Network Problems - Xerox Phaser 8560MFP Service Documentation

f. If you still cannot connect to the system via network, try another computer.
4. In Mac OS X, open Printer Setup Utility, located at Applications --> Utilities at the root of
the Mac OS X boot disk. Check to make sure the system status does not indicate
Stopped. If it does, check your network and insure the host system is on the same subnet
as the system. Correct if needed. Delete all jobs in the queue for the system by double-
clicking the system name, selecting each job, and clicking Delete. Restart the print queue
by clicking Start Jobs. Try your print job again.
5. In the Printer Setup Utility, select your system. In the Printers menu, select Show Info.
From the pull-down menu in Printer Info, make sure the configuration shown for the printer
is correct. If the configuration is wrong, click the configuration in the pull-down menu, and
re-install. Check the Installable Options and make sure they match the system's configu-
ration. If any changes are made, retry your print job.
6. If there is still no output, try printing from a simple application. Open TextEdit located at
the Applications folder, select New File, and create a small test document. Select Print
from the File menu.
7. If an error message displays or there is no output, try turning on the PostScript error sta-
tus from CentreWare IS or the system's Control Panel. PostScript will now output an error
page if an error occurred during the print job, assuming the system received it.
8. Try printing again using the TextEdit tool located at the Applications folder. Once you have
opened a document or created a new document, select Print from the File menu. Click on
the Printer pull-down menu, and then select Edit Printer List. Click the add button, or pick
Add Printer from the Printers menu (The add button is configurable, so it may not be
there). Select IP Printing from the pull-down menu. Put the IP address your system in the
Printer's Address text area. Click on the Printer Configuration pull-down menu, and then
select XEROX. A scrolling list should display. Pick the correct Xerox Phaser 8510/
8560MFP configuration. You can check the exact configuration on the system's Startup
page in the upper right corner. The newly added system displays in bold on the printer list,
indicating it is the default system. When you are done adding the new system, close the
Printer List dialog. Now select your system from the Printer pull-down menu, and then
click Print in the dialog box.
9. If you can print from the TextEdit tool, but cannot print from your application, the problem
is likely in your application. Check for upgrade availability or contact the application ven-
dor for further diagnosis.
Windows Printing Problems
1. Try printing a test page from the system driver's Properties dialog box.
2. Try printing from another application.
3. Try printing to another network/PostScript printer
4. Try printing from another computer.
5. If the error returns, turn On the PostScript error handler through the Control Panel Post-
Script Error Info in the Support menu, or CentreWare IS and print the document again.
Take note of the information on the error page that just printed.
Initial Issue
Phaser 8510/8560MFP Multifunction Product

Network Problems

Selecting Network Diagnostics runs a test on the TCP/IP connection (Ethernet Port) and dis-
plays the results. If no errors are detected, the message Network diagnostics completed, No
problem detected displays, along with options for Help or printing either the Connection Setup
or Configuration page. The Connection Setup and Configuration pages list current network
parameters stored in the system's NVRAM. If Network Diagnostics detects an error, the error
message displays with menu options to assist in correcting the error. Pressing Help (?) pro-
vides help text listing steps to help diagnose and clear the error.
In situations where Network Diagnostics completes without an error, but printing continues to
fail, test the system's Ethernet Port directly using a cross-over cable and a second, known
good, Ethernet Port. A successful test using this procedure eliminates the system's networking
hardware as the root cause.
NOTE: The Ethernet Port verification procedures were developed for Windows XP or Mac OS
X. If a different operating system is in use, adapt the steps as necessary.
Windows Ethernet Port Verification
1. Connect a crossover cable between the system and computer's Ethernet Ports.
2. Verify that the system is Ready.
3. Click Start, and then Run at the computer to access the Run dialog.
4. Type in cmd and click OK on the Run dialog to launch the MS-DOS command window.
5. Type in ipconfig at the MS_DOS command prompt and press Enter to display the com-
puter's IP address, subnet mask, and gateway.
6. Print the Configuration page to verify that TCP/IP is enabled and obtain the current TCP/
IP values stored in the system's NVRAM.
NOTE: Configure the system's TCP/IP network parameters to enable direct communica-
tion with the computer.
7. Disable DHCP/BOOTP and AutoIP on the system.
8. Select an IP address for the system that matches the computer, except for the last field,
which must be unique.
9. Edit the system's gateway and subnet mask to match the computer.
10. Type ping followed by a space and the system's IP address at the MS_DOS command
prompt, and then press Enter. If the number of packets sent and received match, the
Ethernet Port is functional. If the request times out and fails to reply, either the cable or the
port is defective.
Ethernet Port Verification for LOCAL LINK Default IP Addresses
An alternate method is required to test the Ethernet port when the PC's IP address falls within
the range 169.254.xxx.xxx. PCs that have not been configured for a specific network default to
a "LOCAL LINK" value within the 169.254.xxx.xxx range.
NOTE: To comply with industry standards, Phaser Multifunction Products cannot be manually
configured for IP addresses within the LOCAL LINK range.
NOTE: Always print the Configuration page to obtain a record of the system settings before
changing the IP address. After testing the system, be sure to restore the system's original net-
work settings.
10/2006
Operating System and Application Problems, Net-
6-43
Diagnostics