Page 1: 703T Server Maintenance And Diagnostics
Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702...
Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Page 3 RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc.
Page 5 Publication History April 2007 CallPilot 5.0 Standard 01.03 of the 703t Server Maintenance and Diagnostics is released for general availability. Added warning about replacement hard drive sizes. April 2007 CallPilot 5.0 Standard 01.02 of the 703t Server Maintenance and Diagnostics is released for general availability. The procedure was added for replacing the LSI1600 card with the LSI320-2.
Page 7: Table Of Contents
Shutting down services 45 Conducting TSTSERIO tests 47 Conducting TSTSERIO tests with the loopback plug 49 Restarting services 49 Chapter 6 Using CallPilot Manager to monitor hardware Understanding fault management 51 Alarm Monitor 53 Event Browser 55 Channel and Multimedia Monitors 57...
Page 8 Running integrated diagnostics 64 Viewing the last diagnostic results 66 Working with the Multimedia Monitor 67 Working with the Channel Monitor 69 Chapter 7 Using CallPilot system utilities Overview 73 Diagnostics Tool 74 PEP Maintenance utility 75 Session Trace 75...
Page 9 Chapter 13 Working with the CallPilot server BIOS Overview 157 BIOS settings 158 Updating and conﬁguring the BIOS 162 Recovering from corrupted CMOS and BIOS 164 Appendix A 703t description reference Server features 167 Slot assignments 172 IRQ mapping table 173 Index Copyright ©...
Page 11: Chapter 1 How To Get Help
Getting help over the phone from a Nortel Solutions Center If you don’t ﬁnd the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
Page 12: Getting Help From A Specialist By Using An Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...
Page 13: Chapter 2 About This Guide
The Installation and Conﬁguration Task List (NN44200-306) explains how to restart, shut down, and power up the CallPilot server. When you purchased your CallPilot server, it came preinstalled with the operating system and CallPilot server software. If your CallPilot server no longer functions because of a software problem, you may need to reinstall the CallPilot software or rebuild the system.
Page 14 • instructions for shutting down your 703t server or for taking it out of service Reference documents For a list of all CallPilot documents, see the following CallPilot Customer Documentation Map. Copyright © 2007, Nortel Networks CAUTION The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty.
Page 15 Maintenance and diagnostics overview 15 Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 16 16 Chapter 2 About this guide Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 17: Chapter 3 Troubleshooting Your Callpilot System
Chapter 3 Troubleshooting your CallPilot system In this chapter "Overview" (page 17) "Interpreting front panel LEDs" (page 18) "Interpreting rear panel LEDs" (page 22) "Interpreting internal LEDs" (page 23) "Interpreting POST diagnostics" (page 24) "SCSI controller diagnostics" (page 26) "RAID controller diagnostics" (page 27) "What to do when the server fails to boot into service"...
Page 18: Interpreting Front Panel Leds
18 Chapter 3 Troubleshooting your CallPilot system Interpreting front panel LEDs This section describes LED states visible on the 703t server front panel. LED locations "LED locations" (page 18) LED locations The server LEDs, from top to bottom and left to right, indicate the status of the following: •...
Page 19 • operating system Event Viewer (see • CallPilot Event Browser (see You can also view the status of each hard drive in the MegaRAID Client. For instructions on accessing and using this utility, see operations" (page 121) Copyright ©...
Page 20 IF the power/sleep status LED is green Note: The CallPilot operating system does not support sleep mode on the server. System status LED The system status LED is the right LED in the row of LEDs below the power button on the 703t server’s front panel (see "Status LEDs" in the diagram on "LED locations"...
Page 21 They are referred to as left, center, and right in the following table: SLR60 LEDs Left - Ready Green Blinking Note: If the LED states indicate an error, contact your Nortel technical support representative. Copyright © 2007, Nortel Networks Center - Right - Activity Error...
Page 22: Interpreting Rear Panel Leds
22 Chapter 3 Troubleshooting your CallPilot system Left - Ready Green Note: If the LED states indicate an error, contact your Nortel technical support representative. CD-ROM drive LED states The CD-ROM drive’s status LED is located on the drive’s front panel. Refer to the following table when interpreting the CD-ROM drive’s status:...
Page 23: Interpreting Internal Leds
When Blue LED The blue LED in the back of the 703t system is not used in CallPilot. It comes on for only a moment during a server reboot. Interpreting internal LEDs This section describes LED states visible inside of the 703t server cabinet.
Page 24: Interpreting Post Diagnostics
ﬁrmware. A beep code is a series of separate tones, each equal in length. Record the beep codes that you hear before calling your Nortel customer support representative. Some POST beep codes are critical and require you to replace your motherboard.
Page 25 2 long high-pitched beeps Bootblock error beep codes Number of beeps Copyright © 2007, Nortel Networks Error message Description Recovery started Recovery process started. Recovery boot error Unable to boot from floppy disk drive or CD-ROM drive. Recovery process will retry.
Page 26: Scsi Controller Diagnostics
26 Chapter 3 Troubleshooting your CallPilot system Number of beeps Bootblock error 3-beep codes Number of beeps SCSI controller diagnostics BIOS initialization Most information about SCSI is displayed as part of the BIOS initialization screen. During BIOS initialization, check to make sure that the tape drive is listed correctly.
Page 27: Raid Controller Diagnostics
If errors indicate a hardware problem with a failure to boot to the operating system or if the server boots to the operating system, but fails to boot into CallPilot, refer to the CallPilot Troubleshooting Guide If you still cannot ﬁnd the cause of the boot failure after performing the tasks described in the following sections, call your Nortel technical support representative.
Page 28 Shut down the 703t server Disconnect the power cable. Wait 1 minute. Reconnect the power cable and attempt to restart the 703t server. If the problem continues, contact your Nortel technical support representative for assistance. Copyright © 2007, Nortel Networks —End—...
Page 29 If the problem continues, RAID BIOS may be corrupted. If the problem continues, the drive is faulty. Replace the hard drive as described in Copyright © 2007, Nortel Networks What to do when the server fails to boot into service 29 —End—...
Page 30 When the 703t server boots to the operating system but does not boot to CallPilot If the 703t server does not boot to CallPilot, it may be due to the failure of a multimedia board. To check if multimedia board has failed...
Page 31: Chapter 4 Using Windows Online Diagnostic Tools
This section describes how to access the runtime online diagnostic tools provided by the Windows server software. Use these tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager. Operating system Event Viewer The operating system Event Viewer provides event logs to help you diagnose and debug system problems.
Page 32: Viewing Event Logs
Note: The Event Browser and Alarm Monitor include online Help for events, which may help you to resolve the problem. If you cannot log on to the CallPilot system using a web browser due to server problems, then use the Event Viewer.
Page 33 Result: The Event Viewer window appears. Event viewer window To view a log, click the name of the log in the left frame of the window. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007...
Page 34 Look for error codes ﬂagged with either of the following icons that have occurred since the last startup.. that have occurred since the last startup. Copyright © 2007, Nortel Networks Note: The Security log available only to administrators is not shown.
Page 35: Using Tcp/Ip Diagnostic Tools
• • nbtstat • netstat Copyright © 2007, Nortel Networks Note: Each error is date and time stamped..Indicates major or critical errors Indicates minor errors Indicates information Note: If the error persists or does not suggest a solution, contact your Nortel support representative.
Page 36 Windows. The ping command The ping command sends an echo request to a speciﬁed host. Use this command to verify network connectivity to the remote device. Copyright © 2007, Nortel Networks Description Displays Help information. Displays full configuration information. Releases the IP address for the specified adapter.
Page 37 Press Enter. Result: The system displays the ping results. Type Exit to exit the Command Prompt window and return to Windows. Copyright © 2007, Nortel Networks Description Pings the specified host until interrupted. Resolves addresses to host names. Specifies the number of echo requests to send.
Page 38 Action Click Start → Programs → Accessories → Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type the following command: Copyright © 2007, Nortel Networks [-w timeout] target_name Description Specifies not to resolve addresses to hostnames.
Page 39 Arp parameters Parameter inet_addr if_addr eth_addr -N if_addr Copyright © 2007, Nortel Networks —End— Description Displays current arp entries by interrogating the current protocol data. If inet_addr is specified, the IP and physical addresses for only the specified computer appear. If more than one network interface uses arp, entries for each arp table appear.
Page 40 [-a remotename] [-A IP address] [-c] [-n] Nbstat parameters Parameter -a remotename -A IP address Copyright © 2007, Nortel Networks Description Deletes the host specified by inet_addr. Adds the host and associates the Internet address inet_addr with the Physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens.
Page 41 Windows. The netstat command The netstat command displays current TCP/IP network connections and protocol statistics. Copyright © 2007, Nortel Networks Description Lists local NetBIOS names. Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types).
Page 42: Using The Chkdsk Utility
The chkdsk utility checks a speciﬁed disk on the server and displays a status report. It can be run on drives C, D, E, or F. It is an online utility, but it reduces system performance while it is running. Copyright © 2007, Nortel Networks Description Displays all connections and listening ports.
Page 43 The chkdsk utility checks for problems at the Windows ﬁle system level. Any problems existing at this level can cause problems for CallPilot. Even if there are no problems at the Windows ﬁle system level, CallPilot can still be affected by problems at the CallPilot ﬁle system level.
Page 44 44 Chapter 4 Using Windows online diagnostic tools Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 45: Chapter 5 Using Serial Port Diagnostic Tools
Overview You may want to test the serial ports when remote access does not work. This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually, as described in this chapter.
Page 46 Service to stop for COM 1 testing • Services to stop for COM 2 testing • CallPilot SLEE Service • CallPilot MWI Service • CallPilot Access Protocol Emulator • CallPilot Blue Call Router • CallPilot Call Channel Router • CallPilot Time Service •...
Page 47: Conducting Tstserio Tests
The syntax for the TSTSERIO command is as follows: TSTSERIO [/?] /P:comport [/S:subtstname] [/L:loops] Flag /P:comport /S:subtstnam /L:loops Copyright © 2007, Nortel Networks —End— "Shutting down services" (page CAUTION By stopping the services on COM 1 or COM 2, you lose the support access feature.
Page 48 For each of these tests, an external loopback connector must be used. For more information, see loopback plug" (page Subtest name edat Copyright © 2007, Nortel Networks Description Internal data bus loopback Internal modem status register Internal data bus loopback at various baud rates Test 5-, 6-, 7-, and 8-bit data lengths Test 1, 1.5, and 2 stop bits...
Page 49: Conducting Tstserio Tests With The Loopback Plug
Restarting services This section describes how to restart the services for COM 1 or COM 2 after invoking the TSTSERIO local loopback tests. Copyright © 2007, Nortel Networks Description External modem status register. This test requires an external loopback connector.
Page 50 Service to restart after COM 1 testing Services to restart after COM 2 testing • CallPilot SLEE Service • CallPilot MWI Service • CallPilot Access Protocol Emulator • CallPilot Blue Call Router • CallPilot Call Channel Router • CallPilot Time Service •...
Page 51: Chapter 6 Using Callpilot Manager To Monitor Hardware
"Working with the Channel Monitor" (page 69) Understanding fault management Fault management is a term that describes how the CallPilot server detects and notiﬁes you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.
Page 52 If a component fails or is stopped, the dependent components go out of service. Note: Based on the CallPilot server type, and the type of switch connected to CallPilot, some of these components may not appear on your system.
Page 53: Alarm Monitor
To investigate using the Alarm Monitor Step Action Run CallPilot Manager and log in. In CallPilot Manager, click System → Alarm Monitor. Result: The Alarm Monitor window appears. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 54 54 Chapter 6 Using CallPilot Manager to monitor hardware Alarm monitor Click the Event Code for the ﬁrst critical or major alarm. Result: A description of the event appears in a new web browser window. Review the description and recovery action.
Page 55: Event Browser
Events are classiﬁed as Information, Minor, Major, or Critical. By default, the Event Browser displays only the latest 100 critical events. Note: Nortel recommends that you change the Event Browser ﬁlter criteria to display Minor and Major events as well. Minor and Major events can indicate signiﬁcant system problems.
Page 56 View the description and recovery action. Repeat steps If the solution to the problem is not apparent, contact your Nortel technical support representative. Note: For information on how to use the Event Browser, refer to the Administrator’s Guide (NN44200-601), or the CallPilot Manager online Help.
Page 57: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels ﬁrst. There are two ways to disable the call channels: •...
Page 58 This section shows general technical information about the selected component. This typically includes the following details: • the name, class, type, series, or version of a CallPilot server • various capabilities of a component (for example, whether a component is removable) Note: This section does not appear for all components.
Page 59 Note: The MGate card and DS30X cable are replaceable. If you are having problems with the DS30X link, determine if either one or both of those items are causing the problem and need to be replaced. Copyright © 2007, Nortel Networks Description This section shows the state of the selected component.
Page 60: Viewing Component States
60 Chapter 6 Using CallPilot Manager to monitor hardware Component Call channel DS30X link Note: The MGate card and DS30X cable are replaceable. If you are having problems with the DS30X link, determine if either one or both of those items are causing the problem and need to be replaced.
Page 61 Run CallPilot Manager and login. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 62: Starting And Stopping Components
To bring an out-of-service component back into service, you must start it. Start and stop components from the Maintenance section on the Maintenance screen. Nortel recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy down CallPilot, use the following: •...
Page 63 Run CallPilot Manager and login. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 64: Running Integrated Diagnostics
You want to ensure that a component is operating properly after installing or reinstalling it. • The CallPilot server has trouble processing incoming calls, and you hope that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation).
Page 65 (such as the Time Switch), you must either replace its parent component or contact your Nortel technical support representative, depending on the component.
Page 66: Viewing The Last Diagnostic Results
Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 67: Working With The Multimedia Monitor
Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance screen appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 68 68 Chapter 6 Using CallPilot Manager to monitor hardware To view or work with multimedia channel states Step Action Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Multimedia Monitor. Result: The Multimedia Monitor screen appears, showing the channels associated with each DSP Multimedia Monitor.
Page 69: Working With The Channel Monitor
To view or work with call channel states Step Action Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Channel Monitor. Result: The Channel Monitor screen appears, showing the channels associated with each link. Copyright © 2007, Nortel Networks The Start button is available only when a component is in the Idle state.
Page 70 70 Chapter 6 Using CallPilot Manager to monitor hardware Channel Monitor Do one of the following: IF you want to stop or start all of the channels associated with a link only one or several channels that are associated with a link Click Courtesy Stop, Stop, or Start, as required.
Page 71 If the buttons are not available, wait a few seconds for the screen to refresh: • • Copyright © 2007, Nortel Networks The Start button is available only when a component is in the idle state. The Courtesy Stop and Stop buttons are available only when a component is in one of the following states: Idle, Active, Remote Alarm, Local Alarms.
Page 72 72 Chapter 6 Using CallPilot Manager to monitor hardware Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 73: Chapter 7 Using Callpilot System Utilities
Session Trace System Monitor Copyright © 2007, Nortel Networks Description Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). Displays a list of installed PEPs and enables PEP uninstall. Provides detailed information about the activity in a user’s mailbox and the state of the message waiting...
Page 74: Diagnostics Tool
74 Chapter 7 Using CallPilot system utilities Utility Accessing the system utilities All CallPilot utilities are accessible from the CallPilot server in the Start → Programs → CallPilot → System Utilities menu. Diagnostics Tool The Diagnostics Tool allows you to enable or disable CallPilot startup diagnostics.
Page 75: Pep Maintenance Utility
PEPs, refer to the Installation and Conﬁguration Task List (NN44200-306). To access the PEP Maintenance utility From the Windows desktop, click Start → Programs → CallPilot → System Utilities → PEP Maintenance Utility. Result: The DMI Viewer window appears.
Page 76 The session information can tell the administrator why the MWI was turned on. To access the session trace tool From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session Trace Tool. Result: The MCE Session Trace window appears.
Page 77: System Monitor
System Monitor is a non-destructive tool that does not alter the behavior of any CallPilot components. To access the System Monitor On the Windows desktop, click Start → Programs → CallPilot → System Utilities → System Monitor. Result: The CallPilot System Monitor window appears. By default, the Channel Monitor tab appears on top.
Page 78 The status shown in the Windows Services Control Panel may state that a service is running, but it may not actually be fully running or in service from a CallPilot perspective. Refer to the System Monitor tool Channel Monitor tab for the true status.
Page 79 System Info tab System Info tab. Note: The screen sample above was acquired from a 1001rp server, but provides the same type of information for any CallPilot server model. Copyright © 2007, Nortel Networks Windows Control Panel equivalent Adaptive Server Anywhere -...
Page 80 80 Chapter 7 Using CallPilot system utilities The numbered items provide information about the features purchased. Information about the underlying operating system, including the server IP addresses, is provided in the top right corner. PEP information and conﬁgured Service DNs are listed in the bottom part of the window.
Page 81: Chapter 8 Replacing Basic Chassis Components
DANGER Before you begin working inside the server, do the following: 1. Power off and disconnect all peripheral devices that are connected to the CallPilot server. 2. Power off the server and disconnect the power cord. For more information, see hardware maintenance"...
Page 82 Step Action Courtesy stop and power off the server. For instructions, see "Starting up and shutting down the CallPilot server" in the Installation and Conﬁguration Task List (NN44200-306). Label and disconnect the power cable and any other peripheral cables that may be in your way.
Page 83 Connectors on Server back plane If desired, continue with Copyright © 2007, Nortel Networks Preparing the server for hardware maintenance 83 "Remove chassis feet" (page Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 84).
Page 84: Removing The Side Cover
The side cover is on the left side of the server when the server front panel is facing you. To remove the side cover Copyright © 2007, Nortel Networks "Removing the side cover" (page —End— WARNING To prevent personal injury, use caution when you handle the sharp edges of the side cover and chassis.
Page 85 If a removable screw is present, remove it. This screw secures the cover to the server during shipping. Copyright © 2007, Nortel Networks CAUTION Use an ESD wrist strap to protect static-sensitive components. shows how to remove the side cover.
Page 86: Removing And Replacing The Upper Fan Holder Foam
You may be required to remove the upper fan holder foam to access and work with some components. Copyright © 2007, Nortel Networks CAUTION Use an ESD wrist strap to protect static-sensitive components.
Page 87 Action Remove the server side cover. Lift the upper fan holder foam out of the server. Copyright © 2007, Nortel Networks Removing and replacing the upper fan holder foam 87 CAUTION Use an ESD wrist strap to protect static-sensitive components.
Page 88: Replacing The Side Cover
If you removed them, reinstall the chassis feet on the bottom of the server. To replace the side cover Copyright © 2007, Nortel Networks —End— CAUTION Before you replace the side cover, ensure that no tools or loose parts are inside the server chassis.
Page 89: Cooling Fans Description
Power up the server. Server side cover Cooling fans description For cooling and airﬂow, the system contains ﬁve fans that cool the interior of the server. Copyright © 2007, Nortel Networks —End— Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007...
Page 91 Cooling fans description 91 Front system fans Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 92: Replacing A Front System Fan
Replacing a front system fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Nortel customer service representative. Note: The fan replacement kit contains four fans: two front fans and two rear fans.
Page 93 Lift the fan out of its slot in the fan holder foam. Disconnect the fan power cable connector from the server motherboard. Copyright © 2007, Nortel Networks CAUTION Use an ESD wrist strap to protect static-sensitive components. peripheral device cables.
Page 94 Insert the power cable of the fan into its slot on the bottom fan b. Connect the power cable of the fan to its connector on the Copyright © 2007, Nortel Networks ATTENTION holder foam, and route the cable as shown in the preceding diagram.
Page 95: Replacing A Rear System Fan
Replacing a rear system fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Nortel customer service representative. Note: The fan replacement kit contains four fans: two front fans and two rear fans.
Page 96 Angle the fan towards the interior of the server, and then lift it away from its slot. Disconnect the power cable of the fan connector from the server’s motherboard. Copyright © 2007, Nortel Networks peripheral device cables. see"Preparing the server for hardware maintenance" 81).
Page 97 Lift the brackets tab, align the fan with the server back wall, and then release the tab. Ensure that the tab engages with the edge of the fan casing. Connect the fan power cable to the motherboard. Copyright © 2007, Nortel Networks ATTENTION Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 98: Replacing The Processor Fan
Reconnect all peripheral device cables and power cord. Power up the server. Replacing the processor fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Nortel customer service representative. To remove the processor fan Step...
Page 99 Use both hands to spread the fan bracket tabs apart. Tip: You may need to lift the bottom fan holder foam slightly to create more space. Copyright © 2007, Nortel Networks see"Preparing the server for hardware maintenance" 81). WARNING Failure to follow the procedures hardware maintenance"...
Page 100 Replace the server side cover. Reconnect all peripheral device cables and power cord. Power up the server. Copyright © 2007, Nortel Networks ATTENTION Ensure that the fan cable is inside the bracket tab. This secures the cable to prevent damage.
Page 101: Chapter 9 Replacing Media Drives
IDE CD-ROM drive Use the information in this section to assist you with the procedures for replacing a faulty hard drive, tape drive, or CD-ROM drive Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 102: Replacing A Faulty Hard Drive
Remove the faulty drive as described in from the server" (page Replacement drives must be the same size or larger than the drives being replaced. Copyright © 2007, Nortel Networks ATTENTION 105). ATTENTION Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 103 Copyright © 2007, Nortel Networks surface... 107). —End— CAUTION The internal SCSI interface in this system supports only single-ended SCSI devices. Use Nortel authorized drives only. ATTENTION Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007...
Page 104 ﬁller panels and EMI shields that cover the bays. When installing drives, save the panel and shield to reinstall later, in case you remove the drive and do not reinstall one in the same bay. Copyright © 2007, Nortel Networks RAID channel...
Page 105 Shut down the server, and then disconnect the power and b. Remove the side cover. c. Remove the upper fan holder foam. Copyright © 2007, Nortel Networks CAUTION Use an ESD wrist strap to protect static-sensitive components. peripheral device cables.
Page 106 Remove the new drive from its protective wrapper, and place it on an antistatic surface. Record the drive model and serial numbers in your equipment log. Copyright © 2007, Nortel Networks "Preparing the server for hardware 81). WARNING Failure to follow the procedures in for hardware maintenance"...
Page 107 (that is, until it clicks into place). If not already done: Temporarily remove the front system fans from their slots in the bottom fan holder foam. Do not disconnect the fans’ power cables. Copyright © 2007, Nortel Networks ATTENTION 103). "To install the hard drive" (page —End—...
Page 108 Secure the drive carrier to the front of the server with the screws you removed earlier. Copyright © 2007, Nortel Networks the hard drive end of the cable. Place one hand on the front of the hard drive to hold it in place while you connect the cable with the other hand.
Page 109: Replacing The Tape Drive
For instructions on replacing the upper fan holder foam, see replace the upper fan holder foam" (page —End— CAUTION Use only a tape drive that is supplied by Nortel. Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Replacing the tape drive 109 "Install front system...
Page 110 Note: Some settings may already be properly conﬁgured. If it is not clear from the drive manufacturer’s documentation how to set jumpers, contact your Nortel technical support representative. Ensure that the hard drives are conﬁgured as follows (for instructions, refer to the original equipment manufacturer documentation): •...
Page 111 Shut down the server, and then disconnect the power and b. Remove the side cover. c. Remove the upper fan holder foam. Copyright © 2007, Nortel Networks CAUTION Use an ESD wrist strap to protect static-sensitive components. peripheral device cables.
Page 112 Slide the tape drive into the tape drive bay. Secure the tape drive to the front of the server with the screws you removed earlier. Copyright © 2007, Nortel Networks WARNING Failure to follow the procedures in for hardware maintenance" (page 81) electrical shock or equipment damage.
Page 113: Replacing The Cd-Rom Drive
Replacing the CD-ROM drive The CD-ROM drive is preinstalled at the factory. However, if it becomes faulty, follow the procedure in this section to replace it. Copyright © 2007, Nortel Networks "Cabling diagram" (page controller of the server) on the server’s motherboard.
Page 114 Remove the side cover. c. Remove the upper fan holder foam. Copyright © 2007, Nortel Networks CAUTION Use only a CD-ROM drive that is approved by Nortel. CAUTION Use an ESD wrist strap to protect static-sensitive components. peripheral device cables.
Page 115 Record the drive model and serial numbers in your equipment log. Set the new CD-ROM drive to IDE Master by changing the jumper settings at the back of the drive. Copyright © 2007, Nortel Networks "Preparing the server for hardware 81).
Page 116: Replacing The Floppy Disk Drive
ATTENTION "Cabling diagram" (page "To replace the upper fan holder foam" 88). —End— CAUTION Use only a ﬂoppy disk drive that is supplied by Nortel. Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 101).
Page 117 Floppy disk drive installation overview To remove the ﬂoppy disk drive Nortel recommends that you use a magnetic screwdriver in this procedure. A nonmagnetic screwdriver can result in screws being lost between the chassis and plastic bezel. Copyright © 2007, Nortel Networks...
Page 118 Remove the four screws that hold the bracket to the drive, and set them and the bracket aside. Place the drive in an antistatic protective wrapper. Continue with Copyright © 2007, Nortel Networks CAUTION Use an ESD wrist strap to protect static-sensitive components. peripheral device cables.
Page 119 Ensure that the carrier is aligned with the two screw holes closest to the front of the ﬂoppy disk drive. Tighten the screws ﬁrmly. Install the drive carrier inside the server. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 120 Reconnect the peripheral device and power cables. Power up the server. Test the ﬂoppy disk drive. Copyright © 2007, Nortel Networks Note: The bottom of the drive/bracket assembly must accept the tab that sticks out from the inside of the front panel. Ensure that the front of the drive ﬁts ﬂush in the front opening of the system.
Page 121: Chapter 10 Raid Operations
Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continued system performance. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring. CallPilot uses RAID Level 1.
Page 122: Verifying The Raid Firmware
• Performing full data backup • Performing RAID splitting • Performing a CallPilot software upgrade • Performing RAID synching if upgrade successful • Performing RAID synching if upgrade NOT successful Verifying the RAID ﬁrmware The minimum requirement for RAID ﬁrmware: •...
Page 123 Perform this procedure only if the ﬁrmware version is not the version identiﬁed in this section. Step Action Insert the CallPilot tower 703t Image CD-ROM 1 of 3 into the server CD-ROM drive. Restart the server and observe the startup diagnostics. When the processor diagnostics screen appears, press Esc.
Page 124: Conﬁguring Raid Using Lsi Elite 1600 Controller And Ctrl+M
Do not perform this procedure unless you are replacing the hard drives, or you are rebuilding the CallPilot system (that is, reinstalling the Windows operating system and CallPilot software).
Page 125 Spacebar. The display will change to ONLIN A01-01. Select Channel-2 ID-0 (A01-02) and again press the Spacebar. Result: After selection, the drives will blink. Copyright © 2007, Nortel Networks Conﬁguring RAID using LSI Elite 1600 controller and Ctrl+M 125 Emulation: Mass Storage Auto Rebuild: Disabled...
Page 126: Replacing The Lsi1600 Card With Lsi320-2
Press ESC to exit the utility. Save the conﬁguration when prompted. Press Ctrl+Alt+Delete as indicated by the menu to reboot. Replacing the LSI1600 card with LSI320-2 Use this procedure to replace a failed LSI1600 RAID card. Copyright © 2007, Nortel Networks —End— Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 127 Result: You are asked to choose the Upgrade Driver. Copyright © 2007, Nortel Networks Replacing the LSI1600 card with LSI320-2 127 WARNING Nortel strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. ATTENTION ((Default for LSI320 is 320M).
Page 128: Verifying Consistency On The Drives
RAID system pack. A good data backup on an ofﬂine drive is important if you need to revert to the CallPilot system from an unsuccessful upgrade or update. The consistency check can take up to 2 hours to complete.
Page 129: Raid Splitting
CallPilot Manager online Help. To split the RAID Because the 703t has only one physical drive per channel, the RAID splitting can be done using the Windows MegaRAID console without risk of CallPilot database corruption. Copyright © 2007, Nortel Networks Note: The check can take up to 2 hours to complete.
Page 130 A release upgrade or PEP installation can now be completed without impact to the →backup’ drive. Copyright © 2007, Nortel Networks Note: Ensure that Access Mode → Full Access is selected. —End—...
Page 131 MegaRAID Power Console Plus drive status Perform a CallPilot software upgrade Let the system boot. The system will still run after Channel 2 of the RAID card was taken out of service and will boot to Windows. Perform the software upgrade.
Page 132 (page now complete. The audible alarm, if left on, should automatically stop. Copyright © 2007, Nortel Networks again. You can monitor the rebuild by opening the Windows MegaRAID console. —End— "To synchronize the RAID after a successful 131).
Page 133: Task Summary For Conﬁguring Raid
Or turn on the server and press Ctrl+M. Select Objects menu → Adapter → Other Adapter Information. Upgrade or Use the CallPilot 5.0 tower 703t Image CD-ROM 1 of 3 and select Utilities, downgrade RAID 703t F/W upgrade. firmware and BIOS 1.
Page 134: Task Summary For Raid Splitting
Windows MegaRAID console, is properly proceed with the next step. configured. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Nortel Networks Conﬁdential...
Page 135 CRITICAL for the drives. At this time, you can silence the alarm but DO NOT disable it. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 136 "RAID synching for upgrade successful". Reverting to original from a failed software upgrade is now complete. The audible alarm, if left on, should automatically stop. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007...
Page 137: Chapter 11 Replacing Or Adding Voice Processing Boards
DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance page in CallPilot Manager. Each DSP supports up to eight multimedia channels. DSP numbering on MPB96 boards The MPB96 board has 12 embedded DSPs.
Page 138: Replacing Mpb96 Boards
Requirements • MPB96 board (NTRH40AA) • DS30X cable (NTRH2014) Copyright © 2007, Nortel Networks CAUTION • Wear an antistatic ESD wrist strap when handling cards or boards, or when working inside the server. • Do not touch the components or gold-edge connectors of cards or boards.
Page 139 MPB96 board. DS30X cable for MPB96 board Note: The ferrites on this cable control EMC emission levels. Do not remove them. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007...
Page 140 To replace an MPB96 board Step Action Prepare the server for MPB96 board replacement as follows: a. Shut down the server, shut off the power, and then disconnect Copyright © 2007, Nortel Networks the following cables: • power cable •...
Page 141 Note: Be careful not to pinch any cabling when replacing the server cover. Note: Ensure that a single-point ground reference is available for all the power outlets serving the CallPilot server and its peripherals. Before the CallPilot server installation, a qualiﬁed electrician must implement the single-point ground reference...
Page 142 CallPilot server and the power outlets of the switch. Note: When the Windows New Hardware Found Wizard pops up, press the next button and select the presented Nortel MPB driver. —End— Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 143: Chapter 12 Working With Dimms And The Cpu
Gbytes of memory. DIMM sizes and compatibility Contact your Nortel sales representative or customer support representative for a list of Nortel-supplied DIMMs for the 703t server. Use only DIMMs that are supplied by Nortel. Copyright © 2007, Nortel Networks ATTENTION...
Page 144 Prepare the server for DIMM replacement as follows: a. Shut down the server, and then disconnect the power and b. Place the server on its side. c. Remove the side cover. Copyright © 2007, Nortel Networks peripheral device cables. Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 145 DIMM. 145). —End— CAUTION Use only Nortel-supplied DIMMs. A mixture of dissimilar metals (from the use of other DIMMs) can cause later memory failures, resulting in data corruption. Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 146: Replacing The Cpu
Replacing the CPU The 703t server motherboard provides two connectors for Xeon processor chips, but only one is populated for CallPilot. For a single-CPU conﬁguration, the CPU must be installed on the CPU1 connector. A processor terminator board is not required.
Page 147 Grasp the bottom edge of one side of the heat sink housing, and b. Repeat step c. Lift the housing away from the heat sink. Copyright © 2007, Nortel Networks WARNING The microprocessor is extremely sensitive to electrostatic discharge (ESD) and requires careful handling to avoid static damage.
Page 148 148 Chapter 12 Working with DIMMs and the CPU CPU housing Remove the clips that secure the heat sink to the motherboard, as shown in Copyright © 2007, Nortel Networks "Heat sink attached to motherboard" (page Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 149 Remove the heat sink. Remove the microprocessor as shown in from heat sink" (page Copyright © 2007, Nortel Networks CAUTION Ensure that you do not bend the wings of the heat sink while removing the clips as this will cause damage to the heat sink.
Page 150 Remove the microprocessor, and put it in an antistatic package. Continue with To install a new CPU Copyright © 2007, Nortel Networks While applying gentle downward pressure, push the lever away from you (towards the top of the server), and then lift it all the way to the left.
Page 151 Remove the new microprocessor from its antistatic package. Install the new microprocessor and heat sink as shown in CPU" (page Copyright © 2007, Nortel Networks CAUTION Do not touch the pins on the microprocessor. The pins are static-sensitive and bend easily.
Page 152 Align the gold triangle on one corner of the microprocessor with c. Apply gentle downward pressure to the microprocessor to seat d. Lower and secure the lever. Copyright © 2007, Nortel Networks left. the gold triangle on the socket.
Page 153 153). See also the description that follows. Install heat sink clips a. Align the side tabs on the clip over the heat sink guide. Copyright © 2007, Nortel Networks in the CPU assembly package to the metal square on the microprocessor.
Page 154 Install heat sink housing a. Grasp the bottom edge of each side of the heat sink housing. Copyright © 2007, Nortel Networks guide. of the hole. the clip until it snaps into place over the end tabs on the heat sink guides.
Page 155 Replace the upper fan holder foam. Replace the server’s side cover. Reconnect all peripheral device cables and power cord. Restart the server and ensure that CallPilot starts. Copyright © 2007, Nortel Networks housing over the heat sink. heat sink’s platform.
Page 156 156 Chapter 12 Working with DIMMs and the CPU Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 157: Chapter 13 Working With The Callpilot Server Bios
Overview The BIOS of the server deﬁnes the server compatibility with expansion hardware. All systems conﬁgured by Nortel are shipped with at least the minimum vintage BIOS. However, new BIOS may be issued to support new hardware standards and options.
Page 158: Bios Settings
158 Chapter 13 Working with the CallPilot server BIOS The BIOS version appears after the MAC address information. You can also ﬁnd the BIOS version in the BIOS conﬁguration sections in the server menu. See BIOS settings This section identiﬁes the 703t server BIOS settings: •...
Page 159 Options Processor Settings Language Advanced Advanced BIOS settings Options PCI Configuration Integrated Peripheral Configuration Copyright © 2007, Nortel Networks Settings • Processor POST speed setting: 2 GHz (shown in grey) • Processor Retest: Disabled • Processor Hyperthreading: Enabled • Processor 1 CPU ID: F24 (shown in grey) •...
Page 160 160 Chapter 13 Working with the CallPilot server BIOS Options Memory Configuration Advanced Chipset Control Boot Time Diag Screen Reset Config Data Num Lock Sleep Button Security Security BIOS settings Options Use Password Is Supervisor Password Fixed Disk Boot Sector...
Page 161 Boot Boot BIOS settings Options BOOT Device Priority V1109 Hard Disk Drives Removable Devices: ATAPI CDROM Drives Copyright © 2007, Nortel Networks Settings • BIOS redirection port: Disabled • ACPI redirection: Disabled • Baud Rate: 19.2K • Flow Control: CTS/RTS •...
Page 162: Updating And Conﬁguring The Bios
Updating and conﬁguring the BIOS BIOS update availability The BIOS installed on the CallPilot server must be version P07_64 or later. BIOS updates are provided by Nortel on a ﬂoppy disk (NTRH8057). Note: For a complete list of BIOS settings, refer to (page 158).
Page 163 Assert NMI on SERR: Disabled ﬁrst: ﬂoppy drive second: hard drive third: CD-ROM drive Note 1: The CallPilot operating system requires that the ﬁrst startup be completed from the CD-ROM drive. To achieve this Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard...
Page 164: Recovering From Corrupted Cmos And Bios
164 Chapter 13 Working with the CallPilot server BIOS Use the right and left arrow keys to choose the Exit screen. Choose the Exit Saving Changes option, and then press Enter. Result: You are prompted to conﬁrm. Choose Yes to save the changes, and then press Enter.
Page 165 Three beeps indicates that the BIOS update disk is not inserted in the ﬂoppy disk drive or is not bootable. When the BIOS update is ﬁnished, the server restarts automatically. Copyright © 2007, Nortel Networks Recovering from corrupted CMOS and BIOS 165 "To conﬁgure the BIOS" (page —End—...
Page 166 166 Chapter 13 Working with the CallPilot server BIOS While the server is restarting, remove the BIOS update disk from the server’s ﬂoppy disk drive. While the BIOS boot initialization screen is displayed, power down the server. Move the Boot jumper (J1H1) back to pins 9 and 10.
Page 167: Appendix A 703T Description Reference
• two SCSI hard drives • six populated boards Copyright © 2007, Nortel Networks chassis only: 420 mm (16.75 in.) with chassis feet: 440 mm (17.5 in.) chassis only: 215 mm (8.6 in.) with chassis feet: 320 mm (12.7 in.) 650 mm (26 in.)
Page 168: Front Panel Features
"Front panel features" (page 168) server's front panel features" (page Front panel features Part Reset button Copyright © 2007, Nortel Networks describes the parts identiﬁed in 168). Function Triggers a hardware (cold) reset. Do not use this button to perform a server restart. Restart the server as described in "Restarting the server"...
Page 169 For future use Ejects the floppy disk. Drive for 3-1/2 inch diskettes. Enables you to use the CallPilot software and documentation CD-ROMs. Opens the CD-ROM drawer. Push the button again to close the drawer. Allows backup of hard drive data.
Page 170 PS/2 keyboard connector PS/2 mouse connector COM1 serial port connector (9-pin) Parallel port connector (25-pin) Monitor connector (15-pin) Copyright © 2007, Nortel Networks "Slot assignments" (page Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 172).
Page 171 Non-operating (storage) temperature Non-operating humidity Altitude Electrostatic discharge Acoustic noise Copyright © 2007, Nortel Networks "Slot assignments" Specification 10 C to 35 C (50 F to 95 F) Maximum rate of change must not exceed 10 C (50 F) per hour.
Page 172: Slot Assignments
• the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel; therefore, your server may not have all of the slots populated. Slot deﬁnition and numbering "Slot deﬁnition and numbering" (page available slot openings in the chassis, not the PCI connectors inside the server.
Page 173: Irq Mapping Table
PCI slot 2 (full length) PCI slot 1 (full length) a. In CallPilot Manager applications, the Callpilot-assigned board label may appear. This label corresponds to the slot umber. For example, BRD01 refers the board in slot 1. IRQ mapping table "IRQ mapping"...
Page 174: April
174 Appendix A 703t description reference Interrupt IRQ14 IRQ15 Copyright © 2007, Nortel Networks I/O APIC level INT14 INT15 Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007 Slot or device IDE controller Available Nortel Networks Conﬁdential...
Page 175: Index
Channel Monitor, using 57, 69, 71 Event Browser, using 55, 57 events fault management Maintenance screen Multimedia Monitor, using 57, 67, 69 CallPilot services, Channel Monitor tab 78 CD-ROM Nortel CallPilot 703t Server Maintenance and Diagnostics NN44200-702 01.03 Standard 5.0 3 April 2007...
Page 176: 703T Server Maintenance And Diagnostics
Alert icons 61 description 60, 61 viewing 61 conﬁguring BIOS 163, 163 cooling fan Copyright © 2007, Nortel Networks removing 89 replacing 92, 95, 98 Courtesy stop, description 62 CPU servers BIOS settings 163 conﬁguring the BIOS 163 critical services, CallPilot 78...
Page 177: Nn44200-702 01.03 Standard
General section, Maintenance screen 58 hard drive bays 169 hardware motherboard DIMMs installing 146 removing 143 peripherals cables 82 Copyright © 2007, Nortel Networks RAID system cabling 101 SCSI bus cabling 101 SCSI drive installing 103 removing 106 hardware problems, detecting 53...
Page 178: Index
24 meaning 24 countdown codes 24 diagnostics 24 error codes 24 error messages 24 interpreting messages 24 message formats 24 Copyright © 2007, Nortel Networks quitting system 45 RAID 121 upgrading 123 RAID conﬁguring summary 133 RAID controller diagnostics 17 RAID ﬁrmware...
Page 179: Index
System Monitor 74 Channel Monitor tab 78 Legend/Help tab 80 System Info tab 79 using 77 system utilities System Monitor 77 Copyright © 2007, Nortel Networks tape drive cabling 101 conﬁguring 110 faulty, replacing 111 TCP/IP diagnostics 31, 35 arp 39 ipconﬁg 36...
Page 182: 703T Server Maintenance And Diagnostics
Document version: 01.03 Document date: 3 April 2007 To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

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Callpilot 703t

Nortel CallPilot User Manual

Chapter 1 How to Get Help

Chapter 2 About this Guide

Chapter 3 Troubleshooting Your Callpilot System

Chapter 3 Troubleshooting Your Callpilot System Overview

Chapter 4 Using Windows Online Diagnostic Tools

Chapter 4 Using Windows Online Diagnostic Tools Overview

Chapter 5 Using Serial Port Diagnostic Tools

Chapter 6 Using Callpilot Manager to Monitor Hardware

Chapter 7 Using Callpilot System Utilities

Chapter 8 Replacing Basic Chassis Components

Chapter 9 Replacing Media Drives

Chapter 10 RAID Operations

Chapter 11 Replacing or Adding Voice Processing Boards

Chapter 12 Working with Dimms and the CPU

Chapter 13 Working with the Callpilot Server BIOS

Appendix A 703T Description Reference

Index

Quick Links

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Summary of Contents for Nortel CallPilot

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Table of Contents