Xerox Phaser 8560MFP Service Documentation page 208

Entering Service Diagnostics
Print Engine Tests: In general, diagnostic testing is assumed to be done with the system in a
"diagnostic configuration." This means the following applies:
• Doors are closed unless instructed otherwise.
• The print engine is thermally warm (at nominal printing temperatures).
• All axis's are or have been moved to their HOME position (run MECH INIT function).
• Trays are inserted and contain A/A4 media, unless instructed otherwise.
The tests may also be performed with the system operating at less than normal printing tem-
peratures, but may produce slightly less typical results.
NOTE: While the heaters are On, the Y-Axis is turning (to keep the Drum heating even), and
the Drum Fan may be active. The Exercise Menu -> Heaters -> All Off function disables ther-
mal regulation if access to these areas is necessary. The background thermal regulation is
reactivated by the Exercise Menu -> Heaters -> All On function if the system is still warm
enough. Turning off a single heater does NOT disable this function and the heater may be
turned back on following the next check test or reboot. The Electronics Module Fan is always
active.
Test Selection Diagnostics Mode:
The Test Selection mode provides limited access to diagnostic tests, and is typically used dur-
ing remote customer support activity where the customer is being directed to run the test and
report results by a support representative.
NOTE: Before running any diagnostic test, prepare the system according to test requirements.
To enter Test Selection mode from Customer mode and display the Test Selection screen:
1. Select Information -> Troubleshooting -> Service Tools from the Control Panel.
2. Scroll down to Enter Diagnostics and press the OK button.
When the system transitions from Customer mode into Test Selection mode, the initial Control
Panel display is the Test Selection screen as follows:
Diagnostics Menu 19.212.0
Test: 000 None Selected
The Diagnostics Menu revision number identifies the system and diagnostics firmware ver-
sions. The first two identify the system firmware version. The last digit identifies the Diagnostics
Firmware version. The Test number (000) is entered using the Up or Down buttons. The cur-
rently selected Test appears next to the number. Run the test by pressing the OK button. At
that point, the display changes to the name of the test, followed by a series of status messages
providing a general idea of the current test activity. When the test completes, the display
changes to display the results.
In some menus the subsystems are identified as follows:
• FP - Control Panel Module subsystem
• EM - Exit Module subsystem
• SM - Scanner Module subsystem
• DH - Doc Handler Module (DADF) subsystem
• FM - FAX Module subsystem
Diagnostics
Service Diagnostics
Test 000 is inoperative and causes no response if the OK button is pressed. To return to Cus-
tomer mode, run test 001. Table 1lists the available tests.
Table 1 Test Selection Numbers
No. Test Name No. Test Name
0 No test selected 44
1 Exit Diagnostics 45
2 Paper Path Status 46 Tilt Drive
3 Temperature Status 47 Tray 2 Lift Plate Drive
4 Head Maintenance Clutch 48
5 Deskew Clutch 49
6 Strip Solenoid 50 Y-axis Encoder
7 Tray 1 Pick Solenoid 51
8 Tray 2 Pick Clutch 52
9 Tray 3 Pick Clutch 53
10 Tray 4 Pick Clutch 54
11 Tilt Solenoid 55
12 Purge Vent Solenoid 56 Drum Maintenance Con-
13 Drum Heater Relay 57 Y-axis Motor
14 Deskew Shaft 58
15 Wiper Shaft 59
16 Tray 1 Pick Shaft 60
17 Tray 2 Pick Shaft 61 Tray 2 Lift Motor
18 Tray 3 Pick Shaft 62 Tray 3 Lift Motor
19 Tray 4 Pick Shaft 63
20 Drum Fan 64 Tray 3 Pick/Feed Motor
21 Electronics Fan 65
22 Reservoir Heater 66 Purge Pump
23 Jetstack Left Heater 67
24 Jetstack Right Heater 68 Line Voltage
25 Preheat Heater 69
26 Drum Heater 70 Drum Maint/Transfix
27 Ink Melt 1 Heater 71 Printhead Clearance
28 Ink Melt 2 Heater 72
29 Ink Melt 3 Heater 73
30 Ink Melt 4 Heater 74
31 Clear Heater Data 75 Clear ISC Fault
32 Paper Drive Power 76
10/2006
6-6
No. Test Name
Transfix Drive 88 Report EM Status
Drum Maintenance Drive 89 Monitor EM Sensors
90 Exercise EM Home Seq
91 Exercise EM Lift Seq
Tray 3 Lift Plate Drive 92 Exercise EM Roller Drive
Tray 4 Lift Plate Drive 93 Test EM Subsystem
94 Reset EM Subsystem
Y-axis Geometry 95 Report SM FW Version
Y-axis Drive 96 Report SM Status
Y-axis Belt Slip 97 Report SM Lamp Status
Y-axis Belt Tension 98 Monitor SM Sensors
Stripper Contact 99 Exercise SM DRAM
100 Exercise SM Axis Motion
tact
101 Exercise SM Axis Unlock
X-axis Motor 102 Exercise SM Data Cap-
ture
Process Motor 103 Exercise SM Lamp
Media Path Motor 104 Test SM Subsystem
105 Reset SM Subsystem
106 Report DH FW Version
Tray 4 Lift Motor 107 Report DH Status
108 Report DH Lamp Status
Tray 4 Pick/Feed Motor 109 Report DH Paper Status
110 Monitor DH Sensors
Voltages 111 Exercise DH DRAM
112 Exercise DH Data Cap-
ture
Wiper Alignment 113 Exercise DH Cal Sheet
Motion
114 Exercise DH Feed
Home Motion
115 Exercise DH Lamp
Transfix Gap 116 Test DH Subsystem
Access PE NVRAM Para 117 Reset DH Subsystem
Clear Fault History 118 Report FW Version
119 Report Status
Clear PS NVRAM 120 Report Line Status
Phaser 8510/8560MFP Multifunction Product
Initial Issue