11,0Xx.xx Electronics Module Interface Faults - Xerox Phaser 8560MFP Service Documentation

11,0XX.xx Electronics Module Interface Faults

A communications error has occurred. The following troubleshooting procedure applies to
these errors:
Ink Loader Faults
11,001.47 The Upper 525-sheet feeder broken serial link detected.
11,002.48 The Lower 525-sheet feeder broken serial link detected.
11,003.49 Control Panel broken serial link detected
11,004.41 Control Panel or I/O Board broken serial link detected.
11,005.42 Power control broken serial link detected.
11,006.43 Printhead broken serial link detected.
11,007.44 PCI error detected.
11,008.45 The DMA hardware is not responding.
11,009.46 Communication timeout failure detected.
11,010.47 Hardware version mismatch.
11,011.48 Software version mismatch.
11,012.49 The power control PLD does not match the expected version.
11,013.41 I/O PLD version mismatch.
11,014.42 Control Panel version mismatch.
11,015.43 Printhead PLD version mismatch.
11,016.44 Lower 525-sheet feeder PLD version mismatch.
11,017.45 Upper 525-sheet feeder PLD version mismatch.
11,018.46 Titan version mismatch.
Initial Actions
• Check that all system grounds are secured.
• Check or reseat all connections to the Electronics Module.
• Check the condition of all harnesses.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1 11,0xx.4x Troubleshooting Reference Table
Applicable Parts
I/O Board, PL 2.0
Right Side Harness, PL 5.0
I/O Board Power Control Cable, PL 5.0 Right Side Harness / I/O Control, Figure 8
Left Side Harness, PL 5.0
Electronics Module, PL 5.0
Optional Feeder, PL 3.0
Error Messages and Codes
11,0XX.xx
Wiring and Plug/Jack References
Right Side Harness / I/O Control, Figure 8
Right Side Harness / I/O Control, Figure 8
Left Side Harness (1/2), Figure 4
Electronics Module, Figure 6
Left Side Harness (1/2), Figure 4
Troubleshooting Procedure
Table 2 Process Drive Faults 11,0xx.4x Troubleshooting Procedure
Step Questions or Actions
1 Check ground integrity for the printer.
Does the error persist?
2 Reseat all system interconnections and
check that the cables are properly
dressed.
Does the error persist?
3 Reset NVRAM.
Does the error persist?
For errors 11, 001.47 and 11,017.45
Replace the Tray Lift Motor.
Does the error persist?
For errors 11,002.48 and 11, 016.44
Check the Option Tray connection.
Does the error persist?
For errors 11,003.49 and 11,0014.42
For errors 11,004.41 and 11,013.41
Replace the I/O Board (REP 5.0.13).
Does the error persist?
For errors 11,006.43 and 11,015.43
For error 11,009.46
Replace the I/O Board (REP 5.0.13).
Does the error persist?
For all other 11,000.4x errors:
10/2006
2-24
Yes No
Go to Step 2. Complete.
Go to Step 3. Complete.
Locate the error Complete.
code below.
Replace the Elec- Complete.
tronics Module (REP
5.0.5).
Replace the optional Complete.
tray.
Replace the I/O Complete.
Board (REP 5.0.13)
Replace the Control Complete.
Panel (REP 1.0.9).
Replace the Print- Complete.
head (REP 2.0.2).
Replace the Elec- Complete.
tronics Module (REP
5.0.5).
Replace the Elec- Complete.
tronics Module (REP
5.0.5).
Initial Issue
Phaser 8510/8560MFP Multifunction Product