Broadsoft Broadworks Executive And Assistant Services - Mitel 6800 Series Administrator's Manual

BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT
SERVICES
Note: Applicable to the 6865i, 6867i, 6869i, 6873i SIP phones only.
The Executive and Assistant Services feature allows Administrators to create an inter-network
relationship between Executives and Assistants allowing calls to the Executive's phone to be
screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the
filtered call, or push the call back to the Executive.
Notes:
1. The inter-network relationship is created dynamically through the BroadSoft
BroadWorks call manager Web portal. For BroadSoft BroadWorks Executive and
Assistant Services Web portal configuration details and procedures, please refer to
the respective BroadSoft documentation.
2. For details on how to configure and utilize the BroadSoft BroadWorks Executive and
Assistant Services feature from a user's perspective, please refer to the respective
phone model's Mitel SIP Phone User Guide.
CONFIGURATION PARAMETERS
After configuring the applicable options on the BroadSoft Broadworks call manager Web portal,
Administrators must define the "sip execassist filter call prefix", "sip execassist fac call
push", and "sip execassist fac initiate call" parameters for the phone.
The "sip execassist filter call prefix" parameter is used to identify the prefix of the Alerting
Custom Calling Line ID Name of a filtered call. The Alerting Custom Calling Line ID Name as
configured in the BroadWorks Web portal should follow the format:
[prefix] [Identifier] -> [Executive Name]
The Executive Name must match the name that is configured in the user's profile, separated
by a space or comma.
Note: The Alerting Calling Line ID Number can either be configured as the Executive's
Number or Originator's Number.
For example, if the "Alerting Custom Calling Line ID Name" setting in the BroadWorks Web
portal is defined as "[F] Filtrage -> Dupont, Francois", the From header of a filtered call sent by
the BroadWorks SIP INVITE message will look similar to:
From:"[F] Filtrage -> Dupont, Francois"
<sip:5551234567@as.aastra.com;user=phone>
The "sip execassist filter call prefix"parameter in this scenario could be defined as:
sip execassist filter call prefix: "[F]"
The Assistant's phone will parse the From header of the SIP INVITE message of an incoming
call sent by the call manager and will identify whether or not the call is a filtered call by the
Advanced Operational Features
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