Nortel CallPilot Administrator's Manual page 194

194 Chapter 10 Configuring CallPilot services
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System requirements
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Voice port requirements
Voice port configuration must be consistent across the switch, the Contact
Center server, and the CallPilot server. This means that:
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Copyright © 2007, Nortel Networks
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AML allows resources to be associated with one AML connection only. This
means that the CallPilot AML connection with the switch cannot be used to
control voice channels already acquired by Contact Center.
The switch communicates with CallPilot through the Contact Center
server and the Meridian link services module (MLSM).
ACCESS and IVR channels support voice media only and each channel
uses one DSP. CallPilot ACCESS class IDs identify ACCESS channels.
If you are migrating from Meridian Mail to CallPilot 2.02 or later, note
the following architecture changes:
— The TCP/IP (ELAN) ACCESS link between the CallPilot server and
the Contact Center server replaces the serial ACCESS link between
Meridian Mail and the Contact Center server.
— CallPilot does not support the communication link (CSL) used
between Meridian Mail and the switch.
Contact Center release 4.2 on a PVI platform with the
NS040206CPSU07S performance enhancement
CallPilot 2.0 or later
Depending on the switch, either of the following:
— Meridian 1 X11 software release 24.24 or later
— CS 1000 release 1.1 or later
Each voice port DN configured on the switch and the Contact Center
server are also be configured on the CallPilot server.
The ACD queue configured on the switch for ACCESS channels is
configured as the Contact Center Voice Services ACD queue in the
CallPilot SDN table.
The ACD queue for IVR channels is configured as an Application Builder
voice menu or announcement in the CallPilot SDN table.
The Class ID matches those configured on the Contact Center server
and the switch.
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
ATTENTION