Xerox Phaser 8560MFP Service Documentation page 79

Table 2 Jam Code Troubleshooting
Code Description / Procedure
E2D Tray 1 width sensor during warm-up.
E2E Tray 1 width sensor during operation.
E2Q Tray 1 width sensor during Tray 1 pick
1. Check the Tray 1 width guides for proper operation. Verify the guides are not
moving during printing.
2. Check the Front Door is closed and the wiring is properly connected and seated.
3. Test the Tray 1 Width Sensor using Service Diagnostics.
4. Check the Tray 1 wiring to the I/O board.
5. Replace the I/O Board (REP 5.0.13), then retest.
F2D The Front Door Interlock tripped during warming up.
F2F The Front Door Interlock tripped during fault state.
F2M The Front Door Interlock tripped during a pick from Tray 2.
F2N The Front Door Interlock tripped during a pick from Tray 3.
F2P The Front Door Interlock tripped during a pick from Tray 4.
F2Q The Front Door Interlock tripped during a pick from Tray 1.
F2R The Front Door Interlock tripped during duplexing.
F2S The Front Door Interlock tripped while the paper was staged for transfix.
F2T The Front Door Interlock tripped during transfix.
F2V The Front Door Interlock tripped during Drum oiling.
F2W The Front Door Interlock tripped during imaging.
F2X The Front Door Interlock tripped during exit.
1. Check the Front Door for damaged hinges, latch, or interlock actuator.
2. Check the covers for proper alignment and fit.
3. Test the Interlock Switch (Door Sensor test) using Service Diagnostics.
4. Check the Front Door Interlock Switch installation and wiring.
5. Replace the switch, then retest.
G2M Tray 2 removed during pick from Tray 2.
H2N Tray 3 removed during pick from Tray 3.
J2M Tray 4 removed during pick from Tray 4.
J2P Tray 4 Media Present Sensor event pick from Tray 4.
Initial Issue
Phaser 8510/8560MFP Multifunction Product
Table 2 Jam Code Troubleshooting
Code Description / Procedure
M2C Media Drive motor had an unexpected event during mechanical recovery.
M4A Media Drive motor stalled during an abnormal printer shutdown.
M4B Media Drive motor stalled during a normal printer shutdown.
M4C Media Drive motor stalled during mechanical recovery.
M4D Media Drive motor stalled during printer warm-up.
M4E Media Drive motor stalled during ready state.
M4F Media Drive motor stalled during a fault state.
M4G Media Drive motor stalled during an auto drum maintenance cycle.
M4H Media Drive motor stalled during printhead maintenance.
M4J Media Drive motor stalled during printhead purge.
M4K Media Drive motor stalled during an oil transfix roller cycle.
M4L Media Drive motor stalled during standby mode.
M4M Media Drive motor stalled during pick from Tray 2.
M4N Media Drive motor stalled during pick from Tray 3.
M4P Media Drive motor stalled during pick from Tray 4.
M4Q Media Drive motor stalled during pick from Tray 1.
M4R Media Drive motor stalled during duplex.
M4S Media Drive motor stalled during transfix stage.
M4T Media Drive motor stalled during transfix.
1. Check that the media is supported by the system.
2. Check that the exit path is free of obstructions.
3. Check system grounds.
4. Test the Media Drive motor using the Paper Path Drive test.
5. If necessary, retest using the Media Path Motor and Shafts tests.
6. Check the condition and movement of the rollers and gears.
7. Replace the Media Drive Assembly (REP 4.0.14).
N2T Y-Axis motor event during transfix (Tray 1 only - probably a multi-pick).
1. Check that the media is supported by the system.
2. Try a heavier media.
3. Send a snippet to turn off the multi-pick detection code.
4. Test the Y-Axis Motor using Service Diagnostics, replace if necessary (REP
4.0.11).
5. Run the Voltages test, replace the Electronics Module if necessary (REP 5.0.5).
N2W Y-Axis motor event during imaging. Probably a software fault. Check system grounds.
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Error Messages and Codes
Jam Codes