13,1Xx.4X Left Jetstack Thermal Faults; 13,2Xx.4X Right Jetstack Thermal Faults - Xerox Phaser 8560MFP Service Documentation

13,1XX.4x Left Jetstack Thermal Faults

A thermal error in the Printhead jetstack has occurred. The following troubleshooting proce-
dures apply to these errors:
Left Jetstack Thermal Faults
13,136.49 The left jetstack heater is too hot.
13,138.42 The left jetstack heater took too long to reach the setpoint temperature.
13,195.45 The left jetstack heater thermistor circuit is open.
13,197.47 The left jetstack heater thermistor circuit is shorted.
13,199.49 The left jetstack heater thermistor returned faulty reading.
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Table 1 13,1XX.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Printhead, PL 2.0 Electronics Module, Figure 6
Troubleshooting Procedure
Table 2 Left Jetstack Thermal Fault Troubleshooting Procedure
Step Questions or Actions
1 Verify that the ambient temperature of the
room is within the system's specifications.
Is the room within operating parameters?
2 Check ground integrity for the printer.
Does the error persist?
3 Test the Left Jetstack.
Run the Service Diagnostics Left Jet-
stack Temperature test.
Does the Preheater operate correctly?
4 Check Printhead connections and wiring.
Are the connections secure and the wiring
undamaged?
Initial Issue
Phaser 8510/8560MFP Multifunction Product
Yes No
Go to Step 2. Advise the customer
of operational
requirements.
Go to Step 3. Complete.
Go to Step 4. Replace the Print-
head (REP 2.0.2).
Replace the Print- Repair the wiring.
head (REP 2.0.2).

13,2XX.4x Right Jetstack Thermal Faults

A thermal error in the Printhead jetstack has occurred. The following troubleshooting proce-
dures apply to these errors:
Right Jetstack Thermal Faults
13,200.41 The right jetstack heater is too hot.
13,202.43 The right jetstack heater took too long to reach the setpoint temperature.
13,259.46 The right jetstack heater thermistor circuit is open.
13,261.48 The right jetstack heater thermistor circuit is shorted.
13,263.41 The right jetstack heater thermistor returned faulty reading.
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Table 1 13,2XX.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Printhead, PL 2.0 Electronics Module, Figure 6
Troubleshooting Procedure
Table 2 Right Jetstack Troubleshooting Procedure
Step Questions or Actions
1 Verify that the ambient temperature of the
room is within the system's specifications.
Is the room within operating parameters?
2 Check ground integrity for the printer.
Does the error persist?
3 Test the Right Jetstack.
Run the Service Diagnostics Right Jet-
stack Temperature test.
Does the Preheater operate correctly?
4 Check Printhead connections and wiring.
Are the connections secure and the wiring
undamaged?
10/2006
2-29
Yes No
Go to Step 2. Advise the customer
of operational
requirements.
Go to Step 3. Complete.
Go to Step 4. Replace the Print-
head (REP 2.0.2).
Replace the Print- Repair the wiring.
head (REP 2.0.2).
Error Messages and Codes
13,1XX.4x, 13,2XX.4x