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Mitel 6867i User Manual

Sip ip phone for clearspan
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6867i SIP IP Phone for Clearspan
RELEASE# 4.2.0 SP2
USER GUIDE

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Summary of Contents for Mitel 6867i

  • Page 1 ® 6867i SIP IP Phone for Clearspan RELEASE# 4.2.0 SP2 USER GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3 Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
  • Page 4 6867i User Guide for Clearspan iv | Mitel...

  • Page 5: Table Of Contents

    Sending an Incoming Call to Voicemail ......... . . 23 Mitel | v...
  • Page 6 6867i User Guide for Clearspan Handling Calls..............24 Placing a Call on Hold .
  • Page 7 Icom (Intercom) ............. 69 Mitel | vii...
  • Page 8 6867i User Guide for Clearspan Line Key ..............70 Outgoing Redial List .
  • Page 9 After Warranty Service ............98 Mitel | ix...

  • Page 10: Introduction

    6867i User Guide for Clearspan INTRODUCTION The Mitel 6867i is a 24-line SIP phone designed for power users who demand a lot from both their phones and their networks. The Mitel 6867i provides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations.

  • Page 11: Requirements

    DC power port on the phone to a power source or use a PoE power injector or a PoE switch INSTALLATION AND SETUP If your System Administrator has not already set up your 6867i phone, please refer to the Mitel 6867i Installation Guide for basic installation and physical setup information. Mitel | 2...

  • Page 12: Getting Started

    6867i User Guide for Clearspan GETTING STARTED The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 13 Getting Started The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

  • Page 14: Auto Install Process

    6867i User Guide for Clearspan When the configuration update is complete, the phone displays the following screens and then displays the Home screen. AUTO INSTALL PROCESS If your System Administrator uses the Auto Install application, you will be prompted to enter and confirm the Device ID after the initial startup screens display.

  • Page 15: Ui Overview

    Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6867i IP Phone Installation Guide. Note: If the phone displays a No Service status message, you can still use the phone, but note that it is not registered with the Registrar.

  • Page 16: Phone/Line Status Indicators And Messages

    6867i User Guide for Clearspan Note: Your System Administrator should have configured your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator. PHONE/LINE STATUS INDICATORS AND MESSAGES Icons display on the phone to indicate the status of the phone and/or the status of the line.

  • Page 17: Softkeys

    The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the following figure).

  • Page 18: Line Selection Screen

    6867i User Guide for Clearspan LINE SELECTION SCREEN The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that tell you whether or not a line is in use.

  • Page 19: Detailed-View Call Screen

    CALL FEATURE INDICATORS Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. Mitel | 10...

  • Page 20: Multi-View Call Screen

    CALL FEATURE INDICATORS Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. 11 | Mitel...

  • Page 21: Ui Navigation

    Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when more than one call is a ringing or connected state. Mitel | 12...

  • Page 22: Ip Phone Keys

    6867i User Guide for Clearspan IP PHONE KEYS KEY PANEL The following sections describe the various 6867i phone key functions and how they can help you make and manage your calls and caller information.      ...

  • Page 23: Key Descriptions

    Outgoing Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i IP phone has two default Line keys, each with LED indicator lights.

  • Page 24: Dialpad Keys

    DIALPAD KEYS The 6867i has a dialpad with digits 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6867i phone dialpad includes the following:...
  • Page 25 The star key and pound key functions are dependent on your country’s feature availability. Contact your System Administrator for more information about available functions using these keys. Mitel | 16...

  • Page 26: Making Calls

    If the Live Dialpad option is on, as soon as you press the first digit on the dialpad the phone automatically selects the next available line, goes off-hook, and dials as digits are pressed. CALLING A DIRECTORY ENTRY The 6867i phone has a dedicated Directory Lookup key, but your System Administrator can assign corporate directory access to any softkey.

  • Page 27: Pre-Dialing A Number

    With the phone in an idle state and on-hook, simply use the dialpad to enter the number you wish to call. REDIALING A NUMBER By default, the 6867i has a dedicated Outgoing Redial key. Pressing the Outgoing Redial key displays the Outgoing Redial List.

  • Page 28: Using Handsfree Speakerphone

    6867i User Guide for Clearspan 2. Press 4 to see more detailed information about the redial entry. Note: The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing call, whether or not the call was answered, the line on which the call was placed, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.

  • Page 29: Using A Headset

    5. If both a DHSG headset and a USB headset are connected to the phone and DHSG is enabled, the DHSG headset will take precedence over the USB headset. On the 6867i, there are three options for the headset microphone volume: Low, Medium, and High. For more information about configuring the headset microphone volume, see “Headset”...
  • Page 30 6867i User Guide for Clearspan See the Mitel 6867i SIP IP Phone Installation Guide for more information Note: 3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options List, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone.

  • Page 31: Receiving Calls

    (if available) to answer the secondary incoming call. If the Goodbye Key Cancels Incoming Call feature is enabled, the answer button on your headset will cancel the secondary incoming call. key can be used to cancel the call pickup procedure. Mitel | 22...

  • Page 32: Sending An Incoming Call To Voicemail

    6867i User Guide for Clearspan SENDING AN INCOMING CALL TO VOICEMAIL You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up the handset or press the Ignore key. If you are already on the phone your incoming call should go directly to voicemail.

  • Page 33: Handling Calls

    Pickup softkey. Press Hangup to disconnect the call. If an attempt to retrieve a held call fails, the 6867i displays a "Server Error" message and error reason code on screen. You can disconnect the call on hold by pressing the Hangup key in certain circumstances.

  • Page 34: Transferring Calls

    DIRECT TRANSFER The 6867i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply...
  • Page 35 To complete a consultative transfer, press Dial and remain on the line to speak with Party 2, before either pressing the key, Xfer softkey, key, or hanging up the handset to transfer Party 1 to Party 2. Mitel | 26...

  • Page 36: Transferring An Existing Call To Another Existing Call

    6867i User Guide for Clearspan TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Multi-View Call screen or Detailed View Call screen.

  • Page 37: Indication Of Transferred Calls

    When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following figure illustrates the Call Transferred screen on the 6867i phone. Mitel | 28...

  • Page 38: Creating Conferencing Calls

    6867i User Guide for Clearspan CREATING CONFERENCING CALLS The 6867i IP phone has a dedicated Conference key. You can use this hard key to create conference calls or use the Conf softkey offered on screen when in a connected call.

  • Page 39: Creating A Conference Call By Joining Two Existing Calls

    (the other party should be placed on hold). Direct conferencing can be performed in either the Multi-View Call screen or Detailed Note: View Call screen 2. Press the 5 or 2 navigation keys to highlight the party you wish to conference in. Mitel | 30...

  • Page 40: Ending A Conference And Transferring Remaining Parties

    6867i User Guide for Clearspan 3. Press the key or Conf softkey. The two parties will connect with you to form a conference call. ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES When the Host hangs up from a conference, the conference ends. Other participants can hang up and leave the remaining parties connected.

  • Page 41: Options Menu

    • External Sources (available only if external directory sources are configured by your Administrator) Credentials (available only if certain features are configured by your Administrator) Call Forward Lock • Password • Phone Lock Status Audio • Audio Mode • Headset Mitel | 32...

  • Page 42: Accessing The Ip Phone Options

    6867i User Guide for Clearspan ICON OPTION • Ring Tones • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart ACCESSING THE IP PHONE OPTIONS Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.

  • Page 43: Language

    5. Press the Save softkey to save your changes. The change is dynamic. TIME AND DATE On the IP phones, the following time and date sub-options are available to be configured: • Settings: Time Format Daylight Savings Date Format Mitel | 34...

  • Page 44: Time Format, Daylight Savings, And Date Format

    6867i User Guide for Clearspan • Time Zone • Set Date and Time: Use Network Time (configure time servers) Enter Time and Date TIME FORMAT, DAYLIGHT SAVINGS, AND DATE FORMAT 1. Press on the phone to enter the Options List.
  • Page 45 WWW DD MMM DD MMM DD.MM.YYYY 11. Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen, as well as the Received Callers and Outgoing Redial lists. Mitel | 36...

  • Page 46: Time Zone

    6867i User Guide for Clearspan TIME ZONE 1. Press on the phone to enter the Options List. 2. Navigate to the Time and Date > Time Zone option and press the button or Select softkey. A list of time zones displays for different areas of the world.

  • Page 47: Directory

    You can configure directory display settings, such as first name and last name order and sorting, through the Directory > Settings options menu. Note: If you have a K680i keyboard attached to the phone, the Directory > Settings options menu also allows you to enable/disable the Live Keyboard feature. Mitel | 38...

  • Page 48: Settings

    6867i User Guide for Clearspan If external Directory sources are configured, you can enable/disable the respective Directory sources as well as rename Directory folder labels through the Directory > External Sources options menu. SETTINGS 1. Press on the phone to enter the Options List.

  • Page 49: Live Keyboard

    Note: Menu available only if external Directory sources have been configured by your Administrator. 1. Press on the phone to enter the Options List. 2. Navigate to the Directory > External Sources option and press the button or Select softkey. Mitel | 40...

  • Page 50: Call Forward

    6867i User Guide for Clearspan 3. Use the 2 and 5 keys to navigate through the list of Directory sources and press the button to enable or disable each one as per your preference. Note: CSV 1 and 2 are enabled by default. All other Directory sources are disabled by default.

  • Page 51: Phone Lock

    The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey. Mitel | 42...

  • Page 52: Unlocking The Phone

    6867i User Guide for Clearspan UNLOCKING THE PHONE 1. Press on the phone to enter the Options List (or press a configured Unlock softkey). 2. At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or button.
  • Page 53 Note: If the Received Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored. Mitel | 44...

  • Page 54: Audio

    AUDIO MODE The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 55: Headset

    4. Press the Save softkey to save your changes. HEADSET The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. 1. Press on the phone to enter the Options List. Mitel | 46...

  • Page 56: Ring Tones And Tone Sets

    6867i User Guide for Clearspan 2. Navigate to the Audio > Headset option and press the button or Select softkey. 3. With Headset Mic Vol highlighted press the 4 key to move to selection column. 4. Use the 5 and 2 keys to scroll through and choose the desired volume setting. Valid values...
  • Page 57 Options Menu Note: Individual contact ring tones are also supported on the 6867i. Individual contact ring tones can be used during incoming calls to help users identify the party calling. The following table identifies the valid settings and default values for each type of configuration method.

  • Page 58: Display

    6867i User Guide for Clearspan 3. Use the 5 and 2 keys to scroll through and choose the desired ring tone. 4. Press the Save softkey to save your changes. The ring tone you select is immediately applied to the IP phone.

  • Page 59: Dialing

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6867i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a...

  • Page 60: Speed Dial Edit

    6867i User Guide for Clearspan 2. Navigate to the Dialing > Live Dialpad option and press the button or Select softkey. 3. Use the 5 and 2 keys to scroll through and enable (On) or disable (Off) the live dialpad feature.

  • Page 61: Restart

    2. Navigate to the Restart option and press the button or Select softkey. 3. When the prompt, Restart Phone? appears, navigate to the Yes button and press the button. If you do not wish to restart your phone, press Cancel or No. Mitel | 52...

  • Page 62: Ip Phone Keys

    6867i User Guide for Clearspan IP PHONE KEYS LINE AND CALL APPEARANCES The 6867i has two hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of.

  • Page 63: Programmable Softkeys

    4. Press or the Quit softkey at any time to exit. PROGRAMMABLE SOFTKEYS Your 6867i has six multi-functional left softkeys and four multi-functional bottom softkeys: • Six left softkeys: programmable non-state-based softkeys (up to 20 programmable functions) •...

  • Page 64: State-Based Softkeys

    • (None) • XML STATE-BASED SOFTKEYS On the 6867i phone’s bottom softkeys, your System Administrator can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys.

  • Page 65: Acd (Automatic Call Distribution) Keys

    Indicates that you are out of the office. Available Indicates that you are available to accept new calls or are on active calls. Unavailable Indicates that you are not available to accept new calls. Wrap Indicates that you are performing post-call wrap-up work. Mitel | 56...

  • Page 66: Asstinitcall And Asstcallpush

    6867i User Guide for Clearspan ASSTINITCALL AND ASSTCALLPUSH Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. The AsstInitCall and AsstCallPush softkeys allow an assistant to place a call on behalf of an executive. To initiate a call for an executive, press the AsstInitCall softkey, and then enter the executive’s number and the destination number.

  • Page 67: Blf/List

    The following table shows BLF states on the phone and the corresponding LED and icon behavior. BLF STATE LED BEHAVIOR SOFTKEY ICON Idle Seized Solid Red Alerting (incoming call) Fast Flashing Red Active Solid Red Held Slow Flashing Red Mitel | 58...

  • Page 68: Blf/Xfer

    6867i User Guide for Clearspan BLF/XFER The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the BLF and Transfer keys' functionality together allowing the user to transfer calls or use BLF with one key.

  • Page 69: Call History Key

    In addition to the Received Callers List and Outgoing Redial keys, your System Administrator can configure a Call History key on the phone. When pressed, the Call History key will directly access the list of all calls in the Call History, as shown in the following figure. Mitel | 60...

  • Page 70: Call Logs

    The Call Pull function retrieves an existing active call from another one of your devices. Press the Call Pull softkey to move an active call from another endpoint to the 6867i phone. For example, you can move a call from your mobile phone to your desk phone.

  • Page 71: Call Return

    Call Return softkey to dial the phone number of the last caller. CONFERENCE KEY By default, the 6867i has a dedicated Conference key. However, your System Administrator can assign the Conference key to any key on the left or bottom keys on the phone.

  • Page 72: Empty Key

    6867i User Guide for Clearspan server. When DND is enabled, the icon is displayed on screen in both the status bar and beside the corresponding softkey. If the phone shares a line with other phones, only the phone that has DND configured is affected.
  • Page 73 Executive deactivates and the softkey's corresponding LED turns off. Alternatively, a single Filter softkey can be configured without a defined key value. If this is the case, the Assistant is able to manually activate and deactivate Executive Call Filtering for each Mitel | 64...

  • Page 74: Speeddial Key With Initiate Call Functionality (Assistants Only)

    6867i User Guide for Clearspan associated Executive through the phone's UI. In this scenario, as only one Filter softkey is utilized, the softkey's corresponding LED is lit when Executive Call Filtering is activated for even one associated Executive. If Executive Call Filtering is disabled for all associated Executives, the softkey's corresponding LED turns off.

  • Page 75: Assistant Phone Features

    Note: If Call Forward is enabled for filtered calls, LEDs for all Filter keys are turned off. Use the following procedure to activate Executive Call Filtering on an Assistant's phone when the Filter key's value is not defined: 1. Press the Filter softkey. The list of associated Executives appears on screen. Mitel | 66...
  • Page 76 6867i User Guide for Clearspan 2. Select the Executive for whom you want to activate Executive Call Filtering using the navigation keys. A checkmark is displayed beside the Executive indicating Executive Call Filtering is activated. 3. Press the Save softkey.
  • Page 77 3. Enter the applicable forwarding number. 4. Press the navigation key to move to the On checkbox beside the Forward Filtering number field. 5. Press the Select button. A checkmark is displayed indicating call forwarding of all filtered calls is activated. Mitel | 68...

  • Page 78: Flash

    Your System Administrator can set a key to generate a flash event when it is pressed on the 6867i by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 79: Line Key

    Note: Line functionality can only be programmed on the left softkeys. Your System Administrator can set a softkey to act as a line/call appearance key on the 6867i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “IP Phone Keys”...

  • Page 80: Accessing The Outgoing Redial List

    CALL FEATURE INDICATORS (IN DETAILED VIEW ONLY) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. Notes: When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the information of new called parties.

  • Page 81: Deleting All Entries

    2. Press the Drop key to end the multicast RTP session and return to the Home screen. PARK/PICKUP KEYS The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. When a call comes in and you pickup the handset, you can press the applicable Park key to park the call.

  • Page 82: Parking A Call

    6867i User Guide for Clearspan Administrators can configure the Park and Pickup keys for any line. Use the following procedure on the IP phone to park a call and pick up a parked call. PARKING A CALL 1. While on a live call, press the Park key.

  • Page 83: Received Callers List

    Callers List key to access a list of callers that called your phone. The Received Callers List is a stored log of your incoming calls. The 6867i telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.

  • Page 84: Accessing And Using The Received Callers List

    6867i User Guide for Clearspan ACCESSING AND USING THE RECEIVED CALLERS LIST 1. Press the key. 2. With Received highlighted, press the 4 key to move to an entry column. 3. Use the 5 and 2 keys to scroll through the entries in the Received Callers List.

  • Page 85: Missed Calls Indicator

    Home screen is cleared. 1. Press the key. 2. With Missed highlighted, press the 4 key to move to the entry column. 3. Use the 2 and 5 navigation keys to scroll through the entries in the Callers List. Mitel | 76...

  • Page 86: Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6867i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.

  • Page 87: Press-And-Hold To Create A Speed Dial

    Note: You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information. 2. In the Label field (if applicable), enter a label to apply to the key. Mitel | 78...

  • Page 88: Creating A Dialpad Speed Dial Key Using The Speed Dial Edit Option

    6. Press the Save softkey to save the speed dial information to the key you selected. SPEED DIAL/MWI The 6867i supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.

  • Page 89: Speed Dial/Xfer

    *82 automatically activates a service provided by the server. The value for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Mitel | 80...

  • Page 90: Transfer/Xfer

    Note: The XML services must be set up by your System Administrator before you can use the key. On the 6867i IP phone, you can access the XML applications from the IP phone UI via an XML softkey. After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use.

  • Page 91: Additional Features

    GOODBYE KEY CANCELS INCOMING CALLS The 6867i has a feature that allows the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. Mitel | 82...

  • Page 92: Group Paging

    SIP signaling. Your administrator can specify up to five multicast addresses that the phone listens for on the network. The 6867i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 93: Auto-Answer/Play Warning Tone

    LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). PLAY CALL WAITING TONE Your System Administrator can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. Mitel | 84...

  • Page 94: Shared Call Appearance (Sca) Call Bridging

    6867i User Guide for Clearspan SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone.

  • Page 95: Keys States And Led/Button Behavior

    Solid Red Alerting (incoming call) Flashing Red Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red Bridge-Held Slow Flashing Green Solid Red Mitel | 86...

  • Page 96: Softkeys

    Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6867i phone the same way you would on a regular telephone.

  • Page 97: Switch Ui Focus To Ringing Line

    SWITCH UI FOCUS TO RINGING LINE Your System Administrator can configure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 98: Model M680I And M685I Expansion Modules

    6867i User Guide for Clearspan MODEL M680I AND M685I EXPANSION MODULES The 6867i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M685i provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.

  • Page 99: Troubleshooting Solutions

    Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6867i Installation Guide for details. WHY IS MY SPEAKERPHONE NOT WORKING?

  • Page 100: Clearspan Feature Access Codes

    6867i User Guide for Clearspan CLEARSPAN FEATURE ACCESS CODES Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or dialed directly from the keypad. The following are the default feature access codes. If the codes are customized for your site, contact your System Administrator for information.
  • Page 101 Call Forwarding No Deactivates the Call Forwarding No Answer service. Upon Answer Deactivation deactivation, calls ring on the user’s phone unless they have set up another service such as Call Forwarding Busy, Call Forwarding Always, or Do Not Disturb. Mitel | 92...
  • Page 102 6867i User Guide for Clearspan CODE NAME DEFINITION *61* Call Forwarding No Allows the user to get the current status and destination of the Answer Call Forwarding No Answer service. The status is active or Interrogation inactive and the destination is voice mail or the current forwarding number.
  • Page 103 Directed Call Pickup Answers a call at a specific extension within the assigned call pickup group. To answer the ringing call at an extension, the user dials the feature access code followed by that extension. Call pickup groups are defined by the group administrator. Mitel | 94...
  • Page 104 6867i User Guide for Clearspan CODE NAME DEFINITION Directed Call Dials an allowed prefix, followed by the assigned code and an Pick-up with extension to either pick up a ringing call in the user’s group or to Barge-in join an ongoing call with someone in the group.
  • Page 105 Deactivation (calls return to their normal behavior and prompt the user for an locking) authorization code. Voice Mail Retrieval Allows users to retrieve Clearspan and third-party voice mail. Voice Portal Access Allows users to access their Voice Portal. Mitel | 96...

  • Page 106: Limited Warranty

    Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

  • Page 107: After Warranty Service

    AFTER WARRANTY SERVICE Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 108 Sales - (877) 314-5682 5360 Legacy Drive Support - (800) 729-1872 Plano, TX 75024...

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