Monitoring Call Channels; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

226 Chapter 12 Monitoring the CallPilot server and resources
Reports on deliveries to external DNs
You can view the average and maximum times that each service is forced to
wait to acquire a channel. Run the following reports to determine if services
that deliver messages to external DNs are able to acquire channels when
needed.
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Networking reports
If the AMIS or VPIM Networking services are installed, you can run the
Open Networking Activity report. A high number of blocked sessions means
that the service cannot acquire channels to complete calls.

Monitoring call channels

If the CallPilot server has trouble processing incoming calls, use Channel
Monitor to view the state of call channels.
Channel Monitor
From Channel Monitor, you can monitor the current activity of functioning
call channels, identify which call channels are not functioning, and identify
the physical location of a channel by its icon position on the Channel
Monitor screen. Channel Monitor also displays a channel directory number
(DN) and position (Label) in a pop-up when you move the mouse cursor
over the channel check box.
Changing the Channel Monitor refresh rate
By default, the Channel Monitor refreshes the display every five seconds
with updated channel status information. Increasing the frequency of
updates increases the load on the server.
Starting call channels
Starting an Off Duty call channel puts it into Idle state. Typically, you start
call channels after the system is powered up following major upgrades or
installations. If a call channel is off duty for any other reason, use Channel
Monitor to help you isolate the cause of the problem and take appropriate
action to fix it.
Copyright © 2007, Nortel Networks
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DTT Activity report
Fax Deliveries Activity report
Fax on Demand Audit Trail Detail report
Fax Print Audit Trail Detail report
RN Activity report
RN Audit Trail Detail report

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007