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Nortel CallPilot Installation And Configuration Manual

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555-7101-213
CallPilot
Installation and Configuration
Part 2: 200i Server Hardware Installation
Product release 1.07
Standard 1.0
May 2000

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  • Page 1 555-7101-213 CallPilot Installation and Configuration Part 2: 200i Server Hardware Installation Product release 1.07 Standard 1.0 May 2000...
  • Page 2 P0905786...
  • Page 3 The process of transmitting data and call messaging between the Meridian 1 and CallPilot is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
  • Page 4 *Nortel Networks, the Nortel Networks logo, the Globemark, How the World Shares Ideas, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP , DPN, Dualmode, Helmsman, IVR, MAP , Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
  • Page 5 Publication history May 2000 Standard 1.0 of CallPilot Installation and Configuration, Part 2: 200i Server Hardware Installation is released. Part 2: 200i Server Hardware Installation...
  • Page 6 Publication history Standard 1.0 CallPilot...

  • Page 7: Table Of Contents

    Preinstalled software..........17 Nortel Networks supplied software media ......18 Safe handling of CallPilot components General safety .
  • Page 8 Contents Standard 1.0 Index viii CallPilot...

  • Page 9: Before You Begin

    C h a p t e r 1 Before you begin In this chapter Installation flowchart Installation steps for the 200i server Site inspection checklist Customer-supplied equipment checklist Required tools and additional materials Preinstalled software Nortel Networks supplied software media Part 2: 200i Server Hardware Installation...

  • Page 10: Installation Flowchart

    Before you begin Standard 1.0 Installation flowchart The following flowchart shows the steps to complete in Part 2 of the CallPilot installation. CallPilot...

  • Page 11: Installation Steps For The 200I Server

    Configure Remote Access Service as described in Part 3 of this binder. Configure pcANYWHERE as described in Part 3 of this binder. Verify that CallPilot can receive calls as described in Part 3 of this binder. Install the Administration client software as described in Part 4 of this binder.

  • Page 12: Site Inspection Checklist

    There should be one outlet for each of the following items: VGA monitor (for temporary connection) modem CD-ROM drive tape drive (optional) ELAN hub power cord administration PC and monitor customer-supplied network equipment (if required) CallPilot...
  • Page 13 May 2000 Before you begin Check Description Ensure that jacks and cables are ready for all required connections. Obtain the following items for all equipment on both the CLAN and the ELAN: unique computer names IP addresses subnet masks Part 2: 200i Server Hardware Installation...

  • Page 14: Customer-Supplied Equipment Checklist

    The administrative PC can also be on the ELAN or the CLAN. A hub for the ELAN if applicable (or appropriate alternative). An ELAN hub power cord. (Optional) A cable ready to connect the ELAN to the customer WAN. CallPilot...

  • Page 15: Required Tools And Additional Materials

    May 2000 Before you begin Required tools and additional materials Use this checklist for the tools and materials you might need to perform installation and maintenance tasks. Check Description Phillips cross-head screwdriver Standard slot-head screwdriver (1/4" and 1/2") Set of hex nut drivers Sidecutters Jumper removal tool Tape measure for determining cable lengths...
  • Page 16 Before you begin Standard 1.0 Check Description Laptop computer and CD-ROM drive (to read documentation on CD and to connect directly to the server for troubleshooting) CallPilot...

  • Page 17: Preinstalled Software

    CPU and impact CallPilot’s response time. CAUTION Do not install additional software on the CallPilot server Only the software that comes with CallPilot is supported on the CallPilot server. If you install additional software, you can cause CallPilot to function improperly.

  • Page 18: Nortel Networks Supplied Software Media

    The following software media is supplied with the 200i server. Store this media in a safe place and use when instructed in the documentation. CallPilot server software is preinstalled at the factory, so you might not be asked to use some of these CDs unless you are performing recovery procedures, reinstallation, or an upgrade.

  • Page 19: Safe Handling Of Callpilot Components

    C h a p t e r 2 Safe handling of CallPilot components In this chapter General safety Handling components Handling hard disks Part 2: 200i Server Hardware Installation...

  • Page 20: General Safety

    Safe handling of CallPilot components Standard 1.0 General safety Introduction If you need to replace or upgrade any system parts, follow Nortel Networks safety guidelines to prevent personal injury and damage to the server or replacement parts WARNING Risk of personal injury and equipment damage Field maintenance must always be performed by fully qualified, trained personnel.
  • Page 21 May 2000 Safe handling of CallPilot components Precautionary messages This guide provides warnings when risks related to hardware installation and handling are known. Do not ignore these warnings. Part 2: 200i Server Hardware Installation...

  • Page 22: Handling Components

    Safe handling of CallPilot components Standard 1.0 Handling components Introduction Electrostatic discharge (ESD) affects the performance and decreases the useful life of system components. ESD can seriously damage component parts such as hard disks. ATTENTION Nortel Networks recommends performing maintenance procedures at an ESD workstation whenever possible.
  • Page 23 May 2000 Safe handling of CallPilot components Discharging static When working with server components, periodically touch a nearby unpainted surface to discharge any accumulated static. Precautions for handling components These precautions are recommended for any procedure that includes handling component boards.

  • Page 24: Handling Hard Disks

    Handling hard disks Introduction Hard disks are extremely sensitive to vibration and physical shock. To protect equipment and prolong the useful life of hard drives, Nortel Networks recommends taking the following precautions. Avoid vibration or physical shock Hard disks are susceptible to even slight vibrations. A hard disk can be damaged if it is placed on a table that is accidently knocked or moved.

  • Page 25: About The 200I Server

    C h a p t e r 3 About the 200i server In this chapter Overview Introducing the 200i server Environmental specifications I/O breakout panel Peripheral connectivity Part 2: 200i Server Hardware Installation...

  • Page 26: Overview

    Overview Introduction The 200i server is a flexible, multimedia telephony server designed to integrate with Nortel Networks PBX products. You install the server on Intelligent Peripheral Equipment (IPE) shelves at the resident switch. Integration with the switch The 200i server occupies two slots of an IPE shelf. When the server is installed in the IPE shelf, its connector mates with the backplane of the switch, which provides power and communications links.

  • Page 27: Introducing The 200I Server

    May 2000 About the 200i server Introducing the 200i server Introduction The section describes the following 200i server components: motherboard daughterboard faceplate This section also provides environmental specifications. Primary components The server is made up of a motherboard and a processor daughterboard. The two boards communicate through a small interconnect board.
  • Page 28 The following devices are on the motherboard: one Type III PC card slot, accessible through the faceplate one Type III PC card slot, in-board two Nortel Networks Multimedia Processing Card (MPC) slots accessible through the faceplate one 3.5" EIDE hard drive...
  • Page 29 May 2000 About the 200i server Faceplate The faceplate of the 200i server provides features and connectors for external peripherals. The following picture of the server faceplate shows interface connections and features. Lock latch VGA connector Status LED Reset button Ejector button Type III PCMCIA slot Keyboard connector...
  • Page 30 If the keyboard is attached during bootup, then the keyboard is hot-pluggable. That is, you can disconnect the keyboard after you finish configuring CallPilot and reconnect it later if needed for server maintenance. Mouse connector The mouse connector is a standard PS/2 connector. If the mouse is attached during bootup, then the mouse is hot-pluggable.
  • Page 31 May 2000 About the 200i server Faceplate feature Description MPC card slots You can install up to two MPC cards on the 200i server. Both slots are faceplate-accessible. MPC cards house DSP units and are used for multimedia telephony processing. CAUTION Risk of equipment damage Do not put PC cards into the MPC slots.

  • Page 32: Environmental Specifications

    Recommended relative humidity 20 percent to 55 percent RH (noncondensing) Absolute relative humidity 20 percent to 80 percent RH (noncondensing) Long-term storage relative humidity 5 percent to 95 percent RH (at –40 degrees C to 70 degrees C respectively) (noncondensing) CallPilot...

  • Page 33: I/O Breakout Panel

    May 2000 About the 200i server I/O breakout panel Introduction The I/O breakout panel is an external cabling device that provides cable outlets for network, communication, and serial ports. Front and rear panels The following picture shows the front of the I/O breakout panel. The front panel contains one connector to provide cabling to the 200i server through a cable attached to the connector panel on the Option 11C or the I/O panel on the Meridian 1 IPE shelf on which the server is installed.
  • Page 34 (connector 1) Install location For 200i server installations on a Meridian Option 11C switch, the I/O breakout panel can be wall-mounted. For Meridian 1 installations, you must ensure that an appropriate location is available for the I/O breakout panel. CallPilot...

  • Page 35: Peripheral Connectivity

    200i server. The monitor is always hot-pluggable. If the keyboard and mouse are attached during bootup, then the keyboard and mouse are hot-pluggable. That is, you can disconnect them after you finish configuring CallPilot and reconnect them later if needed for server maintenance.
  • Page 36 (restoring a system after a catastrophic hard drive failure). MPC-8 card The Nortel Networks MPC-8 card supports multimedia telephony services on the 200i server. Two specially designed card slots are available for the MPC-8. Both are located on the 200i server faceplate.
  • Page 37 May 2000 About the 200i server ATTENTION Because of a Windows NT restriction, you must connect external SCSI devices before the 200i server is booted. External SCSI devices cannot be disconnected while the 200i server is powered up. If a SCSI device is not connected when the 200i server is booted, or a device is disconnected after booting, you must reconnect the device and reboot the system.
  • Page 38 Token Ring operation @ 16Mbit/s for Meridian 1 configurations (except Option 11C) is currently not supported. COM1 COM1 is used to connect an external high-speed modem. The modem allows administrators and technical support personnel to administer the 200i server from a remote location. CallPilot...
  • Page 39 May 2000 About the 200i server Supported peripheral devices Device Description CD-ROM (NTRH9037) An external CD-ROM drive is used to install and upgrade the server. The drive connects to the server with an intermediate SCSI cable that connects to the SCSI connector on the faceplate.
  • Page 40 40 Mbyte removable hard drive on the 200i server. This card contains the software necessary to install MS-DOS and prepare for Windows NT installation. Monitor, keyboard, and Keyboard: NTRH9013 mouse Monitor: 14" monitor: NTRH9011 17" monitor: NTRH9012 Mouse: NTRH9014 CallPilot...

  • Page 41: Installing The Server, Cables, And Peripheral Devices

    C h a p t e r 4 Installing the server, cables, and peripheral devices In this chapter Overview About the Equipment LAN Starting the installation Positioning the 200i server on the switch shelf Connecting the intermediate SCSI cable Preparing SCSI devices for connection Preparing the modem for connection Connecting peripheral devices to the 200i server Completing the installation...

  • Page 42: Overview

    Connect the monitor, keyboard, and mouse to the 200i server faceplate. Install the MPC cards. Connect the CD-ROM and tape drive to the intermediate SCSI cable. Connect the modem and ELAN/CLAN cables to the I/O breakout panel. Connect the power cords for all devices. Power up the devices. CallPilot...
  • Page 43 May 2000 Installing the server, cables, and peripheral devices Complete the installation of the 200i server as follows: Connect the I/O breakout panel to the switch. Lock the 200i server into position in the switch slot. Boot the 200i server to Windows NT. When you finish, continue with Part 3 of this binder.

  • Page 44: About The Equipment Lan

    Meridian 1 switches. The ELAN is a dedicated network that carries IP traffic over Ethernet a segregated network that carries traffic only between CallPilot servers, a Meridian 1 switch, and a limited number of connected administration client ATTENTION Desktop client PCs should not use the ELAN. Each Meridian...
  • Page 45 In addition to its primary purpose of carrying call control information, the ELAN facilitates network-based management by allowing for local, on-site administration of CallPilot servers and Meridian switches using ELAN-based administration client PCs. CallPilot Administrative PCs are typically located on the CLAN if a CLAN is available CAUTION...

  • Page 46: Starting The Installation

    DOA items have obvious material defects that are detected when the item is unpacked, or they have electronic failures that are discovered when (or before) the item is placed in service. Nortel Networks repairs or replaces DOAs.
  • Page 47  P0 number for the DOA replacement shipment Upon arrival of the DOA replacement equipment at the requested site, immediately return the defective equipment to the following address: Nortel Networks Repair and Distribution Center 640 Massman Drive Nashville, TN 37210...
  • Page 48 If components are missing Notify your distributor purchasing group to place a shipping discrepancy order with Nortel Networks customer care center IE COM, Santa Clara, or Nashville. Shipment/Order discrepancies An order discrepancy exists when Nortel Networks shipping documents or the equipment received, or both, do not agree with the distributor’s receiving...

  • Page 49: Positioning The 200I Server On The Switch Shelf

    May 2000 Installing the server, cables, and peripheral devices Positioning the 200i server on the switch shelf Introduction On an Option 11C, the 200i server cannot be placed in slots 11 or 12 (marked MM2 and MM3). Note: The 200i server can be placed in slot 10 (marked MM1) only if the 200i server is NTRH14AA Release 12 or later.

  • Page 50: Connecting The Intermediate Scsi Cable

    Below the card cage, temporarily remove any cabling that might interfere with the installation of the intermediate SCSI cable bracket assembly. ATTENTION Services related to any telephony equipment associated with the cabling should be taken out of service before the cables are disconnected. CallPilot...
  • Page 51 May 2000 Installing the server, cables, and peripheral devices Remove the two screws on the right side of the Option 11 backplane, as shown in the following illustration. Result: The Option 11 backplane looks similar to the following picture: Temporarily remove these cables. Remove these two screws.
  • Page 52 Result: The installed intermediate SCSI cable looks similar to the following: 200i server Intermediate SCSI cable (NTRH1407) Grounding braid First cable ferrite Second cable ferrite SCSI cable bracket assembly with connector CallPilot...
  • Page 53 May 2000 Installing the server, cables, and peripheral devices Attach the grounding braid on the SCSI cable to the card cage, and tighten the screw. Replace all cabling removed in step 2. Restore any services you took out of service in step 2. Connect the CD-ROM drive or tape drive as described in “Connecting peripheral devices to the 200i server”...
  • Page 54 Connect the connector of the 200i server-to-Meridian 1 I/O panel SCSI cable (NTRH1408) to the recessed connector on the 200i server faceplate. Thread the intermediate SCSI cable from the faceplate connector along the bottom of the shelf to either the left or the right access channel. CallPilot...
  • Page 55 May 2000 Installing the server, cables, and peripheral devices 200i server Intermediate SCSI cable (NTRH1408) Access channel Thread the cable through the access channel to the back of the Meridian 1. Attach the connector of the intermediate SCSI cable you threaded through the access channel to the vacated ring tip slot on the I/O panel.
  • Page 56 Thread the NTRH1409 cable through the shelves below and out through the bottom of the Meridian 1 tower. Replace the I/O panel cover. Connect the CD-ROM drive or tape drive as described in “Connecting peripheral devices to the 200i server” on page CallPilot...

  • Page 57: Preparing Scsi Devices For Connection

    May 2000 Installing the server, cables, and peripheral devices Preparing SCSI devices for connection Introduction You can connect one or more SCSI peripherals to the SCSI connector on the 200i server. If there is more than one SCSI device, the devices are daisy-chained together.
  • Page 58 In this diagram, the CD-ROM drive is the first device in the daisy chain. The tape drive is the last device. SCSI device cabling for Option 11 Optional NTRH9038 Tape drive Tape drive SCSI cable or NTAK1305 NTRH9037 CD-ROM To Option 11 NTAK1305 G101189 CallPilot...
  • Page 59 May 2000 Installing the server, cables, and peripheral devices Meridian 1 The following diagram shows the supported daisy-chain connection scenario and cable requirements for the Meridian 1. Note: The tape drive does not require an external terminator. It is already internally terminated.
  • Page 60 To change the SCSI ID, use the blade of a screwdriver to rotate the SCSI ID dial’s arrow to 3. SCSI ID Power switches switch SCSI-Out 1 2 3 4 5 PARITY EJECT SCSI ID TERM BLOCK TEST SCSI-In SCSI interface AC power input connectors- in and out G101176 CallPilot...
  • Page 61 May 2000 Installing the server, cables, and peripheral devices To set the CD-ROM drive DIP switches Set the CD-ROM drive DIP switches as described in the following table: DIP switch Description Setting Parity Termination If the CD-ROM drive is the first and only device, set this switch to ON.
  • Page 62 – button on the SCSI ID thumb-wheel switch. Set the SCSI ID to 5. SCSI ID AC power thumb-wheel receptacle switch Internally terminated SCSI interface connectors G101183 Note: The appearance and size of the tape drive cabinet is subject to change. However, the key components are shown in the above diagram. CallPilot...
  • Page 63 May 2000 Installing the server, cables, and peripheral devices To set device termination Terminate the SCSI devices as described in the following table: For this connection scenario Do the following CD-ROM drive only Set DIP switch 2 on the back of the CD-ROM drive to ON.

  • Page 64: Preparing The Modem For Connection

    The following is a picture of the supported external fax modem. Required equipment To install the modem, you need the following items: analog external modem (NTRH9016) that includes RJ-11 analog phone cord power adapter cord 25-pin male to 9-pin female shielded serial cable (A0601464) analog line jack tweezers CallPilot...
  • Page 65 May 2000 Installing the server, cables, and peripheral devices To set the modem DIP switches Use a pair of tweezers to set the DIP switches as described in the “Change to” column of the following table. Note: The DIP switches are located on the back of the modem. ON is down. OFF is up.
  • Page 66 Power-up and ATZ reset software defaults OFF: Loads Y or Y1 configuration from user-defined nonvolatile memory (NVRAM) ON: Loads &F0-Generic template from read-only memory (ROM) AT command set recognition OFF: Disables command recognition (dumb mode) ON: Enables recognition (smart mode) CallPilot...

  • Page 67: Connecting Peripheral Devices To The 200I Server

    May 2000 Installing the server, cables, and peripheral devices Connecting peripheral devices to the 200i server Introduction Continue installing the 200i server by adding all appropriate peripheral devices before securing the 200i server to the backplane. Connection of peripheral devices consists of the following mini-procedures: Connect the intermediate SCSI cable.
  • Page 68 Insert MPC cards into the appropriate slots. Note: If cards are already installed, ensure that they are firmly seated in their slots. Connect the monitor with a DB-15 cable connector. Connect the keyboard and mouse using standard PS/2 connectors. CallPilot...
  • Page 69 May 2000 Installing the server, cables, and peripheral devices To connect the CD-ROM and tape drives You can connect either the CD-ROM or tape drive to the intermediate SCSI cable that you connected to the 200i server faceplate earlier. For complete cabling diagrams, see the following sections: “Option 11 and CD-ROM and tape drive cabling”...
  • Page 70 In this diagram, the CD-ROM drive is the first device. The tape drive is the last device. 200i cabling Peripheral cabling Option 11 Optional 200i NTRH9038 NTRH14AA Tape drive NTRH1407 Tape drive SCSI cable or NTAK1305 Bracket assembly NTRH9037 CD-ROM NTAK1305 G101187 CallPilot...
  • Page 71 May 2000 Installing the server, cables, and peripheral devices Meridian 1 and CD-ROM and tape drive cabling The following diagram shows how the SCSI cables and CD-ROM and tape drives are connected to the Meridian 1. In this diagram, the CD-ROM drive is the first device. The tape drive is the last device.
  • Page 72 Installing the server, cables, and peripheral devices Standard 1.0 Drain wire CallPilot...
  • Page 73 May 2000 Installing the server, cables, and peripheral devices Connect the other end of the cable to the front of the I/O breakout panel. Spring latch Spring latch Note: Ensure the spring latches are fastened. If ELAN is present, connect the ELAN cable to the RJ-45 outlet on the left (connector 1).
  • Page 74 Connect the modem as described in “To connect the modem” on page Result: The back of the I/O breakout panel appears as follows: CLAN Modem connection connection ELAN connection Connect the power cords for all peripherals. Power on all peripherals as appropriate. CallPilot...
  • Page 75 May 2000 Installing the server, cables, and peripheral devices To connect the modem Ensure the DIP switches are set as described in “Preparing the modem for connection” on page ATTENTION Failure to set DIP switches properly can result in 200i server bootup failures.
  • Page 76 Note: Ensure that the modem is receiving power by checking that at least one LED on its front panel is lit. Place the modem in an area where it cannot be accidentally damaged or where people cannot trip over attached cords. Continue with “Completing the installation” on page CallPilot...

  • Page 77: Completing The Installation

    May 2000 Installing the server, cables, and peripheral devices Completing the installation Introduction To complete the installation of the 200i server, you must connect the I/O breakout panel to the switch push the 200i server into position boot the 200i server into Windows NT LED hex display ATTENTION If the diagnostic codes on the LED hex display stop between...
  • Page 78 Result: The Windows NT boot begins. Ensure that the Windows NT logon window appears. Note: If the Windows NT logon window does not appear, refer to Part 5 of this binder for troubleshooting instructions. What’s next? Continue with Part 3 of this binder. CallPilot...

  • Page 79: Restarting The Server

    May 2000 Installing the server, cables, and peripheral devices Restarting the server Introduction If it is necessary to restart the server, use the following procedure. To restart the server Press the Ctrl, Alt, and Delete keys simultaneously. Result: The Windows NT Security dialog box appears. Click Shut Down...
  • Page 80 Installing the server, cables, and peripheral devices Standard 1.0 CallPilot...
  • Page 81 Index Numerics 200i server booting the 200i server booting breakout panel, I/O daughterboard connections description description faceplate picture connections, description description description location, selecting picture modem, connecting inspecting peripheral devices, connecting installing picture on switch shelf back prerequisites front motherboard components description picture power...
  • Page 82 SCSI devices limitations CD-ROM drive first COM1, description Meridian 1 and SCSI device cabling ELAN Option 11 and SCSI device cabling description tape drive, back panel limitations DIP switches, setting I/O breakout panel CD-ROM drive description CallPilot...
  • Page 83 May 2000 Index modem discharging static I/O breakout panel connections description picture ELAN description and desktop client PCs, attention location, selecting and hardware connections, attention modem, connecting and high-traffic operations, attention peripheral devices, connecting connection picture description back limitations front performance risk IDs, setting SCSI electrostatic discharge...
  • Page 84 I/O breakout connections description picture relative humidity, 200i server description reset button, description location, selecting risk, ELAN performance modem, connecting peripheral devices, connecting picture back front safety precautions CallPilot...
  • Page 85 May 2000 Index antistatic wrist strap 200i server reset, description components integration of 200i server with discharging static shelf, installing 200i server on hard disks switches, setting DIP checking for shipping damage CD-ROM drive jarring modem physical shock storage vibration SCSI cable, intermediate tape drive installing on Meridian 1...
  • Page 86 Index Standard 1.0 CallPilot...
  • Page 87 *Nortel Networks, the Nortel Networks logo, the Globemark, How the World Shares Ideas, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP , DPN, Dualmode, Helmsman, IVR, MAP , Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
  • Page 88 The process of transmitting data and call messaging between the Meridian 1 and CallPilot is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.

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