Nortel CallPilot Administrator's Manual page 228

228 Chapter 12 Monitoring the CallPilot server and resources
Multimedia Monitor also displays a channel (DN) and position (Label) in a
pop-up when you move the mouse cursor over the channel's check box.
Changing the Multimedia Monitor refresh rate
By default, the Multimedia Monitor refreshes the display every five seconds
with updated channel status information. Increasing the frequency of
updates increases the load on the server.
Stopping multimedia channels
You can courtesy stop or stop channels to put them into off-duty status. In
off-duty state, multimedia channels cannot carry any voice, fax, or speech
recognition data.
If you take multimedia channels off duty, you must manually start them to put them
back on duty. Channels that are manually taken off duty do not automatically start
when you restart or power up the CallPilot server.
Starting off-duty multimedia channels
Starting an off-duty channel puts it into the idle state. Typically, you start
multimedia channels after the system is powered up following major
upgrades or installations. If a multimedia channel is off-duty for any other
reason, you must isolate the cause of the problem and take appropriate
action to fix it. For example, you can run diagnostics on the multimedia
channel to determine if there is a problem with it.
Multimedia channel states
After completing call processing, a channel remains in the active state in
anticipation of receiving future calls. If it does not receive another call after 30
seconds, an active channel changes to an idle state.
The icon that appears for each channel indicates the channel status.
Copyright © 2007, Nortel Networks
.
Note: The Maintenance screen appears only if it is possible to run
diagnostics on the selected hardware.
Active
Disabled
Idle
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
ATTENTION
ATTENTION
Not Configured
Off Duty
Power Off