Operating System And Application Problems - Xerox Phaser 8560MFP Service Documentation

Preheater and Transfix Jams
1. Remove the Preheater (REP 2.0.17) and check for damage, debris or obstructions.
2. Replace the Preheater and check for excessive media skews.
3. Check for ink shards on top of the Preheater next to the flag.
4. Run the Service Diagnostics Media Drive Path test. If the test fails, replace the Preheater
(REP 2.0.17).
5. Check the exit path for obstructions. Look for debris around the stripper blade.
6. Ensure that the Transfix Roller is rotating freely, replace if necessary (REP 2.0.12).
7. Test the sensors in the paper path. Look for damaged or non-operating sensor flags.
8. Check the Stripper Solenoid by running the Service Diagnostics Stripper Solenoid and
Stripper Contact tests. replace the Stripper Solenoid (REP 3.0.5) if necessary.
9. Check for stripper blade damage, replace the Stripper Carriage (REP 2.0.12) if neces-
sary.
10. Inspect the rollers, bushings and gears of the paper path.
Process and Media Drive Jams
1. Determine if the Process Motor runs. If it does not, go to Step 2. If it does, go to Step 4.
2. Measure to determine if +50 VDC is being supplied to the motor. If 50V is applied, go to
Step 3. If not, inspect the wiring harness. If the harness is functional, troubleshoot the
Electronics Module.
3. Disconnect the Process Motor's wiring harness. Measure the resistance of the motor's
windings. If the windings are opened, shorted or far out of tolerance, replace the Process
Drive (REP 4.0.7).
4. Ensure the process drive gearbox is in it's proper home position (ADJ 4.7.1).
5. Run the Service Diagnostics Paper Path Drive test.
6. Run the Service Diagnostics Drum Maintenance Drive test.
7. Run the Service Diagnostics Transfix Fast and Transfix Slow tests.
8. Run the Service Diagnostics Process Motor and Media Drive Motor tests.
9. Inspect the gears and mating cam gears for stripped or damaged gear teeth.
10. Replace the Process Drive (REP 4.0.7).
11. Replace the Media Drive (REP 4.0.14).
Media Skews Passing Through the Paper Path
1. Ensure the media is supported.
2. Ensure that the side guides are set correctly by sliding the guide gently against the media.
3. Do not overfill the tray, especially with envelopes.
4. Check to see if the media is excessively curled. Curled media can track incorrectly in the
paper path.
5. Examine the paper path; ensure it is clear of obstructions.
6. Ensure that the pick roller is not visibly dirty so that it picks up a sheet of media smoothly
and evenly.
7. Check and clean or replace, as required, the Preheater and/or take away rollers. Also
make sure that the front door is properly closed.
8. The system should be installed on a flat, level surface.
9. Ensure the Preheater is clean and properly seated into the system frame.
Diagnostics
Media Path and Transport Problems, Operating Sys-

Operating System and Application Problems

Print an internal test print from the system's control panel to ensure the problem is not system
related. There is additional help available at www.xerox.com/office/support. You can access
PhaserSMART Technical Support, Technical Support via email, driver downloads, and much
more.
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your system to our web site for analy-
sis. PhaserSMART Technical Support examines the information, diagnoses the problem, and
proposes a solution.
To access PhaserSMART Technical Support:
1. Go to www.phaserSMART.com.
2. Enter your system's IP address in the browser address window.
Macintosh Printing Problems
NOTE: The following steps are for diagnosing a networked system running Mac OS X,
version10.2.6 or later, and assume that CentreWare access is enabled. If you are using Mac
OS X, but an earlier version than 10.2.6, upgrade first
1. Cycle power to the system Off and On, and then try printing again.
2. Determine the system's IP address from the Control Panel or Startup page. Return the
Control Panel to the initial menu, and then check to make sure it indicates Ready to Print.
If it does not indicate Ready to Print, correct that first.
3. Make sure you can connect to the system via network from the host: Open a Safari or
Internet Explorer window to the system's IP address. Once you have established basic
network connectivity, proceed to Step 4.
a. If you can not see the CentreWare IS page from the system CentreWare IS web
server, the system may be Off, on a different network, or the host is not networked
correctly. Try Steps b through f to correct the problem. If you make any changes to
the network, try printing the job again.
b. Open System Preferences, select Network, and select the TCP/IP tab. Make sure
you have a valid IP address. Correct the settings and retry if needed.
c. If you are on a network with a proxy server, ensure the local connections are
excluded from the proxy. Check System Preferences, Proxies tab – in the Bypass
proxy settings for these Hosts and Domains, to ensure the local network devices are
excluded from proxy redirection.
For example: If you open Safari to the system IP and get an error message similar to
Error – the request item could not be loaded by the proxy, you are probably access-
ing the proxy server for a local address. This is incorrect.
d. Open the Terminal tool located at Applications --> Utilities at the root of the Mac OS
X boot disk, and select New Window. Once you have a prompt, try network connec-
tivity using the Ping command.
For example: ping 13.62.70.112 checks for echo replies from the system with that IP
address.
e. In the Terminal tool, try using Traceroute to determine if you are on the same subnet
as your system.
For example: traceroute 13.62.70.112 should produce exactly one hop before com-
pleting the trace. Correct as needed, and retry your print job.
10/2006
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Initial Issue
Phaser 8510/8560MFP Multifunction Product