Centreware Internet Services Problems - Fuji Xerox DocuCentre-V C2265 Administrator's Manual

Problem Solving

CentreWare Internet Services Problems

The possible symptoms and remedies for problems when using CentreWare Internet
Services are as follows:
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Symptom
Cannot connect to CentreWare
Internet Services.
The [Please wait] message is
continuously displayed.
The [Refresh] button is not
functioning.
Selecting the menu on the left
frame does not update the right
frame contents.
The screen display isdistorted.
The latest information is
notdisplayed.
Characters are not correctly
displayed.
Pressing [Apply] does not apply
the new settings.
When you click [Apply],
amessage such as "The server
has returned ineffective or
unrecognizable response" or "No
data" is displayed on the
browser.
Cannot delete jobs.
Remedy
Is the machine working properly? Check whether the
machine is turned on.
Is the Internet Services (HTTP) port activated? Print a
Configuration Report to confirm.
Is the Internet address correctly entered?Confirm the
Internet address again. If the problem persists, enter an
IP address to connect to CentreWare Internet Services.
Is a proxy server being used?Depending on the proxy
server, connections may not be possible. Set the
browser to [Not using proxy server] or set that particular
address to [Not using a proxy server].
Wait for a while as instructed.If the status does not
change, click the [Refresh] button. If this does not
impart any effect, confirm whether the machine is
operating correctly.
Old information may be cached on your web browser.
Clear all the information cached on the web bowser.
Your browser may not support Centreware Internet
Services.
Change the window size for the browser.
Click the [Refresh] button.
Use language command.
Are the entered values correct? If a value outside of the
permitted range is entered, the update will
automatically be made within the range.
This may occur when the control panel is being
operated or the operation has just been completed.
When the automatic reset function is set, any setting
configure with CentreWare Internet Services is not
applied until setting the time set for automatic reset.
Wait until then.
The machine is in the Sleep mode. Press the <Power
Saver> button on the control panel of the machine to
exit the Power Saver mode.
Is the password correct? The entries for Password and
Confirm Password do not match. Enter the correct
password.
Restart the machine.
Wait for a while, and click [Refresh].