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Nortel CALLPILOT Installation And Configuration Manual

Part 2: 1001rp server hardware installation
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555-7101-217
555-7101-217
CallPilot
Installation and Configuration
Part 2: 1001rp Server Hardware Installation
Product release 2.02
Standard 1.0
May 2003

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  • Page 1 555-7101-217 555-7101-217 CallPilot Installation and Configuration Part 2: 1001rp Server Hardware Installation Product release 2.02 Standard 1.0 May 2003...
  • Page 2 P0605618...
  • Page 3 Nortel Networks reserves the right to seek all allowable remedies for such breach. This page and the following page are considered the title page, and contain Nortel Networks and third-party trademarks.
  • Page 4 *Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
  • Page 5 Publication history May 2003 Release 2.02, Standard 1.0 of CallPilot Installation and Configuration, Part 2: 1001rp Server Hardware Installation is issued for general release. Information on single-point grounding has been added to Chapter 4, “Installing the server and connecting the peripheral devices”. October 2002 Standard 1.0 of CallPilot Installation and Configuration, Part 2: 1001rp Server Hardware...
  • Page 6 Publication history Standard 1.0 CallPilot...

  • Page 7: Table Of Contents

    Contents 1001rp server description Server features ..........10 Slot assignments .
  • Page 8 Connecting the server to the CLAN (optional)..... . 64 Installing the Nortel Networks software feature key adapter ... 66 Connecting the server to power .

  • Page 9: 1001Rp Server Description

    C h a p t e r 1 1001rp server description In this chapter Server features Slot assignments IRQ mapping table Network connectivity Supported peripheral devices Part 2: 1001rp Server Hardware Installation...

  • Page 10: Server Features

    1001rp server description Standard 1.0 Server features Introduction This section provides a general overview of the 1001rp server. Server dimensions and weight Height 32 cm (12.5 in.) Width 48.3 cm (19 in.) Depth (distance from front to back) „ without front bezel 49.5 cm (19.5 in.) „...
  • Page 11 May 2003 1001rp server description Front panel features (front view without the front bezel) The front view of the 1001rp server chassis shows redundant dual fans to the left and the right of the status panel. The left drive bay holds six SCSI hard drives with hot-pluggable carriers.

  • Page 12: Rear Panel Diagram

    1001rp server description Standard 1.0 Rear panel diagram Note: The following diagram shows the slot locations in the rear panel: Video CLAN ELAN card card card Slot 20 COM1 COM2 PS/2 PS/2 Parallel card Key- Mouse port (LPT1) (slot 8) board Slot 1 Power...
  • Page 13 May 2003 1001rp server description Overhead view of empty server showing PCI and ISA connectors The following diagram shows the location of the PCI, SBC, and ISA connectors inside the server. The view in the diagram is from the rear of the server.

  • Page 14: Slot Assignments

    (such as the Maintenance Administration page) „ the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel Networks. Therefore, your server may not have all of the slots populated. Slot definition and slot numbering In these tables, the term “slot”...
  • Page 15 May 2003 1001rp server description CallPilot- assigned board Slot number label Meridian 1 Succession CSE 1000 Slot 3 BRD03 Not used Not used Slot 4 BRD04 Not used Not used Slot 5 BRD05 Not used Not used Slot 6 BRD06 Not used Not used Slot 7...
  • Page 16 1001rp server description Standard 1.0 CallPilot- assigned board Slot number label Meridian 1 Succession CSE 1000 Slot 20 BRD20 PCI RAID controller PCI RAID controller a. On some CallPilot Manager applications, the CallPilot-assigned board label appears. This label corresponds to the slot number. For example, BRD12 refers to the board in slot 12.

  • Page 17: Irq Mapping Table

    May 2003 1001rp server description IRQ mapping table Introduction The following table displays the assignments for each Interrupt Request Line (IRQ) with the associated slot or device. You do not need this information for installation, but you may need it for troubleshooting. Note: IRQs 9, 10, 11, and 15 are assigned to system PCI slots rather than to specific devices.
  • Page 18 1001rp server description Standard 1.0 Slot or device Math coprocessor Primary EIDE controller Assigned to slots 12, 16, and 18 CallPilot...

  • Page 19: Network Connectivity

    May 2003 1001rp server description Network connectivity Introduction This section describes how the 1001rp server can be integrated into your network. The integration depends on the type of switch you are using. ATTENTION To secure the CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization’s firewall.
  • Page 20 1001rp server description Standard 1.0 Sample network setup: Meridian 1 The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch. The Meridian 1 switch can be one of the following: „ Option 11C or Option 11C Mini „...
  • Page 21 May 2003 1001rp server description Sample network setup: Succession CSE 1000 The following diagram shows a CallPilot server network setup with a Succession CSE 1000 system: Web-enabled Desktop i2004 CallPilot client Internet administrative phonesets Telephony LAN/Customer LAN (10/100BaseT or 100BaseT) Succession Router or Internet...
  • Page 22 (NTP 553-3023-210). Switch connectivity For more details about how the 1001rp server and switch connection is established, refer to Part 3 of the CallPilot Installation and Configuration binder. CallPilot ELAN and CLAN network setup The 1001rp server provides 10- or 100Base-T Ethernet connectivity through network interface cards (NIC) installed in the server.
  • Page 23 Appropriate networking equipment must be available for both the CLAN and ELAN. The CLAN and ELAN must be properly configured for correct CallPilot operation. To ensure correct configuration, Nortel Networks recommends that you consult a network specialist. ATTENTION For important considerations about using the ELAN in your network, see “About the ELAN”...

  • Page 24: Supported Peripheral Devices

    1001rp server and the Meridian 1 switch or Succession CSE 1000 system. The customer can supply a hub from third-party vendors or purchase the 3Com 10BaseT Ethernet hub (NTRH9017) from Nortel Networks. Since the hub is an external device, it requires an AC power source.

  • Page 25: Preparing For Installation

    C h a p t e r 2 Preparing for installation In this chapter Installation overview Unpacking the 1001rp server Removing the front bezel and server cover Inspecting the server interior Part 2: 1001rp Server Hardware Installation...

  • Page 26: Installation Overview

    Check Ensure that you have reviewed the “Installing CallPilot” section in Part 1 of the CallPilot Installation and Configuration binder, and completed stage 1 of the “Installation checklist.” Unpack the server, and ensure you have all the items you need (see page 29).
  • Page 27 May 2003 Preparing for installation Step Description Check For a DC-powered server, set up the DC power source (see page 43). Place the 1001rp server in the chosen location (see page 54). Replace the front bezel (see page 34). Set the DIP switches on the modem (see page 57). Connect the 1001rp server and devices as follows: „...

  • Page 28: Conventions For Warnings

    Preparing for installation Standard 1.0 Conventions for warnings You may encounter the following types of warnings in this guide. Do not ignore them. DANGER Risk of electric shock Warns you of an immediate electrical hazard which, if not avoided, will result in shock, serious injury, or death. WARNING Risk of personal injury Warns you of a situation in which you can be injured if...

  • Page 29: Unpacking The 1001Rp Server

    May 2003 Preparing for installation Unpacking the 1001rp server Introduction Follow this procedure to unpack the server and peripherals. WARNING Risk of personal injury The 1001rp CallPilot server weighs approximately 34 kg (75 lbs) as shipped from manufacturing. To prevent personal injury, have someone help you to unpack and position the server.
  • Page 30 Preparing for installation Standard 1.0 5 Save all packing materials and cartons in case you must return any equipment to the carrier. What’s next? Remove the server cover so that you can inspect the interior of the server. See “Removing the front bezel and server cover” on page 31. CallPilot...

  • Page 31: Removing The Front Bezel And Server Cover

    May 2003 Preparing for installation Removing the front bezel and server cover Introduction To access the server interior, you must remove both the front bezel and the server cover. To remove the front bezel, see page 32. To remove the server cover, see page 33. To replace the front bezel, see page 34.

  • Page 32: To Remove The Front Bezel

    Preparing for installation Standard 1.0 To remove the front bezel CAUTION Risk of equipment damage Do not attempt to move or lift the server before removing the front bezel; the server can disengage from the bezel and fall. 1 Unlock and open the double doors of the front bezel. See “A” in the diagram below.
  • Page 33 May 2003 Preparing for installation To remove the server cover DANGER Risk of electric shock High current inside the chassis can cause severe injury. CAUTION Risk of equipment damage Take precautions to protect internal components. Electrostatic discharge (ESD) can render boards damaged or unusable. Wear an ESD wrist strap.
  • Page 34 Preparing for installation Standard 1.0 To replace the front bezel after installation is complete When the CallPilot server installation is complete and the server is in its final location, replace the front bezel. 1 Align the front bezel with the ball studs located at each faceplate corner. See the diagram below: Clips inside front bezel...

  • Page 35: Inspecting The Server Interior

    3 Review the slot locations (see “Slot definition and slot numbering” on page 14). 4 Do one of the following: THEN you observe any damage contact your Nortel Networks technical support representative. components have become secure them. loose Refer to the procedures in Part 5 of the CallPilot Installation and Configuration binder.
  • Page 36 Preparing for installation Standard 1.0 THEN you are satisfied that the replace the server cover and 1001rp server has arrived proceed with the hardware at your site undamaged installation. See “Installation checklist” on page Note: Do not reinstall the front bezel until the server is in its final location and the CallPilot installation is complete.

  • Page 37: Power Supply Installation

    C h a p t e r 3 Power supply installation In this chapter Safety precautions Section A: Installing the power supply modules (AC or DC) Installing the second power supply module (AC or DC) Section B: Setting up DC power source for a 1001rp DC server DC wire gauge tables DC rack cabling About the Power Distribution Unit...

  • Page 38: Safety Precautions

    Power supply installation Standard 1.0 Safety precautions Equipment handling guidelines External power equipment, such as an uninterruptible power supply (UPS), is usually very heavy. This equipment requires special handling procedures and additional personnel for unloading and installation. Be aware of weight distribution, and prevent the equipment room floor from being overly stressed.

  • Page 39: Section A: Installing The Power Supply Modules (Ac Or Dc)

    May 2003 Power supply installation Section A: Installing the power supply modules (AC or DC) In this section Installing the second power supply module (AC or DC) Part 2: 1001rp Server Hardware Installation...

  • Page 40: Installing The Second Power Supply Module (Ac Or Dc)

    Power supply installation Standard 1.0 Installing the second power supply module (AC or DC) Introduction One power supply module is shipped installed. The second power supply module is shipped uninstalled and must be installed as part of the CallPilot installation. AC versus DC systems The power supply modules are similar in appearance for both AC and DC 1001rp servers.
  • Page 41 May 2003 Power supply installation The diagram below shows the location of the power supply modules in a server that has both power supply modules installed: Power supply modules G101751 Part 2: 1001rp Server Hardware Installation...
  • Page 42 Power supply installation Standard 1.0 To install the power supply module DANGER Risk of electric shock High current inside the chassis can cause severe injury. The server is shipped with one power supply module installed in the bottom power supply bay. You must install the second power supply module, as described here: 1 Align the power supply module with the top power supply bay.

  • Page 43: Section B: Setting Up Dc Power Source For A 1001Rp Dc Server

    May 2003 Power supply installation Section B: Setting up DC power source for a 1001rp DC server In this section DC wire gauge tables DC rack cabling About the Power Distribution Unit Bringing power and ground into the PDU Part 2: 1001rp Server Hardware Installation...

  • Page 44: Dc Wire Gauge Tables

    Power supply installation Standard 1.0 DC wire gauge tables Introduction The tables in this section specify the DC power feed wire requirements. Cabinet and module DC feed recommended wire gauge specifications Junction Junction box #4 box #4 Length #10 AWG #8 AWG #6 AWG 0–30 m (100 ft) 0–45 m (150 ft)
  • Page 45 May 2003 Power supply installation Metric wire conversion Industry standard Resistance at 20 C AWG No. nominal (sq mm) (Ohm/100 m) 0.05 0.08 0.13 0.20 0.33 0.63 1.00 1.40 2.00 0.75 2.90 4.60 Part 2: 1001rp Server Hardware Installation...

  • Page 46: Dc Rack Cabling

    Power supply installation Standard 1.0 DC rack cabling The following diagram shows typical rack power cabling: External ELAN Monitor Switch Server Server Modem See note External UPS (Optional) Primary -48VDC A -48VDC B External power feed (110/220 VAC, 220 optional) CallPilot...
  • Page 47 May 2003 Power supply installation -48VDC power distribution rationale „ Minimum installation is one Power Distribution Unit (PDU) with four 48VDC branch circuits fused at 20 amperes. „ The customer must be able to shut off any branch, and every unit at the site will continue to function properly.

  • Page 48: About The Power Distribution Unit

    Power supply installation Standard 1.0 About the Power Distribution Unit Introduction A Power Distribution Unit (PDU) is installed in a rack that has DC-powered servers. Power from the DC supply source enters the PDU and can then be distributed to one or more servers. A single PDU can supply DC power to four DC power supply modules.
  • Page 49 May 2003 Power supply installation PDU terminal blocks and wiring diagram A PDU consists of eight terminal blocks within a metal enclosure. Before installing the PDU, connect the terminal blocks so that each output connector receives power from a separate -48VDC branch circuit, as shown in the following diagram.

  • Page 50: Bringing Power And Ground Into The Pdu

    Power supply installation Standard 1.0 Bringing power and ground into the PDU Introduction Install BAT/BATRTN wires in pairs. Each pair of wires supplies voltages to a module through a power harness. The module harnesses are installed in the cabinet PDU and connected to the modules at the factory. See “About the Power Distribution Unit”...
  • Page 51 May 2003 Power supply installation 11 Select a #10 green wire safety ground and attach it to the cabinet. 12 Measure the module ground continuity by touching one multimeter lead to any BATRTN terminal block connector and the other end to the GND terminal block connector.
  • Page 52 Power supply installation Standard 1.0 CallPilot...

  • Page 53: Installing The Server And Connecting The Peripheral Devices

    Preparing the modem Connecting peripherals to the server Connecting the server to the ELAN Connecting the server to the CLAN (optional) Installing the Nortel Networks software feature key adapter Connecting the server to power Part 2: 1001rp Server Hardware Installation...

  • Page 54: Installing The Server

    Before you install the 1001rp server, ensure that the chosen location meets the requirements identified on the “Site inspection checklist” provided in Part 1 of the CallPilot Installation and Configuration binder. To install the server Place the 1001rp server in its chosen location. If you are installing the server in a rack cabinet, follow the instructions that are provided with the slide rails.

  • Page 55: Preparing The Modem

    Introduction You require a modem to support remote dial-up access to the CallPilot server. The modem also enables Nortel Networks technical support to connect to your CallPilot server for troubleshooting purposes. Nortel Networks connects to your server only when you request technical assistance.
  • Page 56 Installing the server and connecting the peripheral devices Standard 1.0 Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot server. Note: This section applies only to the US Robotics 33.6 or 56 Kbps external Sportster modem.
  • Page 57 May 2003 Installing the server and connecting the peripheral devices To set the modem DIP switches Use a pair of tweezers or a small screw driver to set the DIP switches as described in the “Change to” column of the following table: Note: ON is down.
  • Page 58 Installing the server and connecting the peripheral devices Standard 1.0 Default Change switch setting Function Carrier Detect (CD) override „ OFF: The modem sends a CD signal when it connects with another modem; it drops the CD on disconnect. „ ON: CD is always ON (override).

  • Page 59: Connecting Peripherals To The Server

    May 2003 Installing the server and connecting the peripheral devices Connecting peripherals to the server Rear panel connections Video CLAN ELAN card card card Slot 20 COM1 COM2 PS/2 PS/2 Parallel card Key- Mouse port (LPT1) (slot 8) board Slot 1 Power switch Power...
  • Page 60 Standard 1.0 CAUTION Risk of system failure You can install or use only Nortel Networks approved peripheral devices on your server. Installation or use of unapproved peripheral devices can result in system failure. To connect the mouse, keyboard, and monitor to the server 1 Place the monitor, keyboard, and mouse in the same location as the server.
  • Page 61 May 2003 Installing the server and connecting the peripheral devices 6 Connect the power cord to the modem, and plug the other end into a wall receptacle or power bar. 7 Turn on the modem. What’s next? Continue with “Connecting the server to the ELAN” on page 62. Part 2: 1001rp Server Hardware Installation...

  • Page 62: Connecting The Server To The Elan

    ELAN controller’s MAC address. 3 Record the MAC address on the Configuration Wizard worksheet that is provided in Part 1 of the CallPilot Installation and Configuration binder. You need the MAC address to identify the ELAN when running the Configuration Wizard to configure the CallPilot server.
  • Page 63 May 2003 Installing the server and connecting the peripheral devices However, if you choose to establish a direct point-to-point ELAN connection, no other device can connect to the ELAN. 5 At the switch, connect the ELAN network cable to an MAU (Ethernet) transceiver.

  • Page 64: Connecting The Server To The Clan (Optional)

    CLAN controller’s MAC address. 3 Record the MAC address on the Configuration Wizard worksheet that is provided in Part 1 of the CallPilot Installation and Configuration binder. You need the MAC address to identify the CLAN when running the Configuration Wizard to configure the CallPilot server.
  • Page 65 May 2003 Installing the server and connecting the peripheral devices What’s next? Continue with “Installing the Nortel Networks software feature key adapter” on page 66. Part 2: 1001rp Server Hardware Installation...

  • Page 66: Installing The Nortel Networks Software Feature Key Adapter

    Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Nortel Networks software feature key adapter, which plugs into the parallel port. An illustration of the software feature key embedded in the software feature...
  • Page 67 May 2003 Installing the server and connecting the peripheral devices Requirements For installation, you require a Phillips No. 1 screwdriver. To install the software feature key adapter 1 Ensure that there is no cable connected to the parallel port. Note: The parallel port is also known as the printer port or LPT1. It is located at the back of the server.

  • Page 68: Connecting The Server To Power

    Installing the server and connecting the peripheral devices Standard 1.0 Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals. Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system.
  • Page 69 May 2003 Installing the server and connecting the peripheral devices Before you connect the server to the power source, review the following diagram to ensure that all peripheral hardware devices are in place. CallPilot server RJ-45 RJ-45 RS-232 Mouse Monitor ELAN hub CLAN hub Modem...
  • Page 70 Installing the server and connecting the peripheral devices Standard 1.0 To connect the 1001rp AC server to power CAUTION Risk of personal injury and hardware failure The power outlets that are used by the CallPilot server and its peripheral devices must be connected to the same single-point ground reference as the one used by the Meridian 1 switch or Succession CSE 1000 system.
  • Page 71 May 2003 Installing the server and connecting the peripheral devices To connect the 1001rp DC server to power DANGER Risk of electrical shock „ Only qualified personnel can alter electrical connections. „ Ensure the PDU is turned off until you are instructed to turn it on.
  • Page 72 The following photograph shows the keyed plug of the DC power cable. This plug connects to the PDU: Note: If you are not using a Nortel Networks-supplied PDU, snip this plug and connect the cable appropriately to your DC power plant.
  • Page 73 Installing the server and connecting the peripheral devices What’s next? If Windows NT started successfully, proceed with the switch and server set up as described in Part 3 of the CallPilot Installation and Configuration binder. Part 2: 1001rp Server Hardware Installation...
  • Page 74 Installing the server and connecting the peripheral devices Standard 1.0 CallPilot...

  • Page 75: Index

    Index monitor mouse adapter diagram software feature key, illustration connection alarm board network, M1 and CallPilot server assigned board label network, Succession CSE and CallPi- CallPilot Manager lot server front panel PCI and ISA connectors rear panel slot locations checklist server connections for the power cord and installation peripherals...
  • Page 76 Index Standard 1.0 required equipment illustration features required equipment server monitor features, front panel connecting to the server diagram description front bezel mouse connecting to the server description MPB16-4 board slot number for M1 grounding guidelines slot number for Succession CSE 1000 illustration network modem...
  • Page 77 May 2003 Index AC server software feature key DC server Succession CSE 1000 and CallPilot server power distribution rationale network diagram Power Distribution Unit switches, setting DIP See PDU modem power guidelines power supply bringing power and ground into the PDU tables, slot assignment DC wire gauge tables telephony LAN...
  • Page 78 Index Standard 1.0 CallPilot...
  • Page 80 Part 2: 1001rp Server Hardware Installation Copyright © 2003 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

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