imagistics ipc1-im8130 Administrator's Manual page 287

Possible Cause
Software Error
The job was deleted
or was unservicable.
Possibly, the job
completed before the
Current Jobs queue
could be refreshed.
Printer port
improperly configured
Job properties are
not set correctly
Network Error
Jobs are stuck in a
Novell print queue
Network print settings
are not properly
configured
288
Troubleshooting Checklist
Submitted Job Not in Current Jobs Queue
Check
1 Sometimes, the job completes
before the Current Jobs Log is
updated. When a job completes,
either successfully or with an
error, it is transferred to the Jobs
Log. Use Printer Utility to view
the Jobs Log. Was the job
printed?
2 Does any job submitted from the
workstation appear in the Current
Jobs queue?
3 Does the job appear in a different
print management utility, such as
Print Manager?
4 Are you using a Novell queue-
based printing mode?
5 Can you see the job using either
the PCONSOLE or NWAdmin
utility?
6 Use the LCD touch screen to
check that printing is turned
Online and that the Protocol and
Services settings are set
properly. Are the settings
correct?
7 Reboot the controller and restart
the copier for any changes to
take effect. Resubmit the job and
check the Current Jobs queue.
Does the job appear in the list?
Yes No
→
End
→
Next
Step
↓
→
Next
Step
↓
Next Go to
Step Step 7
↓
→
Next
Step
↓
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Next
Step
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End End
ipc1-im8130 Administrator's Guide
For
Instructions,
Go To...
Cannot
Interpret ipc1-
Document
Monitor
Messages/
Warnings/
Errors
on
page 233.
Driver Mapped
to Wrong Port
on page 326.
Printer Driver
General Errors
on page 326.
Setting Up
Novell Printing
on page 153.
Refer to your
Novell
documentation.
Refer to PART
Establishing
3,
Network Print
Services
on
page 151.
Rebooting the
Controller
on
page 107.