Figure 150 Email Ticket Information - Quantum DXi8500 User Manual

Figure 150 Email Ticket
Information
Email Ticket
Quantum DXi8500 User's Guide
3 In the Email Recipient box, enter the e-mail address where you
want to send the ticket details.
4 (Optional) In the Comment box, enter additional information to
send with the ticket.
5 Click Send.
Closing a Service Ticket
Close a service ticket if the problem the caused the system to generate
the ticket is resolved. You can also close all service tickets that are
currently open.
Note: You can still view and modify a ticket after it has been closed.
To close all service tickets that are currently open, below the list of
service tickets, click Close All.
To close a single service ticket:
1 In the list of service tickets, click the ticket number.
2 Click Analysis at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see
Figure 149).
Chapter 8: DXi8500 Alerts
Service Tickets
261