Remote Fax Answers Then Fails; Fax Does Not Answer - Xerox Phaser 8560MFP Service Documentation

Remote Fax Answers Then Fails

The remote machine answers the call, but the Fax transmission sometimes fails to complete.
Initial Actions
• Check that Fax is enabled and configured properly for the local phone line.
• Check the target Fax number. If the number is in memory, is it saved correctly?
• Call the target Fax number from a desk phone and confirm a Fax tone response.
• Check Fax cord condition and connections between the system and Fax line.
Primary Causes
The Fax line quality is poor for Super G3 transmission speeds (default).
Troubleshooting Procedure
Table 1 Remote Fax Answers then Fails Troubleshooting Procedure
Step Questions or Actions
1 Print a Protocol Report.
Is there a communication failure indicated
(V.34-PH2 or PH3)?
2 Reduce the Starting Speed to G3 (14.4
kbps) and retest.The system uses Super
G3 (33.6 kbps) by default. Some phone
lines and older Fax machines do not sup-
port this speed.
Does the transmission complete?
Diagnostics
Remote Fax Answers Then Fails, Fax Does Not An-
Yes No
Go to Step 2. Change the configu-
ration to the correct
line type.
Complete. Reduce the trans-
mission speed until
the connection is
reliable.

Fax Does Not Answer

The system does not answer incoming calls.
Initial Actions
• Check that Fax is enabled and configured properly for the local phone line.
• Check that the phone line supports Fax protocols.
• Check Fax cord condition and connections between the system and Fax line.
Primary Causes
This is usually a ring detection problem, or an unusual or low-quality ring signal. A high Answer
Delay setting, Junk Fax Prevention, or Fax Receive settings might impede inbound calls.
Troubleshooting Procedure
Table 1 Fax Does Not Answer Troubleshooting Procedure
Step Questions or Actions
1 Print an Activity Report.
Do incoming calls appear on the report?
2 Test the incoming line using a phone.
Does the phone ring?
3 Test the Fax from a local machine.
Send a test Fax from a local machine.
Does the system answer?
10/2006
6-48
Yes No
Go to Step 2. Change configura-
tion settings that
could impede
inbound calls.
Go to Step 3. Connect the system
to a different access
point.
Check the line qual- Replace the Elec-
ity. tronics Module (REP
5.0.5).
Initial Issue
Phaser 8510/8560MFP Multifunction Product