Nortel CallPilot Administrator's Manual page 186

186 Chapter 10 Configuring CallPilot services
IF a message is
delivered to a
Touch-tone telephone
Personal computer
Channel requirements
If a mailbox has fax messaging capability, then fax channels are required.
Each call that is received by a fax-capable mailbox is serviced by a fax channel
(the equivalent of two voice channels), regardless of whether or not the caller
intends to leave a fax.
Configuring a fax service
You must configure fax options for a fax feature (for example, express fax
messaging) or custom application.
If you do not specify a billing DN, chargeable calls are billed to the SDN.
Getting there: System → Service Directory Number → SDN Details
page → Fax Settings section
Copyright © 2007, Nortel Networks
.
THEN the result is that
depends on whether the DTT service is enabled for the mailbox
owner and is configured to require DTMF confirmation.
• If DTMF confirmation is configured, when the recipient indicates
DTMF capability (by pressing a key at any point during the DTT
session) he or she is prompted to select voice recording or fax
delivery, or both. If the recipient has access to a fax machine, he
or she can receive the fax or transfer the call to the fax DN.
•
If DTMF confirmation is not configured, the recipient hears the
voice item. After the message is delivered and a response is
recorded (if there is one), the DTT service transfers the call to
the DTF service and attempts fax delivery. If the telephone is
a faxphone, the fax item is also delivered. If not, the originator
receives a non-delivery notification for the fax item.
if the computer has a voice mail and fax card, both voice and fax
items are delivered. If not, the originator receives a non-delivery
notification for the fax item.
Note: A custom cover page is recommended for each fax service.
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
ATTENTION
ATTENTION