Nortel CallPilot Installation Manual
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Nortel CallPilot Installation Manual

Nortel CallPilot Installation Manual

Nortel callpilot: install guide
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Nortel CallPilot
1005r Server Hardware
Installation
NN44200-308
.

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Summary of Contents for Nortel CallPilot

  • Page 1 Nortel CallPilot 1005r Server Hardware Installation NN44200-308...
  • Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
  • Page 3 RADISYS is a trademark of Radisys Corporation. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics. WINZIP is a trademark of Nico Mark Computing, Inc.
  • Page 5 CallPilot 5.0, Standard 01.01 of CallPilot Installation and Configuration, 1005r Server Hardware Installation is issued for general release. August 2006 CallPilot 4.0, Standard 01.04 of the CallPilot Installation and Configuration, 1005r Server Hardware Installation guide is issued for the Service Assist program.
  • Page 6 6 Publication History Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 7: Table Of Contents

    Inspecting the modem 31 Connecting peripherals to the server 31 Connecting the server to the ELAN subnet 35 Connecting the server to the Nortel server subnet (optional) 36 Installing the Nortel software feature dongle 37 Chapter 5 Connecting the server to power...
  • Page 8 8 Contents Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 9: Chapter 1 How To Get Help

    Getting Help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
  • Page 10 10 Chapter 1 How to get help www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

  • Page 11: Chapter 2 1005R Server Description

    "Reference documents" (page 21) 1005r Server features Introduction The 1005r CallPilot server is a long life industrial server in a standard rack-mount 2U form factor. It utilizes dual Xeon technology and proven, reliable SCSI hard-drive technology. This section provides a general overview of the 1005r server features.
  • Page 12 USB connections, controls, alarm LEDs, and status LEDs are visible. With the bezel cover removed, both hard drives, the peripheral DVD/CD/CDRW drive, the anti-static connection, and the front serial port are accessible. Copyright © 2007, Nortel Networks 87.6 mm (3.45 in.) 435.3 mm (17.4 in.) 508 mm (20 in.)
  • Page 13 AC power supply banks. The PCI card brackets are in the middle of the back panel while the connectors and ports are along the bottom and left side. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...
  • Page 14 The PCI riser assembly holds the PCI add-in cards; MPB96, RAID and dual Network Interface Card (NIC). For more information about your configuration, see diagram shows the PCI riser held above the server. Copyright © 2007, Nortel Networks "Valid PCI card configurations" (page Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...
  • Page 15 The following picture shows the PCI riser assembly when removed from the 1005r chassis. The PCI riser assembly is shown turned over with low-profile and full-size cards installed. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007...

  • Page 16: Valid Pci Card Configurations

    1 "1005r PCI card slot configurations" (page Note: Your server configuration depends on what was ordered from Nortel. Therefore, your server may not have all of the slots populated. Copyright © 2007, Nortel Networks CAUTION...

  • Page 17: Network Connectivity

    This section describes how the 1005r server can be integrated into your network. The integration depends on the type of switch you are using. To secure the CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization’s firewall.
  • Page 18 Option 61C • Options 81 and 81C Sample network setup: Communication Server 1000 The following diagram shows a CallPilot server network setup with a Communication Server 1000 (CS 1000) system. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...
  • Page 19 For information about the purpose and requirements of the ELAN subnet, see the Planning and Engineering Guide (NN44200-200). • The second NIC, labeled LAN1 can be connected to the Nortel server subnet. This optional NIC is required only for Meridian 1 or CS 1000 systems that require a Nortel server subnet connection (in addition to the ELAN subnet connection).

  • Page 20: Supported Peripheral Devices

    The modem is used for remote administration and technical support. RRAS is used to establish the remote access connection to the server. Use either RDC or pcAnywhere to communicate with the CallPilot server. Supported peripheral devices Introduction This section identifies external devices that are supported by the 1005r...
  • Page 21 Supported peripheral devices 21 Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...
  • Page 22 22 Chapter 2 1005r server description Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 23: Chapter 3 Preparing For Installation

    Availability system" (page 30) Step Description Review the "Installing the CallPilot server" section in the Installation and Configuration Task List (NN44200-306), and completed stage 1 of the "Installation checklist." Copyright © 2007, Nortel Networks When you are finished with the installation, continue with...
  • Page 24 Ethernet switch or hub must be located 10 m (33 ft.) away from the 1005r server. Shielded Ethernet cables must be used. Note: If you are connecting the optional Nortel server subnet, do not power up unless your antivirus programs and Nortel security updates are installed first.

  • Page 25: Unpacking The 1005R Server

    Provides information that is essential to the completion of a task. Unpacking the 1005r server Introduction Follow this procedure to unpack the server and peripherals. Copyright © 2007, Nortel Networks ATTENTION "Installing the Nortel 37)). "To start the server" (page...

  • Page 26: Removing The Front Bezel

    Copyright © 2007, Nortel Networks WARNING Risk of personal injury The 1005r CallPilot server weighs approximately 20 kg (44 lb) when it is shipped from manufacturing. To prevent personal injury, have someone help you to unpack and position the server.
  • Page 27 Do not touch components on the front panel without ESD protection. Attach an ESD strap to your wrist and connect it to a single point ground connection. Copyright © 2007, Nortel Networks CAUTION Risk of equipment damage Do not attempt to move or lift the server before removing the front bezel;...
  • Page 28 28 Chapter 3 Preparing for installation What is next? Continue with Chapter 5 " Connecting the server to power" (page 41). Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 29: Chapter 4 Installing The Server And Peripheral Devices

    "Inspecting the modem" (page 31) "Connecting peripherals to the server" (page 31) "Connecting the server to the ELAN subnet" (page 35) "Connecting the server to the Nortel server subnet (optional)" (page 36) "Installing the Nortel software feature dongle" (page 37) Installing the server...
  • Page 30 61 cm (24 in.) between the mounting posts. Check the rack you are using and ensure that the Nortel supplied server rack rails are suitable for your specific installation requirements. For depths greater than 61 cm (24 in.), Nortel recommends that you purchase a third-party...

  • Page 31: Inspecting The Modem

    Availability: Installation and Configuration (NN44200-311). Inspecting the modem Introduction You require a modem to support remote dial-up access to the CallPilot server. Nortel technical support also connects to your CallPilot server for troubleshooting purposes. Nortel connects to your server only when you request technical assistance.
  • Page 32 Place the monitor, keyboard, and mouse in the same location as the server. Plug the keyboard and mouse cables into the PS/2 connectors on the rear panel (see Copyright © 2007, Nortel Networks "Rear panel connectors" (page Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...
  • Page 33 Before the CallPilot server installation, a qualified electrician must implement the single-point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch. Connect the power cord to the monitor and plug the other end into a wall receptacle or power bar.
  • Page 34 Choose Start → My Computer →Properties →Hardware → b. Select Action → Scan for Hardware changes. The tape drive is ready for use. Copyright © 2007, Nortel Networks 31). Device Manager from the desktop. —End— Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...

  • Page 35: Connecting The Server To The Elan Subnet

    Continue with Connecting the server to the ELAN subnet Introduction Connect the CallPilot server to the Meridian 1 switch or CS 1000 system using the ELAN subnet. Note: If you are installing a High Availability system, do not connect either sever to the ELAN subnet. The connection to the ELAN subnet is made when you configure the system.

  • Page 36: Connecting The Server To The Nortel Server Subnet (Optional)

    This section provides instructions to connect the server to the Nortel server subnet. Note 1: The Nortel server subnet is optional. However, it is required to support desktop and Web messaging users. Note 2: If you are installing a High Availability system, do not connect either sever to the Nortel Server Subnet.

  • Page 37: Installing The Nortel Software Feature Dongle

    Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Nortel software feature dongle, which plugs into USB port 0 on the rear panel. Note: Only one dongle is shipped with a pair of High Availability servers.
  • Page 38 To eject a software feature key, insert a straightened paper clip into the side access hole. a. Push the paper clip in the direction of the software feature key. Copyright © 2007, Nortel Networks "Installing the. feature key." (page Note: In the following figure, label 1 is the data contact, and label 2 is the ground.
  • Page 39 Plug the dongle into USB port 0 on the rear panel of the server. What is next? Continue with Copyright © 2007, Nortel Networks Installing the Nortel software feature dongle 39 Note: Due to system driver allocations, the dongle must be installed in USB port 0. —End—...
  • Page 40 40 Chapter 4 Installing the server and peripheral devices Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 41: Chapter 5 Connecting The Server To Power

    Both AC power supply modules are installed prior to shipping. The following diagram shows the location of the power supply modules in the rear panel (D and E): Copyright © 2007, Nortel Networks DANGER Risk of electric shock Procedures involving electrical connections must only be performed by qualified personnel.

  • Page 42: Connecting The Server To Power

    PBX system. A qualified electrician must implement the single-point ground reference as required between the power outlets of the CallPilot server and the power outlets of the switch. Provide a sufficient number of properly grounded power outlets or power bars for all equipment.
  • Page 43 Before you connect the server to the power source, review the following diagram to ensure that all peripheral hardware devices are in place. 1005r server in a network. Copyright © 2007, Nortel Networks Connecting the server to power 43 Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...
  • Page 44 WARNING Risk of personal injury, risk of hardware failure The power outlets used by the CallPilot server and its peripheral devices must be connected to the same single-point ground reference as the one used by the switch with MGate cards connected to the CallPilot server.
  • Page 45 Connecting the server to power 45 —End— Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...
  • Page 46 46 Chapter 5 Connecting the server to power Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 47: Appendix A Emc Emission Level Protection For The 1005R Server

    (see the following diagram) on the following external cables: • Ferrite Core (TDK and part number ZCAT3035-1330)—for the triple DS30X I/O cable (Nortel and part number NTRH2014E6). There are three ferrite cores at each end of the cable. Copyright © 2007, Nortel Networks...
  • Page 48 Ferrite cores secured to an external cable The ferrite cores are secured to the appropriate cable with plastic enclosure clips. Tie wraps are added to the cable loop. Copyright © 2007, Nortel Networks Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...

  • Page 49: Index

    31 connecting the server 42 connectivity Ethernet 19 remote 20 copyright 2 CS 1000 and CallPilot server network diagram 18 Customer LAN see CLAN 36 Copyright © 2007, Nortel Networks devices, peripheral Ethernet hub 20...
  • Page 50 23 IRQ mapping table 17 keyboard connecting to the server 32 description 20 keylock 37 M1 and CallPilot server network diagram 17 modem 31 connecting to the server 33 description 20 required equipment 31 monitor connecting to the server 32...
  • Page 51 37 slot assignments 16 configuration software feature key 37 specifications, environmental 12 telephony LAN See TLAN 19 Copyright © 2007, Nortel Networks TLAN illustration 18 trademarks 2 unpacking equipment 26 warnings, conventions 25 weight, 1005r server 12 Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard...
  • Page 52 52 Index Nortel CallPilot 1005r Server Hardware Installation NN44200-308 01.04 Standard 5.0 30 April 2007 Copyright © 2007, Nortel Networks...

  • Page 54: Nortel Callpilot

    Document version: 01.04 Document date: 30 April 2007 To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

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Callpilot 1005r

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