1. Manuals
  2. Brands
  3. Nortel Manuals
  4. Server
  5. CallPilot
  6. Installation manual

Nortel CallPilot Installation Manual

Nortel callpilot: install guide
Hide thumbs Also See for CallPilot:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Troubleshooting Manual, Administrator's Manual
Nortel CallPilot
703t Server Hardware
Installation
NN44200-304
.

Advertisement

Table of Contents
loading

Related Manuals for Nortel CallPilot

Summary of Contents for Nortel CallPilot

  • Page 1 Nortel CallPilot 703t Server Hardware Installation NN44200-304...
  • Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
  • Page 3 RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc.
  • Page 5 Publication History February 2007 CallPilot 5.0, Standard 01.01 of the 703t Server Hardware Installation guide is issued for general release. Copyright © 2007, Nortel Networks Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Nortel Networks Confidential...
  • Page 6 6 Publication History Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 7: Table Of Contents

    Preparing the modem 36 Connecting peripherals to the server 38 Connecting the server to the ELAN subnet 41 Connecting the server to the Nortel server subnet (optional) 42 Installing the Nortel software feature dongle 43 Connecting the server to power 45 Index Copyright ©...
  • Page 8 8 Contents Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 9: Chapter 1 How To Get Help

    Getting help over the phone from a Nortel Solutions Center If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

  • Page 10: Getting Help From A Specialist By Using An Express Routing Code

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...

  • Page 11: Chapter 2 703T Server Description

    Server dimensions Height Width Depth (distance from front to back) Copyright © 2007, Nortel Networks chassis only: 420 mm (16.75 in.) with chassis feet: 440 mm (17.5 in.) chassis only: 215 mm (8.6 in.) with chassis feet: 320 mm (12.7 in.) 650 mm (26 in.)
  • Page 12 Non-operating (storage) temperature Non-operating humidity Altitude Electrostatic discharge Acoustic noise Operating shock Handling drop Copyright © 2007, Nortel Networks • front: 250 mm (10 in.) • rear: 125 mm (5 in.) • side: 75 mm (3 in.) Note: Additional side clearance is required for service.

  • Page 13: Front Panel Features

    The table below describes the parts that are identified in the preceding diagram: Part Reset button Copyright © 2007, Nortel Networks Function Triggers a hardware (cold) reset. Do not use this button to perform a server restart. Restart the server as described in "Restarting the server"...
  • Page 14 For future use Ejects the floppy disk. Drive for 3-1/2 inch diskettes. Enables you to use the CallPilot software and documentation CD-ROMs. Opens the CD-ROM drawer. Push the button again to close the drawer.
  • Page 15 (450 W non hot-swap power supply) USB connectors PS/2 keyboard connector PS/2 mouse connector COM1 serial port connector (9-pin) Parallel port connector (25-pin) Copyright © 2007, Nortel Networks "Slot assignments" (page Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Server features 15 16).

  • Page 16: Slot Assignments

    (for example, board #1, 2, 3, and so on) • how the boards are represented in CallPilot Manager applications (that is, on the Maintenance Administration page) • the maximum capacity for each switch connectivity Copyright ©...

  • Page 17: Network Connectivity

    This section describes how the 703t server can be integrated into your network. The integration depends on the type of switch you are using. To secure the CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization’s firewall.
  • Page 18 The following diagram shows a CallPilot 703t server network setup with a Meridian 1 switch. Sample network setup: Communication Server 1000 The following diagram shows a CallPilot 703t server network setup with a CS 1000 system: Copyright © 2007, Nortel Networks...
  • Page 19 Appropriate networking equipment must be available for the ELAN subnet and the optional Nortel server subnet if it is used. The ELAN subnet (and the optional Nortel server subnet if used) must be properly configured for correct CallPilot operation. To ensure correct configuration, Nortel recommends that you consult a network specialist.

  • Page 20: Supported Peripheral Devices

    The following table describes the supported peripheral devices: Device Modem Ethernet hub Copyright © 2007, Nortel Networks Description A 56 Kbps external modem (NTRH9078 in North America only) provides remote access to the 703t server. The modem connects to the RS-232 COM1 connector on the rear of the server.

  • Page 21: Reference Documents

    Device Monitor, keyboard, and mouse Reference documents For a list of all CallPilot documents, see the following Customer Documentation Map Copyright © 2007, Nortel Networks Description • 15-inch monitor: NTRH9011 or N0038380 LCD monitor Because the monitor is an external device, it...
  • Page 22 22 Chapter 2 703t server description Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 23: Chapter 3 Preinstallation Requirements

    "Installing the server and connecting the peripheral devices" (page 35) When you are finished, continue with the switch and server setup as described in the document for your switch: • Communication Server 1000 and CallPilot Server Configuration (NN44200-312) • Meridian 1 and CallPilot Server Configuration (NN44200-302) Copyright ©...

  • Page 24: Installation Checklist

    24 Chapter 3 Preinstallation requirements Installation checklist Description Step Review the "Installing the CallPilot server" section in the Installation and Configuration Task List (NN44200-306), and complete stage 1 of the "Installation checklist." Unpack the server, and ensure you have all the items you...
  • Page 25 Provides information that is essential to the completion of a task. Copyright © 2007, Nortel Networks Connect the 703t server to the CLAN hub (optional); (see "Connecting the server to the Nortel server subnet (optional)" (page 42)). ATTENTION To comply with EMC requirements, a Class A hub must be located 10 m (33 ft.) away from the 703t server.

  • Page 26: Unpacking The 703T Server

    Copyright © 2007, Nortel Networks WARNING Risk of personal injury The 703t CallPilot server weighs approximately 22 kg (46 lb) as shipped from manufacturing. If necessary, and to prevent personal injury, ask someone to help you unpack and position the server.
  • Page 27 To remove the side panel The following diagram shows how to remove the side panel. See the instructions for removal below. Copyright © 2007, Nortel Networks WARNING Risk of personal injury Be careful when you handle the sharp edges of the side panel and chassis to prevent personal injury.
  • Page 28 Copyright © 2007, Nortel Networks Note 1: The thumbscrews are not removable. Note 2: If a removable screw is present, remove it. This screw secures the cover to the server during shipping.

  • Page 29: Inspecting The Server Interior

    Check for any loose wires or foreign objects, such as loose screws, inside the chassis. Review the slot locations (see Do one of the following: you observe any damage Copyright © 2007, Nortel Networks "Inspecting the server interior" (page —End— CAUTION Risk of equipment damage When working with interior components, use an ESD wrist strap to protect static-sensitive components.

  • Page 30: Replacing The Side Cover

    Insert the tabs along the top and bottom edges of the server’s cover inside the slots along the top and bottom of the server. Push the cover towards the front of the server until the tabs firmly engage in the chassis. Copyright © 2007, Nortel Networks —End— CAUTION Risk of equipment damage Ensure that there are no tools or loose parts inside the server chassis before replacing the side cover.
  • Page 31 "Installing the chassis feet" (page hardware installation. For more information, see (page 24). Copyright © 2007, Nortel Networks Note: When correctly engaged, the cover clicks into place. —End— 32). Otherwise, continue with the Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard...

  • Page 32: Installing The Chassis Feet

    • • Copyright © 2007, Nortel Networks front foot: The middle hole is towards the front of the chassis. back foot: The middle hole is towards the back of the chassis.
  • Page 33 Place the server on its feet. What is next? Continue with the hardware installation. For more information, see "Installation checklist" (page Copyright © 2007, Nortel Networks —End— 24). Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Installing the chassis feet 33 Nortel Networks Confidential...
  • Page 34 34 Chapter 3 Preinstallation requirements Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Confidential...

  • Page 35: Chapter 4 Installing The Server And Connecting The Peripheral Devices

    "Connecting peripherals to the server" (page 38) "Connecting the server to the ELAN subnet" (page 41) "Connecting the server to the Nortel server subnet (optional)" (page 42) "Installing the Nortel software feature dongle" (page 43) "Connecting the server to power" (page 45)

  • Page 36: Preparing The Modem

    DIP switches Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot server. Note: This section applies only to the US Robotics 56 Kbps external Sportster modem.
  • Page 37 Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the "Change to" column of the following table: Note: ON is down. OFF is up. Default switch setting Copyright © 2007, Nortel Networks Change Function Data Terminal Ready (DTR) override • OFF: Normal DTR operations. (The computer must provide a DTR signal for the modem to accept commands.

  • Page 38: Connecting Peripherals To The Server

    What is next? Continue with Connecting peripherals to the server This section describes how to connect the monitor, keyboard, mouse, and modem to the server. Copyright © 2007, Nortel Networks Change Function Result code display • OFF: Suppresses result codes.
  • Page 39 Copyright © 2007, Nortel Networks Connecting peripherals to the server 39 CAUTION Risk of system failure You can install or use only Nortel-supplied peripheral devices on your server. Installation or use of other peripheral devices can result in system failure. Nortel CallPilot 703t Server Hardware Installation NN44200-304 01.01 Standard...
  • Page 40 Before the CallPilot server installation, a qualified electrician must implement the single-point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch. Connect the power cord to the monitor, and plug the other end into a wall receptacle or power bar.

  • Page 41: Connecting The Server To The Elan Subnet

    Nortel server subnet Connecting the server to the ELAN subnet Connect the CallPilot server to the Meridian 1 switch or CS 1000 system using the Embedded LAN (ELAN). For important considerations about using the ELAN subnet in your network, see the Planning and Engineering Guide (NN44200-200).

  • Page 42: Connecting The Server To The Nortel Server Subnet (Optional)

    LAN (CLAN). Note: The Nortel server subnet connection is optional. However, connection to a Nortel server subnet is required for support of desktop and Web messaging users, or administration by means of a Web-enabled PC. Make sure that your latest antivirus programs and Nortel security updates are installed.

  • Page 43: Installing The Nortel Software Feature Dongle

    Installing the Nortel software feature dongle The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Nortel software feature dongle, which plugs into the parallel port.
  • Page 44 Make sure that the clips secure it properly and that the Nortel logo faces outwards. Plug the male end of the adapter into the parallel port.

  • Page 45: Connecting The Server To Power

    PBX system. A qualified electrician must implement the single-point ground reference as required among the power outlets of the CallPilot server, its associated peripherals, and the power outlets of the switch.
  • Page 46 WARNING Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the CallPilot server and its peripheral devices to the same single-point ground reference as the one used by the switching system connected to the CallPilot server.
  • Page 47 Ensure that the operating system logon window appears on the monitor. Proceed with the CallPilot server and switch configuration guide for your switch to connect and configure the server and switch. Copyright © 2007, Nortel Networks —End—...

  • Page 48: Index

    Communication Server (CS) 1000, CallPilot network setup 18 connectivity ELAN subnet 19 Nortel server subnet 19 remote access 20 Customer LAN See Nortel server subnet 42 DC power input 40 devices, peripheral 20 keyboard 21 modem 20 monitor 21 mouse 21, 21...
  • Page 49 40 description 21 LAN connections, description 19 LEDs network controller 14 system status 14 Meridian 1, CallPilot server network setup 17, 18 modem 20 connecting to the server 40 description 20 diagram 36 DIP switches, description 36, 36...
  • Page 50 30, 31 slot assignments 17, 17 slot locations 14 starting 47 unpacking 26, 26 side cover Copyright © 2007, Nortel Networks removing 27, 29 replacing 30, 31 single-point grounding, power requirement 46 slot assignments 17, 17 slot locations 14...
  • Page 52 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. *Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

This manual is also suitable for:

Callpilot 703t

Table of Contents