Page 1: 1005R Server Maintenance And Diagnostics
Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704...
Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Page 3 RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc.
Page 5 Publication History July 2007 CallPilot 5.0, Standard 01.06 of the 1005r Server Maintenance and Diagnostics guide is updated as per CR - Q01665596-01. April 2007 CallPilot 5.0, Standard 01.05 of the 1005r Server Maintenance and Diagnostics guide is issued for general release.
Page 7: Table Of Contents
Chapter 1 How to get help Chapter 2 Outlining maintenance and diagnostics activities 1005r server features 11 Maintenance and diagnostics overview 13 Chapter 3 Troubleshooting your CallPilot system Startup diagnostics overview 17 Basic hardware check 17 Power-On Self-Test diagnostics 19...
Page 8 8 Contents Working with the Channel Monitor 60 Chapter 7 Using CallPilot system utilities Overview 63 Diagnostics Tool 64 PEP Maintenance utility 65 Session Trace 66 CallPilot System Monitor 68 Chapter 8 Replacing basic chassis components Removing and replacing the front bezel 73...
Page 9: Chapter 1 How To Get Help
How to get help This chapter explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support.
Page 10 10 Chapter 1 How to get help www.nortel.com/erc. Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Page 11: Chapter 2 Outlining Maintenance And Diagnostics Activities
LEDs, and status LEDs are visible. With the bezel cover removed, both hard drives, the peripheral DVD/CD/CDRW drive, the antistatic connection, and the front serial port are accessible. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 12 AC power supply banks. The PCI card brackets are in the middle of the back panel while the connectors and ports are along the bottom and left side. Copyright © 2007, Nortel Networks Control or feature Label...
Page 13: Maintenance And Diagnostics Overview
The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: • troubleshooting and diagnostics (identifying the cause of system problems and resolving them) Copyright © 2007, Nortel Networks Maintenance and diagnostics overview 13 Control or feature DB15 Telco alarm connector (not used)
Page 14 Your CallPilot server comes preinstalled with the Windows operating system and CallPilot server software. If your CallPilot server no longer functions because of a software problem, you may need to reinstall the CallPilot software or rebuild the system. Note: If you load the ﬁrmware on the server, both power supplies and hard drives must be connected and the hard drives must be online.
Page 15: Reference Documents
• recommended safety precautions for electrostatic discharge, handling cards, and handling your server Reference documents Copyright © 2007, Nortel Networks Maintenance and diagnostics overview 15 Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 16 16 Chapter 2 Outlining maintenance and diagnostics activities Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007 Copyright © 2007, Nortel Networks...
Page 17: Chapter 3 Troubleshooting Your Callpilot System
Chapter 3 Troubleshooting your CallPilot system In this chapter "Startup diagnostics overview" (page 17) "Basic hardware check" (page 17) "Power-On Self-Test diagnostics" (page 19) "Interpreting BIOS error messages" (page 21) "What to do when the server fails to boot into service" (page 24) "Interpreting hard drive LEDs"...
Page 18 18 Chapter 3 Troubleshooting your CallPilot system To run the startup test Step Action Ensure the system is powered down and the AC cords are disconnected. Wait 5 seconds before applying power again. Apply AC power to the server by plugging in the ﬁrst AC cord then the second AC cord.
Page 19: Power-On Self-Test Diagnostics
BIOS (Basic Input/Output)) that runs each time the 1005r server starts. The function of the POST is to test system components and display status messages. Copyright © 2007, Nortel Networks Functional description A critical system fault is an error or event with a fatal system impact.
Page 20 A beep code is a series of separate tones, each equal in length. If your system emits POST beep codes, record the beep code sequence and then call Nortel technical support before attempting to correct the problem. Ensure you have the required system information. Some POST beep codes are fatal and can require that you replace the server.
Page 21: Interpreting Bios Error Messages
Interpreting BIOS error messages When a recoverable error occurs during the POST, an error message appears describing the problem. If BIOS error messages appear, record the error messages and then call Nortel technical support before attempting to correct the problem. BIOS error messages BIOS error messages appear on the video monitor.
Page 22 22 Chapter 3 Troubleshooting your CallPilot system Error message CMOS Display Type Wrong CMOS Checksum Bad CMOS Settings Wrong CMOS Date/Time Not Set DMA Error FDC Failure HDC Failure Checking NVRAM... Update OK! Updated Failed Keyboard Error KB/Interface Error Memory Size Decreased Memory Size Increased Copyright ©...
Page 23: When A Processor In The 1005R Server Is Disabled
ﬁrmware module. Re-connect the power cords. Power on the system. Boot into service. Copyright © 2007, Nortel Networks When a processor in the 1005r server is disabled 23 Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 24: What To Do When The Server Fails To Boot Into Service
To determine why the server fails to boot to Windows Step Action If CallPilot fails to boot to Windows, follow these steps: Make a note of any diagnostic codes. Press the power switch to restart the server. View the diagnostic codes for failures during the boot sequence.
Page 25: Interpreting Hard Drive Leds
If you cannot shut the server down using Windows, press the power switch on the front panel and hold it in for more than 1 second. The server saves all system data and then powers off. Copyright © 2007, Nortel Networks "1005r front panel." (page 18) Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 27: Chapter 4 Using Windows Online Diagnostic Tools
This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager: •...
Page 28 You can view the Hardware system event log from ISM, or by booting from the CallPilot image DVD and selecting the system event log from the menu. If the server does not boot up, use the Nortel CallPilot Image Utilities on the DVD to view system event logs. Refer to (page 134).
Page 29 To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application log. Application log The following illustration shows an example of the System log. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 30 Note: Each error is date- and time-stamped. indicates major or critical errors. indicates minor errors, and indicates information. Note: If the error persists or the error description does not suggest a solution, contact your Nortel support representative. Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 31: Using Tcp/Ip Diagnostic Tools
The following ﬂags are available for the ipconﬁg command. ipconﬁg command extensions Flag /all /release /renew Copyright © 2007, Nortel Networks —End— Description Displays Help information. Displays full configuration information. Releases the IP address for the specified adapter. Renews the IP address for the specified adapter.
Page 32 -l size -i TTL -v TOS -r count -s count -j host-list Copyright © 2007, Nortel Networks —End— Description Pings the specified host until interrupted. Resolves addresses to host names. Specifies the number of echo requests to send. Sends buffer size.
Page 33 Tracert then examines the ICMP Time Exceeded messages sent back by intermediate routers. Tracert syntax The tracert command uses the following syntax: Copyright © 2007, Nortel Networks Description Specifies the Strict source route along host list. Specifies the Timeout in milliseconds to wait for each reply.
Page 34 The arp command displays and modiﬁes the IP-to-physical address translation tables used by Address Resolution Protocol (ARP). ARP command syntax The ARP command uses the following syntax: Copyright © 2007, Nortel Networks Description Specifies not to resolve addresses to host names.
Page 35 Press Enter. Result: The system runs the arp command. Type Exit to exit the Command Prompt dialog box and return to Windows. Copyright © 2007, Nortel Networks Description Displays current arp entries by interrogating the current protocol data. If inet_addr is specified, the IP and physical addresses for the specified computer appear.
Page 36 Parameter -a remotename -A IP address interval To run the nbtstat command from Windows Copyright © 2007, Nortel Networks —End— Description Lists the remote computer name table using its name. Lists the remote computer name table using its IP address.
Page 37 Parameter -p proto interval To run the netstat command from Windows Copyright © 2007, Nortel Networks —End— Description Displays all connections and listening ports. Displays Ethernet statistics. This can be combined with the -s option.
Page 38: Using The Chkdsk Utility
You can run the utility on drives C, D, E, or F. It is an online utility, but it reduces system performance while it runs. The chkdsk utility checks for errors at the Windows ﬁle system level. CallPilot can be affected by errors at both the Windows and CallPilot ﬁle system levels.
Page 39 Press Enter. Result: The system runs the chkdsk utility. Type Exit to exit the Command Prompt dialog box and return to Windows. Copyright © 2007, Nortel Networks Description Optional parameter to display the full pathname of every file on the disk.
Page 41: Chapter 5 Monitoring Server Hardware
Receive alert messages when the sensor values are out of range, or when a performance threshold is reached. Refer to the Help ﬁles in the ISM screen for more information. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 43: Chapter 6 Monitoring Multimedia Hardware
"Working with the Channel Monitor" (page 60) Understanding fault management Fault management is a subsystem within CallPilot that detects and notiﬁes you of potential or real hardware problems with the multimedia hardware. CallPilot monitors events in the multimedia hardware and raises an alarm when a fault occurs.
Page 44 44 Chapter 6 Monitoring multimedia hardware All events are reported to the fault management server. The fault management server lets the CallPilot server listen and respond to its clients. The interaction is called event processing and the server detects hardware faults in the multimedia hardware.
Page 45: Alarm Monitor
To investigate using the Alarm Monitor Step Action Run CallPilot Manager and log on. In CallPilot Manager, click System > Alarm Monitor. Result: The Alarm Monitor screen appears. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 46: Event Browser
Events are classiﬁed as Information, Minor, Major, or Critical. By default, the Event Browser displays the latest 100 critical events. Copyright © 2007, Nortel Networks for more alarms, if necessary. "Event Browser" (page —End—...
Page 47 Result: A description of the event appears in a new Web browser window. View the description and recovery action. Repeat steps If the solution to the problem is not apparent, contact your Nortel technical support representative. Copyright © 2007, Nortel Networks for more events, if necessary.
Page 48: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels ﬁrst. There are two ways to disable the call channels: •...
Page 49 Details are divided into the sections described in the following table. Component sections Section General Copyright © 2007, Nortel Networks shows a partially expanded tree for the Description This section shows general technical information about the selected component. This typically includes the following details: •...
Page 50 Multimedia channels Call channel DS30X link Copyright © 2007, Nortel Networks Description This section shows the state of the selected component. Use this section to start and stop a component before running a diagnostic test. For more information about working with component states, see the following sections: •...
Page 51: Viewing Component States
The component has been taken out of service at the switch. A red alarm exists at the receiving device. This alarm is sent by the receiving T1 device to CallPilot, and it remains in effect until the red alarm is cleared at the receiving device.
Page 52 Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus signs (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component you want to work with is visible.
Page 53: Starting And Stopping Components
To bring an out-of-service component back into service, you must start it. Start and stop components from the Maintenance section on the Maintenance screen. Nortel recommends that, if possible, you courtesy stop a component. Courtesy stop is available at the individual channel level. To courtesy stop CallPilot, use the following: •...
Page 54 Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus signs (+) until the component you want to work with is visible.
Page 55: Running Integrated Diagnostics
You want to ensure that a component is operating properly after installing or reinstalling it. • The CallPilot server is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation).
Page 56 Nortel technical support representative, depending on the component. To run a diagnostic test Step Action Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see Copyright © 2007, Nortel Networks ATTENTION Diagnostics available? ATTENTION "Starting and stopping components"...
Page 57: Viewing The Last Diagnostics Result
Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus signs (+) until the component you want to work with is visible.
Page 58: Working With The Multimedia Monitor
Run CallPilot Manager and log on. In CallPilot Manager, click Maintenance > Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus signs (+) until the component you want to work with is visible.
Page 59 The selected channels change to off-duty or idle status, according to the action you chose. Copyright © 2007, Nortel Networks Working with the Multimedia Monitor 59 Note: For an explanation of the channel states, see the CallPilot Manager online Help. Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 60: Working With The Channel Monitor
Copyright © 2007, Nortel Networks Note: If the buttons are not available, wait a few seconds for the screen to refresh. —End— Note: For an explanation of the channel states, see the CallPilot Manager online Help. Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 61 Courtesy Stop or Start. Click OK. The selected channels change to off-duty or idle status, according to the action you chose. Copyright © 2007, Nortel Networks Note: If the buttons are not available, wait a few seconds for the screen to refresh.
Page 63: Chapter 7 Using Callpilot System Utilities
"Overview" (page 63) "Diagnostics Tool" (page 64) "PEP Maintenance utility" (page 65) "Session Trace" (page 66) "CallPilot System Monitor" (page 68) Overview The following table lists the CallPilot system utilities. Utility Diagnostics Tool PEP Maintenance Session Trace CallPilot System Monitor Copyright ©...
Page 64: Diagnostics Tool
64 Chapter 7 Using CallPilot system utilities Accessing the system utilities You can access all CallPilot utilities from the CallPilot server in the Start > Programs > CallPilot > System Utilities menu. Diagnostics Tool Use the Diagnostics Tool to enable or disable CallPilot startup diagnostics.
Page 65: Pep Maintenance Utility
To disable startup diagnostics Step Action Nortel recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that can exist when the system and its services are started (for example, DSP, time switch, or Media Bus).
Page 66: Session Trace
MWI is turned on. To access the session trace tool Step Action From the Windows desktop, click Start > Programs > CallPilot > System Utilities > Session Trace Tool. Result: The MCE Session Trace dialog box appears. To ﬁnd a session...
Page 67 The following example shows Call Answering session type information. Call Answering session Copyright © 2007, Nortel Networks the session type appears at the bottom of the window. To select a user from the list, double-click the user name to display session type information.
Page 68: Callpilot System Monitor
CallPilot components. To access the CallPilot System Monitor Step Action On the Windows desktop, click Start → Programs → CallPilot → System Utilities → System Monitor. Channel Monitor tab The following is an example of the Channel Monitor tab when connected to a Meridian 1.
Page 69 The Service Name pane shows the status of services from a CallPilot perspective. The Windows Services Control Panel can show that a service is running, but it may not be fully running or in service from a CallPilot perspective. Refer to the Channel Monitor tab in the Systems Monitor for the true status.
Page 70 (also referred to as a DS30 link). Each box in the row represents one DS30X channel. The DS30X links connect the CallPilot server to the MGate card in the Meridian 1 switch or Communication Server 1000 system. The DS30X link to the switch is supported by the connection of the server to the switch backplane.
Page 71 Legend/Help tab "Legend/Help tab" (page 72) Consult this window for descriptions of the icons found on the Channel Monitor tab. Copyright © 2007, Nortel Networks ATTENTION shows an example of the System Info tab. shows an example of the Legend/Help tab.
Page 72 72 Chapter 7 Using CallPilot system utilities Legend/Help tab Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007 Copyright © 2007, Nortel Networks...
Page 73: Chapter 8 Replacing Basic Chassis Components
"Replacing the software feature key" (page 93) Removing and replacing the front bezel Remove the front bezel to service the hard drives and DVD combo drive. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 74 Place it in a secure location while you service the server. To replace the front bezel Step Action When the CallPilot server maintenance is complete, replace the front bezel. Align the captive screws on the front bezel with the threaded holes in the front panel. Copyright © 2007, Nortel Networks 74).
Page 75: Removing And Replacing The Server Cover
While holding the blue button at the top of the chassis in, slide the top cover back until it stops. Copyright © 2007, Nortel Networks Removing and replacing the server cover 75 —End— Power down the server before replacing it.
Page 77 Place the processor air duct over the processor socket and four-fan assembly. Make sure you do not pinch any wires beneath the edges of the air duct. Refer to Copyright © 2007, Nortel Networks Removing and replacing the processor air duct 77 75).
Page 78: Replacing The Power Supply
Do not remove both power supplies while the system is running. Shut down the multimedia channels by using the Courtesy Stop in CallPilot Manager. Shut down the server using the Windows Shut Down option, and unplug the power supplies before removing both power supplies at the same time.
Page 79: Replacing A Hard Drive
The replacement hard drive must be the same size or larger than the drive being replaced. To replace a SCSI hard drive Step Action Remove the front bezel. Refer to bezel" (page 73) Copyright © 2007, Nortel Networks —End— ATTENTION for instructions. Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 80 Press the green latch (A) on the front of the hard drive carrier as shown in the following diagram. Copyright © 2007, Nortel Networks Hard drive 0 is on the right (T). The status LED of hard drive 0 is marked with the hard drive symbol and the number 0 (M).
Page 81 Align the holes in the drive to the holes in the drive carrier and attach it to the carrier using four screws that meet the drive vendor’s recommendation. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 82: Replacing The Four-Fan Assembly
The hum of a cooling fan rotating faster is both louder and higher in pitch than normal and indicates that the assembly must be replaced. You cannot replace just one fan in the assembly. Copyright © 2007, Nortel Networks —End— Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 83 Lift the fan module straight up and remove it from the chassis. Lower the new fan module into place. Tighten the captive screw (B). Copyright © 2007, Nortel Networks for instructions. Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 84: Replacing The Dual Nic Card
The two dual NIC cards are reserved for future use. PCI add-in cards are not hot-swappable and you must power down the system before adding or replacing the cards. Copyright © 2007, Nortel Networks —End— CAUTION Risk of electrical damage •...
Page 85 PCI riser. DS30X cables for high capacity Disconnect the SCSI cable attached to the RAID card. Copyright © 2007, Nortel Networks for instructions. Note: If you have the high capacity conﬁguration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them.
Page 86 SCSI cable attached to RAID card Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. PCI riser card assembly Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 87 Arrange the PCI riser assembly red power cable as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis. PCI riser assembly power cord Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 88 Power up the server and log onto Windows. Result: The Windows New Hardware Found Wizard screen appears. Click Next. Select the presented driver (there is only one). Copyright © 2007, Nortel Networks 86). ATTENTION Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 89: Replacing The Dvd Combo Drive
(NN44200-306). Result: The board replacement is complete. Test the system to ensure the new board is functioning properly. For instructions, see "Testing the CallPilot installation" in the Installation and Conﬁguration Task List (NN44200-306). Replacing the DVD combo drive The DVD combo drive is not hot-swappable. You must power down the system to replace the DVD combo drive.
Page 90 Slide the DVD combo drive assembly into the chassis. With the black drive carrier handle in the fully open position, slide the drive assembly back into the chassis. Copyright © 2007, Nortel Networks Note: There are no cables to disconnect. combo drive.
Page 91: Replacing Memory Dimms
Four Dual Inline Memory Modules (DIMMs) are installed on your server. You must replace all four memory DIMMs with those in the Nortel replacement pack. Nortel does not support more than four DIMM modules in the 1005r server. To replace the DIMM cards...
Page 92 Install the other three DIMMs. Replace the processor air duct. Replace the chassis cover. Plug in all peripheral devices and AC power. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 93: Replacing The Software Feature Key
Dongle with open slot In the following ﬁgure, label 1 is the data contact and label 2 is the ground. Copyright © 2007, Nortel Networks Replacing the software feature key 93 —End— Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 94 94 Chapter 8 Replacing basic chassis components Inserting the feature key —End— Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007 Copyright © 2007, Nortel Networks...
Page 95: Chapter 9 Raid Operations
Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continuous service. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring with RAID Level 1.
Page 96: Verifying The Raid Firmware
OK. Copyright © 2007, Nortel Networks WARNING Nortel strongly recommends that you do not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Note: The Ctrl+M utility can take up to 1 minute to launch with 1L37 ﬁrmware.
Page 97 The ﬁrmware of the RAID card is upgraded through a ﬂash process. The ﬂash process is initiated by running the RAID card ﬁrmware update utility on the CallPilot DVD. Insert the CallPilot Image DVD for the platform into the DVD combo drive. Power down the CallPilot server.
Page 98: Conﬁguring Raid Using Lsi320-1 Controller And Ctrl+M
Do not perform this procedure unless you are replacing the hard drives or you are rebuilding the CallPilot system (that is, reinstalling the Windows operating system and CallPilot software).
Page 99 — Force Boot: On — Coercion Algorithm: 1GB-way — CC Restoration: Enabled Copyright © 2007, Nortel Networks Conﬁguring RAID using LSI320-1 controller and Ctrl+M 99 Note: The Ctrl+M utility can take up to 1 minute to launch with 1L37 ﬁrmware. The system can appear frozen. Do not reset.
Page 100 Press F2 to select the logical drive. Press F10 and consecutively select YES to initialize the drive pack. Copyright © 2007, Nortel Networks Note: Do not use the Load command on the Conﬁgure menu. This command is not for RAID operations.
Page 101: Verifying Consistency On The Drives
This optional consistency check on the logical drive of the RAID system ensures that the data on the drives is identical. If any errors are found, they are corrected automatically. Nortel strongly recommends that you do a consistency check before you split the RAID system pack. If possible, perform the consistency check the day before the scheduled maintenance.
Page 102: Raid Splitting
Upgrade and Platform Migration Guide (NN44200-400) for complete instructions. As an extra precaution, Nortel recommends that you perform a full system backup prior to performing a RAID-split. For more information about system backups, see the CallPilot Manager online Help.
Page 103 Click OK. Result: The MegaRAID Power Console Plus window appears. In the Physical Devices section, right-click the hard disk drive that is marked FAILED. Copyright © 2007, Nortel Networks ATTENTION —End— Note: Ensure that Access Mode > Full Access is selected.
Page 104 ONLINE. Ignore the warning message. Result: The second drive is marked ONLINE and the ﬁrst drive is marked failed. Exit the utility and press Ctrl+Alt+Delete to reboot the server. Copyright © 2007, Nortel Networks ATTENTION —End— ATTENTION Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 105: Replacing The Raid Card
Requirements • Phillips (cross head) screwdriver, #1 and #2 bit • RAID card replacement kit Copyright © 2007, Nortel Networks "To synchronize the RAID after a successful PEP 103). —End— CAUTION Risk of electrical damage •...
Page 106 PCI riser. DS30X cables for high capacity Disconnect the SCSI cable from the RAID card. Copyright © 2007, Nortel Networks for instructions. Note: If you have the high capacity conﬁguration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting them.
Page 107 SCSI cable to RAID card Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. PCI riser card assembly Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 108 Arrange the PCI riser assembly red power cable as shown in the following illustration to avoid pinching the cable when you put the riser assembly into the chassis. PCI riser assembly power cord Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 109 Take the ESD strap off. Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. Click Next. Select the presented driver. Copyright © 2007, Nortel Networks 107). ATTENTION Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 110 Conﬁgure the new RAID card. Refer to RAID system" (page Test the system to ensure the new board is functioning properly. For instructions, see "Testing the CallPilot installation" in the Installation and Conﬁguration Task List (NN44200-306). Copyright © 2007, Nortel Networks 96).
Page 111: Chapter 10 Replacing Or Adding Voice Processing Boards
Before you make any changes to the server hardware, follow these safety precautions: • Respect appropriate electrostatic discharge (ESD) rules. • Power down the system. Copyright © 2007, Nortel Networks Slot number 1, 2, 3 ATTENTION Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 112: Locating The Voice Processing Boards
DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance screen in CallPilot Manager. Each DSP supports up to eight multimedia channels. DSP numbering MPB96 boards The MPB96 board has 12 embedded DSPs.
Page 113: Replacing An Mpb96 Board
PCI ﬁrmware needs to be updated, and the board must be sent back to the factory MPB96 boards are not hot-swappable and you must power down the system before replacing the cards. Copyright © 2007, Nortel Networks CAUTION Risk of electrical damage •...
Page 114 (ESD) grounding strap To replace an MPB96 board Step Action Courtesy stop all CallPilot channels. Refer to components" (page Power down the server, unplug all peripheral devices and ethernet cables, and disconnect the AC power. Attach the ESD strap to your wrist and attach the other end to a known grounded connection.
Page 115 Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. Copyright © 2007, Nortel Networks Note: If you have the high capacity conﬁguration with three MPB96 cards, label each cable with the MPB96 slot number before disconnecting.
Page 116 Turn the riser card upside down and place it on a table. Disconnect the CT bus cable from the MPB96 cards (high capacity conﬁguration only). Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 117 CT bus cable attached to MPB96 boards. Release the retention clip by loosening the blue captive screw (A) as shown in the following diagram. Full-height PCI card Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007...
Page 118 Full-size PCI riser card red power cable Arrange the PCI riser assembly power cable as shown in the following illustration. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 119 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to assembly" (page If the PCI riser assembly is not fully seated, the server can malfunction. Copyright © 2007, Nortel Networks 116). ATTENTION Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 120 Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. Click Next. Select the presented Nortel MPB driver (there is only one). Run the Conﬁguration Wizard to conﬁgure the new hardware. For instructions, see Meridian 1 and CallPilot Server Conﬁguration (NN44200-302) or CS1000 and CallPilot Server Conﬁguration...
Page 121: Upgrading To High Capacity
DS30X cables) To add two MPB96 boards Step Action Courtesy stop all CallPilot channels. Refer to components" (page Power down the server, unplug all peripheral devices and ethernet cables, and disconnect the AC power. Attach the ESD strap to your wrist and attach the other end to a known grounded connection.
Page 122 SCSI cable attached to RAID card Lift the blue tabs and pull up on the riser to remove the riser card assembly from the chassis. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 123 Remove the rear retention screw (B). Add the new boards to slots 2 and 3. Tighten the retaining screws (B). Make sure the red power cable is not pinched. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 124 Connect the 3-drop CT bus cable to the MPB96 cards as shown in the following illustration. CT bus cable attached to MPB96 boards Turn the PCI riser card right-side up. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 125 Hold the PCI riser assembly by the two blue handles (A) and push the assembly into the server board. Refer to assembly" (page Copyright © 2007, Nortel Networks 116). Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 126 Start with the cable labeled 1 and connect it to the MPB96 card in slot 1. DS30X cables for high capacity Replace the chassis cover. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 127 Power up the server and log on to Windows. Result: The Windows New Hardware Found Wizard screen appears. Click Next. Select the presented Nortel MPB driver (there is only one). The Windows New Hardware Found Wizard screen appears again. Click Next.
Page 128 128 Chapter 10 Replacing or adding voice processing boards Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007 Copyright © 2007, Nortel Networks...
Page 129: Conﬁguring The 1005R Bios And Firmware
The Basic Input/Output System (BIOS) of your 1005r server is ﬂash ROM-based code. Upgrade or reconﬁgure the BIOS using the utilities on the CallPilot Image DVD. The utility programs write updated code to the Flash ROM chips. The following table shows the latest BIOS and ﬁrmware versions.
Page 130 When to upgrade the BIOS The CallPilot server is shipped to you with the required minimum BIOS and system board ﬁrmware versions. Upgrade the BIOS and system board ﬁrmware only if your Nortel representative deems this necessary to solve a system problem.
Page 131 6.Goto DOS To upgrade the BIOS and system board ﬁrmware Step Action Enter 1 to run 1005r server BIOS update from the Nortel CallPilot Image Menu. Result: The system prompts you to conﬁrm the BIOS update. Enter Y to conﬁrm.
Page 132: Bios Settings
Enter 3 to run Utilities (BIOS, Firmware, etc...) from the Startup Menu and press Enter. If the Startup Menu is not displayed, refer to "To display the Nortel CallPilot Image Menu" (page Enter 3 to run 1005r server Board Management Controller (BMC) ﬁrmware update from the Nortel CallPilot Image Menu.
Page 133 USB Configuration PCI Configuration Memory Configuration Boot Boot Settings Configuration Boot Device Priority Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard 5.0 19 July 2007 BIOS settings 133 Secondary IDE Slave: Not Detected...
Page 134: Using System Event Logs
The system event logs record all the hardware events that take place while the system boots up and functions. You can view these logs even when the system is not operational through the utilities on the CallPilot Image DVD. Copyright © 2007, Nortel Networks...
Page 135 To view system event logs Step Action Boot from the CallPilot Image DVD and display the Nortel CallPilot Image Menu that lists the utilities. Refer to CallPilot Image Menu" (page Enter 5 to run the 1005r system utility and SEL viewer from the Nortel CallPilot Image Menu.
Page 136 If you do not have the image DVD, you can clear the system event logs from BIOS with the following procedure: Step Action Restart the PC, and press F2 when prompted. Copyright © 2007, Nortel Networks —End— —End— Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 137: Maintaining The Onboard Video And Network Cards
• The DVD combo drive light comes on when you type dir D: and press Enter, but no display is visible on the monitor. Copyright © 2007, Nortel Networks Maintaining the onboard video and network cards 137 —End— Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 138: Index
Windows what to do 24 call channels disabling 48 working with 60, 61 CallPilot utilities Copyright © 2007, Nortel Networks CallPilot Manager alarms alert icons, component states 52 Channel Monitor, using 48, 60, 61 Event Browser, using 46, 48 events...
Page 139 56 list 49 replacing 14 states Alert icons 52 description 51, 52 viewing 52 Courtesy stop, description 53 critical services, CallPilot 70 diagnostics integrated running 55, 56, 57 troubleshooting failures 56 when to run 55 last results viewing 57, 58...
Page 140 28 event, viewing 28 maintenance activities by component 50 preparing for 14 Maintenance screen, CallPilot Manager Diagnostics section 50 General section 49 Maintenance section 50 purpose 48 MPB96 board 112 replacing or adding 114, 121 multimedia channels, working with 58, 60...
Page 141 33 utilities chkdsk 38 Diagnostics Tool 63 PEP Maintenance 63, 65 Session Trace 66 System Monitor 64, 68 Copyright © 2007, Nortel Networks video card, failure 137 viewing 28 Windows viewing 28 Nortel CallPilot 1005r Server Maintenance and Diagnostics NN44200-704 01.06 Standard...
Page 144 Document version: 01.06 Document date: 19 July 2007 To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

This manual is also suitable for:

Callpilot 1005r

Nortel CallPilot User Manual

Chapter 1 How to Get Help

Chapter 2 Outlining Maintenance and Diagnostics Activities

Chapter 3 Troubleshooting Your Callpilot System

Chapter 4 Using Windows Online Diagnostic Tools

Chapter 5 Monitoring Server Hardware

Chapter 6 Monitoring Multimedia Hardware

Chapter 7 Using Callpilot System Utilities

Chapter 8 Replacing Basic Chassis Components

Chapter 9 RAID Operations

Chapter 10 Replacing or Adding Voice Processing Boards

Chapter 11 Maintaining the BIOS and System Board Firmware

Index

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