Nortel CallPilot Administrator's Manual page 164

164 Chapter 10 Configuring CallPilot services
To reduce unnecessary traffic on the CallPilot system, if the CallPilot sever
detects an invalid e-mail address, the user's rule is disabled. The CallPilot
server examines all NDNs received as a result of a Message Forwarding
Rule. The Message Forwarding Rule is disabled if a message is unable to
be delivered for any reason. Possible reasons include:
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The user is notified at next login to CallPilot. To permit the administrator to
determine why the user's Message Forwarding Rule was disabled, a log is
generated. Once the problem is resolved, the user can re-enable the rule.
You also have the option to use the Message Forwarding Rule feature for
system-wide message archiving instead of user-level Message Forwarding
Rules. By enabling system wide archiving, you can set up a single
e-mail address as the repository for all messages that enter the system.
All messages that enter the system are automatically forwarded to the
configured address. When message archiving is enabled, the Message
Forwarding Rule check box in the Mailbox Class is unavailable. Users no
longer see the Message Forwarding Rule link in My CallPilot or Desktop
and all existing rules are disabled. It is the your responsibility to ensure
the mailbox has sufficient storage space available to receive all incoming
CallPilot messages and to back up these messages as needed.
Preparing a Message to Forward or Archive
When a message arrives into CallPilot, the system first determines if the
message is to be forwarded or archived. Before forwarding or archiving, the
message contents are copied to a newly created message.
The message Body, To, CC, and From fields are reproduced in the new
message. The date field displays the date when the message is deposited
into the e-mail system, not the date the CallPilot server received the
message. However, these two dates are virtually the same.
Copyright © 2007, Nortel Networks
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incorrect address or address problem
undiallable external DN
bad destination mailbox address
bad destination system address
mailbox has moved
Note: The Message Forwarding Rule feature (both archiving and
message forwarding) applies to messages that arrive after the rule
is enabled. Existing messages are not processed by the Message
Forwarding Rule or message archiving.
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007