Nortel CallPilot Administrator's Manual page 195

CallPilot requires at least one port to be configured as multimedia or voice
messaging. If all ports are configured as IVR in the Configuration Wizard, the
ELAN subnet is not established successfully when the system is rebooted.
CallPilot requires at least one multimedia channel for its own use.
Configuration tasks
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Troubleshooting Contact Center Voice Services support
If the following events occur, you need to troubleshoot the Contact Center
Voice Services support:
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Meridian Link TSP events
System event codes in between 43000 and 43299 identify Meridian link
TSP events.
These include
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Copyright © 2007, Nortel Networks
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Configuring Contact Center Voice Services support 195
On the switch:
— Configure separate embedded LAN (ELAN) and value added server
(VAS) IDs for Contact Center and CallPilot.
— Configure an ACD queue for the ACCESS agent and an ACD queue
for the IVR agent.
— Configure each ACCESS and IVR port.
On the CallPilot server:
— Use the Configuration Wizard to enter the Contact Center server IP
address on the customer LAN, the terminal numbers for the IVR and
ACCESS channels, and the IVR and ACCESS channel allocations.
The channel number assigned to the ACCESS port on the Contact
Center server must match the Class ID that is configured in the CallPilot
channel allocation.
— Use CallPilot Manager to add service DNs for Contact Center
Voice Services (the ACCESS CDN) and the Application Builder
announcement or voice menu (the IVR agent CDN).
The Event Browser displays a Meridian link TSP or ACCESS link event.
Mailbox owners notice that calls are not answered.
43000 (Meridian link is not operating)
43002 (Meridian link is operating)
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
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