Job Submitted But Never Printed - imagistics ipc1-im8130 Administrator's Manual

JOB SUBMITTED BUT NEVER PRINTED

332
Problem Description
There are many reasons why a job sent to the ipc1-im8130
controller may not print, several of which relate to hardware or
network problems. However, if you have been able to print
successfully on previous occasions and printing is possible for
some jobs or some workstations, the problem is most likely to be
caused by a client-setup or job-submission error.
If the problem persists after following all of these steps, contact
your Imagistics authorized dealer for support.
Corrective Action
1 Check the device status in either Printer Utility or ipc1-
Document Monitor to make sure there is no maintenance or
service call at the copier. Refer to
Errors on page 289 for more information about resolving the
problem or contact your Imagistics authorized dealer for
support.
2 If the job does not appear in the Current Jobs queue, check
the Jobs Log in Printer Utility. All terminated jobs are listed
along with the job status. If the status is "Deleted" or
"Unserviceable", the job could not be printed. For more
information, refer to
3 Make sure the user is submitting the job to the right printer by
checking the device UNC displayed in the status bar in
Printer Utility against the device name displayed on the
copier's LCD touch screen. Refer to
Workgroup on page 54.
4 Make sure that the port is configured properly on the client
workstation. Refer to
page 326.
5 Check the driver settings against the application settings to
make sure they do not conflict with each other. Generally, the
application settings take precedence over driver settings.
However, in some applications, this can cause erratic results
or even prevent a job from printing. Refer to subsequent
sections of this chapter for more specific details.
6 Make sure the copier is equipped with the size and type of
paper being requested for the job. If it is not, you may need to
feed the correct media type manually. Failure to do so may
Troubleshooting Hardware
Jobs Log on page 300.
Naming the Device and
Driver Mapped to Wrong Port
ipc1-im8130 Administrator's Guide
on