39,004.42 Scanhead Locked Or Shipping Restraint Faults; 39,005.43 Scanner Missing Fault - Xerox Phaser 8560MFP Service Documentation

39,004.42 Scanhead Locked or Shipping Restraint Faults

A Scanner self test determined the Scanhead was either locked, or the shipping restraint
remained. The following troubleshooting procedure applies to these errors:
Scanhead Lock or Shipping Restraint Faults
39,004.42 The Scanhead did not reach Home position. Release Scanner Shipping Restraint
or Scanhead Locked appears on the Control Panel display.
Initial Actions
• Check the Scanhead lock.
• Check for packaging.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1 39,004.42 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Scanner Assembly, PL 1.0
Troubleshooting Procedure
Table 2 Scanhead Locked Troubleshooting Procedure
Step Questions or Actions
1 Cycle system power and retest.
Does this correct the problem?
2 Replace the Scanner Assembly (REP
1.0.11).
Initial Issue
Phaser 8510/8560MFP Multifunction Product
Yes No
Complete. Go to Step 2.
Complete.

39,005.43 Scanner Missing Fault

A Scanner was not detected. The following troubleshooting procedure applies to these errors:
39,005.43 The system did not detect the Scanner Assembly.
Initial Actions
• Reseat the Scanner connection to the Electronics Module.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1 39,005.43 Troubleshooting Reference Table
Applicable Parts
Scanner Assembly, PL 1.0
Scanner Power Supply, PL 5.0
DADF, PL 1.0
Exit Module Control Board, PL 5.0 Exit Module Control Board, Figure 11
Exit Roller Motor, PL 4.0
Elevator Motor, PL 4.0
Troubleshooting Procedure
Table 2 Scanhead Missing Troubleshooting Procedure
Step Questions or Actions
1 Cycle system power and retest.
Does this correct the problem?
2 Check the Scanner Power Supply status
LED (see Figure 1).
Is the Status LED blinking?
3 Remove the Output Tray and Side Covers.
Disconnect the Elevator (P/J303) and Exit
Roller (P/J309) motors.
Does the Status LED stop blinking and
remain On?
4 With the Exit Module motors discon-
nected, disconnect the DADF from the
Scanner.
Does the Status LED stop blinking and
remain On?
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Scanner Missing Fault
Wiring and Plug/Jack References
Exit Module Control Board, Figure 11
Exit Module Control Board, Figure 11
Exit Module Control Board, Figure 11
Yes No
Complete. Go to Step 2.
Go to Step 3. Go to Step 5.
Replace the defec- Go to Step 4.
tive motor or the Exit
Module (REP 3.0.7)
Replace the DADF Go to Step 5.
(REP 1.0.15).
Error Messages and Codes
39,004.42 , 39,005.43