Xerox Phaser 8560MFP Service Documentation page 246

1. Connect a crossover cable between the PC and system.
2. Verify the system is Ready.
3. Use the system's control panel to enable AutoIP:
a. Select the system Setup menu.
b. Select the Connection Setup menu.
c. Select the Network Setup menu.
d. Select the TCP/IP Setup menu.
e. Set AutoIP to On.
f. Exit the menu so the system is Ready.
4. Reset the system to cause AutoIP to assign a new IP address (cycle power or select
Restart system from the Shutdown menu).
5. After the system's IP address is set, test communication by sending the "PING" com-
mand.
6. If the test fails, install a different cable and retest.
Mac OS X Ethernet Port Verification
1. Turn the system on and wait until it is Ready.
2. To check the computer's TCP/IP settings, use the Apple menu to select System Prefer-
ences.
3. Select Network.
4. Select Show Built-in Ethernet.
5. Click the TCP/IP tab and record the computer's IP address, subnet mask, and gateway.
6. Print the Configuration page and verify that TCP/IP is enabled on the system.
7. Select an IP address for the system that matches the computer, except for the last field,
which must be unique.
8. Edit the system's gateway and subnet mask to exactly match the computer's.
9. Connect a crossover cable between the Ethernet Ports on the system and the Mac
10. Test the application using Network Utility by double-clicking the hard drive icon
11. Select Applications --> Utilities --> Network Utility.
12. Click the PING tab.
13. Enter the system's IP address.
14. Configure the utility to PING the system four times. The test will end after four attempts.
15. Click the PING button to complete the test.
16. If the number of packets sent and received match, the test was successful and the Ether-
net port is functioning. If the request times out and fails, the cable or the port are malfunc-
tioning.
Network Logging
The system maintains 6 logs in memory detailing network functions. The logs contain TCP/IP,
NetWare and AppleTalk initialization events. The logs can also be accessed remotely via Cen-
treWare. The logs list events chronologically. The log is limited in length; when the log is full the
system stops recording data to the log. The logs are stored on the Hard Drive so only new data
is stored each time the system's power is cycled.
There is a Connection Setup page, Configuration page, and a network reset available for trou-
bleshooting Network problems.
Diagnostics
Network Problems
To print an Event Log or Runtime Log:
1. Place the system in normal Customer Mode.
2. From the main menu, highlight Troubleshooting and press Enter.
3. Scroll and highlight Network Log Pages and press Enter
4. Highlight the appropriate menu item from the list and select Enter.
5. The page should now print.
NOTE: To print the Connection Setup or Configuration page, select the system Setup
menu.
Obtaining Serial Back Channel Trace
In rare cases the system may exit unusual behavior that is difficult to troubleshoot. In such
cases, if feasible, it can be useful to obtain a Back Channel Trace from the system's on-board
serial port. The Back Channel Trace, lists step-by-step what the system is doing up to the point
that an error occurs. The trace may offer clues to help troubleshoot the problem.
You will need the following:
• Computer with a serial port or a USB to Serial DB9 adaptor
• Null modem serial cable P/N 012153500
• Diagnostic Serial Adapter cable P/N 012154300
To obtain a trace:
1. Connect the serial cable to your PC. Serial port settings are 19.2 kbaud, 8 bits, no parity,
1 stop bit, and hardware control.
2. Turn off the system.
3. Connect the serial cable with adapter to the 5-pin connector (J14). The label THIS SIDE
UP of the serial port adapter should face towards the back of the system.
4. Start up a terminal program such as in window's HyperTerminal (usually located in Pro-
grams:Accessories:Communications:HyperTerminal). Ensure the serial port settings, usu-
ally COM1: is correct.
5. Turn on the system.
The trace should appear in the terminal dialog window. Examine the trace to troubleshoot the
problem. Save the trace as a file, if necessary.
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Initial Issue
Phaser 8510/8560MFP Multifunction Product