Job Not Listed In Current Jobs - imagistics ipc1-im8130 Administrator's Manual

Possible Cause
The driver on the
client machine is not
mapped to the
correct printer port
The client is not
communicating with
the ipc1-im8130
The ipc1-im8130
was unable to
process the job
request
Client Error (Mac Platform)
The Imagistics PPD
file is not installed
properly

JOB NOT LISTED IN CURRENT JOBS

ipc1-im8130 Administrator's Guide
Cannot Print From Client
Check
5 Have you ever printed
successfully from this client
workstation?
6 Open ipc1-Document Monitor
and note the taskbar connection
icon and status bar message. Is
the controller responding?
7 Try resubmitting the job. Does
the printer status read "Document
has printed successfully?"
8 Is the ipc1-im8130 printer you
created selected in the Chooser?
Problem Description
If a job submitted to the ipc1-im8130 controller does not appear
in the current jobs queue, visible from Printer Utility, ipc1-
Document Monitor, or the copier's control panel, the most likely
causes are a network issue or a client software installation and
configuration error.
The following checklist helps you identify the source of the error
and directs to you where you can find more information about
resolving it. If the problem persists after you have followed all of
the steps, contact your Imagistics authorized dealer for further
assistance.
For
Instructions,
Yes No Go To...
→
Driver Mapped
Next
Step
to Wrong Port
↓
page 326.
→
ipc1-Document
Next
Step
Monitor Status:
↓
"The ipc1-
im8130 is not
responding"
page 230.
→
End Cannot Interpret
ipc1-Document
Monitor
Messages/
Warnings/Errors
on page 233.
→
End Installing
Macintosh PPD
Files
page 40.
on
on
on
287