Nortel CallPilot Administrator's Manual page 219

Field in CallPilot
Manager's Voice
Form Field Detail
Page
Invalid Answer
Handling
Confirm Field
Save Response if
disconnected
Voice form field worksheet: DTMF (keypad input) Answer field
Field in CallPilot
Manager's Voice
Form Field Detail
Page
Play Beep before
recording starts
Copyright © 2007, Nortel Networks
.
Description
What do you want to happen if the caller does not
answer within 3.5 seconds? Specifically:
1. How many times do you want the voice prompt
repeated?
2. What do you want the voice form to do if the
retry count is reached? Choose one of the
following:
•
Go to the Next Field: The caller will hear
the next field prompt. (Transcribers will
hear "No answer was received.")
• Transfer to Revert DN: The caller will be
transferred to the revert DN you specified
on the voice form's caller settings.
• Disconnect: The caller will hear "Your
session will be disconnected in 10 seconds.
To continue, please press any key." After
10 seconds with no input, the caller will hear
"Goodbye," and the line will disconnect.
Do you want to require callers to confirm their
answer to this field?
Do you want callers' responses saved if they are
disconnected?
Description
Do you want callers to hear a beep just before the
voice form records their answer?
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
Seven steps to plan and design a voice form 219
Use this column to
record settings for this
field
Number of times to
repeat the voice prompt:
___
Circle one of the
following:
• Go to the Next Field
• Transfer to Revert
DN
•
Disconnect
__ Yes
__ No
__ Yes
__ No
Use this column to
record settings for this
field
__ Yes
__ No