Nortel CallPilot Administrator's Manual page 198

198 Chapter 10 Configuring CallPilot services
Allocations for speech recognition services
Speech recognition channels use four times the processing power of
multimedia channels.
Monitoring service demand
Run the Reporter System Traffic Summary report to identify how much
particular services are used. For example, you can identify the percentage
of total traffic generated by a service. This gives you an idea of whether the
current channel allocations for that service are adequate.
Estimating service requirements
Use the guidelines in the CallPilot Planning and Engineering Guide
(NN44200-200) to estimate the number of channels a service needs. Then
use Reporter to monitor actual service usage to see if you must adjust the
channel allocations.
Re-allocating channels
You can change the minimum number of channels guaranteed for a service.
This is useful whenever traffic generated by the service is greater than
originally anticipated or for temporary high demand on a service.
The way you allocate channels during times of normal operation depends
on factors such as
•
•
Nortel strongly recommends that you do not re-allocate channels to services
unless you experience problems making an essential service available to users.
Verifying a new allocation scheme for all services can be time-consuming.
This section provides several examples of how channels might be
re-allocated temporarily to accommodate a typical demand on a service.
Example 1: A new voice menu application is put into service
This menu informs company employees of the new benefits plan, and is
expected to generate heavy traffic during the first month it is used. Your
system has 18 voice channels. For the first month of service, you allocate
a minimum of two channels and a maximum of four channels to the voice
menu. After one month, when the amount of traffic generated by the service
decreases, you reduce the minimum number of channels to zero and the
maximum to two.
•
Copyright © 2007, Nortel Networks
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how much traffic you expect the service to generate
the importance of the service.
A minimum setting of zero means that the service is not guaranteed any
channels. If all voice channels are busy, the service cannot obtain a
channel until there is an idle channel.
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
ATTENTION