13,00X.6X Thermal Program Faults - Xerox Phaser 8560MFP Service Documentation

Troubleshooting Procedures
Table 2 Ink Loader Ink Melt Heater 13,328.43 through 13,581.44 Procedure
Step Questions or Actions
1 Verify that the ambient temperature of the
room is within the system's specifications.
Is the room within operating parameters?
2 Check ground integrity for the printer.
Does the error persist?
3 Test the appropriate Ink Melt heater.
Run the Service Diagnostics Ink Melt test.
1. Yellow
2. Cyan
3. Magenta
4. Black
Does the Ink Melt Heater operate cor-
rectly?
4 Check Ink Loader connections and wiring.
Are the connections secure and the wiring
undamaged?
Initial Issue
Phaser 8510/8560MFP Multifunction Product
Yes No
Go to Step 2. Advise the customer
of operational
requirements.
Go to Step 3. Complete.
Replace the Elec- Go to Step 4.
tronics Module (REP
5.0.5).
Replace the Ink Repair or replace the
Loader (REP 2.0.1). wiring. If the error
persists, replace the
I/O Board (REP
5.0.13).

13,00x.6x Thermal Program Faults

A software error has occurred. The following troubleshooting procedure applies to these errors:
13,001.62 Thermals failed to read system NVRAM.
13,002.63 Value not in valid range.
13,003.64 Thermal control task received an unexpected message.
13,004.65 Thermal control task was expecting initialization message, but received other.
13,005.66 Thermal code tried to command a segment ID that did not exist.
13,006.67 Thermal code tried to command a segment ID that did not exist.
13,007.68 Thermal power manager expected an initialization message, but received other.
13,008.60 Thermal power manager task received an unexpected message.
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1 6,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Troubleshooting Procedure
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions
1 Reseat all Electronics Module connec-
tions.
Does the problem persist?
2 Check ground integrity.
Are the system grounds connected?
10/2006
2-31
X-Axis Program Faults
Yes No
Go to Step 2. Complete.
Reset NVRAM. If the Reconnect the sys-
error persists, tem grounds.
replace the NVRAM
device (REP 5.0.9).
Error Messages and Codes
13,XXX.xx, 13,00x.6x