Nortel CallPilot Administrator's Manual page 12

12 Contents
Customizing system prompts 146
Configuring delivery to DNs not associated with CallPilot mailboxes 147
Chapter 10 Configuring CallPilot services
Voice messaging and call answering services 152
Controlling costs with dialing restrictions and permissions 153
Express voice messaging service 154
Outcalling services 154
Addressing groups 155
Message notification options 159
Methods of message notification 160
Remote text notification of new or urgent messages 162
Message Forwarding Rule 163
Speech activated messaging 173
Addressing capabilities 174
Pause characters 174
Service directory numbers 181
Configuring a session profile for messaging services 183
Defining the broadcast message numbers 183
Fax (multimedia) messaging 185
Configuring alternate telephone interfaces 188
Configuring Contact Center Voice Services support 192
Dynamic channel allocations 197
Email-by-Phone with CallPilot Manager 199
Email-by-Phone with My CallPilot 200
Networking solutions 200
Application Builder 201
Desktop messaging and My CallPilot 202
Centralized Control of Desktop Options 202
Configuring the Enhanced Names Across the Network feature 202
Capacity for temporary remote users 203
Requirements for the Enhanced NAN feature 203
Synchronizing user information across networked servers 204
Chapter 11 CallPilot voice forms: planning a voice form
Overview 205
Introduction 205
People involved in implementing a voice form 206
Stand-alone versus integrated voice forms 206
Example of a voice form structure 206
Voice form limits 207
Seven steps to plan and design a voice form 208
Step 1. Identify the purpose of the voice form application. 208
Step 2. Obtain a copy of the paper form or write out the form on paper. 208
Step 3. Determine the voice form flow and compose the prompts. 208
Copyright © 2007, Nortel Networks
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Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
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