13,008.47 And 13,010.49 Drum Thermal Faults - Xerox Phaser 8560MFP Service Documentation

13,008.47 and 13,010.49 Drum Thermal Faults

A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply
to these errors:
Drum Thermal Faults
13,008.47 The Drum Heater is too hot
13,010.49 The Drum Heater took too long to reach the setpoint temperature.
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Table 1 13,008.47 and 13,010.49 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Drum Fan, PL 4.0 Right Side Harness / I/O Control, Figure 8
Drum Assembly Electronics Module Power, Figure 7
Drum Temperature Sensor, PL 6.0 I/O Board (2/2), Figure 10
Electronics Module Fan Left Side Harness (2/2), Figure 5
Troubleshooting Procedure
Table 2 13,008.47 and 13,010.49 Troubleshooting Procedure
Step Questions or Actions
1 Verify that the ambient temperature is
within environmental specifications.
Is the room within operating parameters?
2 Check ground integrity for the printer.
Does the error persist?
3 Is the error code associated with an over-
heat condition?.
4 Check airflow at the vents.
Is there adequate clearance, and are the
vents clean?
5 Test the Drum Fan
Run the Service Diagnostics Drum Fan
Motor test.
Does the fan operate correctly?
6 Test the Electronics Module Fan.
Does the Fan operate correctly?
Initial Issue
Phaser 8510/8560MFP Multifunction Product
Yes No
Go to Step 2. Advise the customer
of operational
requirements.
Go to Step 2. Complete.
Go to Step 4. Go to Step 6.
Go to Step 5. Clean the vents.
Go to Step 6. Replace the Drum
Fan (REP 4.0.6).
Go to Step 7. Replace the Elec-
tronics Module Fan
(REP 4.0.15).
Table 2 13,008.47 and 13,010.49 Troubleshooting Procedure
Step Questions or Actions
7 Test the Drum Temperature Sensor.
Run the Service Diagnostics Drum Tem-
perature Sensor test.
Does the sensor operate correctly?
8 Test the Drum Heater.
Run the Service Diagnostics Drum Heater
test.
Does the heater operate correctly?
10/2006
2-27
Yes No
Go to Step 8. Replace the Drum
Temperature Sen-
sor. (REP 6.0.4).
Replace the Drum Replace the Drum
Assembly (REP Temperature Sen-
2.0.3). sor. (REP 6.0.4).
Error Messages and Codes
13,008.47