Operating the auxiliary reception phone......112 Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 111: Auxiliary Reception Phone

    You can configure the back desk function keys on your phone and on the expansion key module attached to your phone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 112: Operating The Auxiliary Reception Phone

    (DND): Use this setting to activate or deactivate do not disturb service for your guest. Once you activate do not disturb service for a room, the room phone does not ring for incoming calls. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 113 Press to return to the home screen. ➔ If there is no wake-up call set for the room, the phone displays the screen for entering the wake-up time. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 114 Ok. ➔ The phone displays the details of the wake-up call with Time field selected by default. Press Delete to delete the wake-up call. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 115 As an auxiliary reception phone user, you can modify other settings, such as, enable or disable the daily wake-up call for your guest. Press to save the settings. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 116 • New messages in the voice-mail box • A notification at the front or back desk • A notification from the PMS • A message in the hospitality manager • Callback requested Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 117 Press the notification softkey or go to the Menu > Hotel menu > Notifications on the auxiliary reception phone. ➔ The phone displays the screen for entering the room number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 118 The do not disturb function is activated. Note: Do not disturb service is also available through the menu: Menu > Hotel menu > Room configuration > Enter room number > Do not disturb (DND). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 119 You, as a back desk user, can make a call, but, are warned that do not disturb is active for the room before the call is made. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 120 The terminal displays the screen indicating that do not disturb is active for this room. Press the Call room softkey to proceed with the call. ➔ The room telephone rings. ➔ The terminal displays the normal calling screen. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 121: Product And Safety Information

    Data protection ......... . 123 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 122: Safety Information

    Office 400 communication solution and to inform and instruct your custom- ers about all the user-related aspects of the installed system: • Make sure you have all the user documents required to operate your product efficiently and correctly. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 123: Data Protection

    Please note that these features can only be used in compliance with national data protection provisions. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...

  • Page 124: Index

    – detailed information ....72 – Mitel K680 ..... . 27 –...
  • Page 125 – legend ......11 – Mitel M680 ..... . 25 –...
  • Page 126 PIN: Mitel M680 ..... . . 25 – changing ......90 Mitel M685 .
  • Page 127 – entering ......23 Time, setting ..... . 89 Mitel 6867 SIP / Mitel 6869 SIP eud-1664/2.0 – R6.0 – 06.2018...
  • Page 128 © Copyright 2018 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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